Finally getting around to part 2 of my 2 part review (Please read my first review dated 12/18/2014). Wanted to wait until I was completely unpacked,
and any and all issues were resolved to do my follow up.
Move in day happened exactly when they said it would, and they showed up first thing in the morning with a crew of 6 ready to roll. The crew was great,
and they unpacked and reassembled everything perfectly! My only complaint was the amount of tape involved. The unpack crew got most of it, but a
few of the items they missed were a pain to get the tape off of. Other than that, I was completely satisfied with the move in process!
I noticed a couple of weeks ago that 1 small box containing a few bathroom items, as well as my shop-vac were missing. I worked with customer service, and I am more than happy to say that by following the process my issues have all been reconciled! I understand when you have a move of this magnitude
(mine required 2 trucks), there is a chance of misplaced items. Northstar was fabulous, they took care of me every step of the way. I actually like to see how a company handles adversity. If everything goes according to plan, you have no way to judge how they will react when things dont go smoothly.
Northstar gets 6 stars (although stupid Yelp would only allow me to get them 5).