Review by Tony M.

This is part 1 of my 2 part review of NorthStar Moving.  First off, this is the first time I have actually used a moving company, in the past I have moved myself, and my family of 6, with only the assistance of family and friends and LOTS of pizza.  I have, however, explored using a moving company in the past, which involved me calling several companies, having estimators come out and quote the move, etc.  So I have some experience with this phase of the process, and in the past it has been fair to subpar.  

My wife did a ton of research, and we decided NorthStar would be the company we tried first.  I called in, and within a minute I was speaking with Jessica who expertly and pleasantly got me all setup for Michael, our estimator, to come onsite and do the estimate.  THANK YOU JESSICA!  The initial experience was so good I decided not to explore any other options.  

Michael came out, showed up exactly on time, and the estimate process went smooth as well.  He informed me well on the process, and upcoming move.  THANK YOU MICHAEL!!

Since the estimate, I have had several things pop up, all of which Michael helped me with.  Then, the best part happened, I got a call from Rebecca yesterday to finalize everything.  I was on the road, and in meetings, and Rebecca was patient, responsive, answered all of my remaining questions and concerns.  Since I was not able to take notes, she then summarized everything in an email, and made it easy for me to access all of the information I needed.  THANK YOU SO MUCH REBECCA!!!!  YOU ARE THE BESTEST!!

So far so good, the movers show up this Sunday, and are scheduled to deliver the 26th-27th of December.  I will do a “post mortum” review after everything is done.  Wish us luck!

Finally getting around to part 2 of my 2 part review (Please read my first review dated 12/18/2014).  Wanted to wait until I was completely unpacked, and any and all issues were resolved to do my follow up.

Move in day happened exactly when they said it would, and they showed up first thing in the morning with a crew of 6 ready to roll.  The crew was great, and they unpacked and reassembled everything perfectly!  My only complaint was the amount of tape involved.  The unpack crew got most of it, but a few of the items they missed were a pain to get the tape off of.  Other than that, I was completely satisfied with the move in process!

I noticed a couple of weeks ago that 1 small box containing a few bathroom items, as well as my shop-vac were missing.  I worked with customer service, and I am more than happy to say that by following the process my issues have all been reconciled!  I understand when you have a move of this magnitude (mine required 2 trucks), there is a chance of misplaced items.  Northstar was fabulous, they took care of me every step of the way.  I actually like to see how a company handles adversity.  If everything goes according to plan, you have no way to judge how they will react when things dont go smoothly.  Northstar gets 6 stars (although stupid Yelp would only allow me to get them 5).