Review by Tim Y.

I was moving about 10 miles / 15-17 minutes away.

It was tough to find a good moving company. I compared reviews from both Yelp and Angies List. I got quotes from several companies but NorthStar stood out the best in terms of pricing and reviews. I worked with Alex R. who was their on-site estimator. He’ll meet with you and go through everything that’s moving to give you an accurate “not to exceed” quote. He was great! Very knowledgeable and professional.

A few days before the move, I received a reminder call from their main office in LA. 

The 4 movers arrived 10 minutes early in a huge truck and were ready to go. You let them know what items you want wrapped in blankets (you just pay extra for the rolls of tape used). You should also factor in the time they spend wrapping up something versus moving boxes. It’s worth it for fragile items or furniture that can get scratched. 
If you buy external moving insurance (HIGHLY recommended), you also let the foreman know what items those are. I would also HIGHLY recommend taking detailed pictures of those items as well as verifying with the foreman that the items work (for example, turn on the tv before / after they move it). 

The movers were professional and quick. They provided free wardrobe boxes. I made sure I had some cold bottled water for them. 

When they arrive at your destination and before they unload, they estimate the amount of time it will take to unload and will require you to pay first (they will refund the difference if it takes less time than estimated). Per state law, they’ll take the driving time and double it to cover the transportation costs. Don’t be surprised if it’s a little longer than expected. For me, I can drive from point A to B in about 17 minutes. But with the truck it took them about 30 minutes. They followed me to the destination and drove extra carefully, which meant a little slower. That’s OK with me! I’d rather then arrive safely than to have my belongings damaged in an accident.

Customer service was great. Besides Alex R., I worked with Stefy N. and I think Wendy. 

I would definitely use them again if I ever moved! Don’t forget to buy the Yelp offer and to tip your movers!