Review by Thomas B.

I am rarely inspired to leave reviews, but I felt I had to for these guys. I have moved at least 15 times in the last 10 or so years (it’s hard to sit still) and in most cases I got the “support” of movers. I use the quotes because, more often than not, it was more of a hassle than help. Items broken, prices not honored, shady dealings, etc etc.

In fact, I was determined not to use a moving company for this move after the last time, but it was just too complex of a situation not to get help. Short version: we were downsizing, had a 3-day delay to get into our new place while staying in a hotel, then moving items into the new place and storage. This would be no simple job! I started researching and reached out to NorthStar. That’s where David comes in.

David was my estimator, who came out to look at the job and give me a not-to-exceed price (both a professional estimator and a not-to-exceed price were new to me). David was thorough, friendly, and brought a quality of service I hadn’t experienced in prior dealings with moving companies. We basically decided on them doing a full pack, storing the items in their storage option for 3 days so it would be insured, then moving it to the new place with the last destination being our storage unit. When the guys arrived (Austin, Red, Kyle, Hamdi and Noah on a separate occasion) to help us pack and move, they were thorough, efficient, and friendly. Interacting with them made a super stressful, “crap we forgot about ____!” move more enjoyable, even if I might have slowed them down a bit with my lack of organizational skills. 3 days later the same guys came to help with the apartment and storage moves. They helped me unpack at the apartment and organize the storage unit which I didn’t expect at all.

Being frank, I hit the not-to-exceed price and still had a decent amount of work to do, so I was somewhat concerned there was a loophole I overlooked (like being too talkative or disorganized) but nope. They honored it without a moment’s hesitation. I’m sure David got some trouble for it – sorry David!

After the move, we only had one or two pieces out of a 4 bedroom, fully furnished home being moved that had any damage, and only a box or two in the wrong location (apartment instead of storage and visa versa) and David got it rectified and provided a solution almost immediately. For such a complex move it went extremely well, and to have such speedy resolution to the small issues that occurred was amazing. The price cap and friendly, professional service was icing on the cake.

That’s why I’m leaving them a 5 star rating and taking the time to leave this review. By far the best moving professionals I’ve ever interacted with and will be using them again in the future.