Review by Sydney R.

My husband and I had a great experience with NorthStar!

We were moving from San Mateo, CA to Winter Park, FL – a big cross-country move from a 2B/2.5Ba townhome to a 3B/2.5Ba townhome (both two-stories) and were not-surprisingly nervous. We packed most of our items (minus furniture) ourselves, but needed help moving. We initially decided to go with NorthStar because of their competitive prices (though not the cheapest) and their great reviews online. We were not disappointed!

Michelle Valencia was the rep who helped us setup the move / get our quote and Julie Traurig was the rep who helped us track our move and confirm everything on the other side. Both were great and responsive!

Below is a timeline of our move (may be helpful for others moving cross-country):

Early December (2019): we called a bunch of places to get quotes. NorthStar setup a virtual appointment to review our place in order to give us their quote estimate – it was fast and easy to setup this virtual appt.

January 4th (2020): movers came right on time (8a) and the three guys worked incredibly fast and were very helpful and good at their jobs. We were nervous as we were flying out that evening, but the move out went without a hitch.

We needed our items shipped to FL by January 24th (as we were heading out of town that day for more than a week). We were very nervous about our items arriving in time, but Michelle and Julie assured us everything would work out – they were right!

January 20th (2020): movers arrived in Florida. A week prior, Julie let us know to expect the movers early the following week. We received a call the day before the movers arrived letting us know the movers would be coming early the next morning. Our three movers on the receiving end were just as good as those in California. They unpacked (and in some cases rebuilt) our furniture super fast and were very helpful in helping us setup our new place. Everything arrived in good condition – nothing was broken!

Initially NorthStar thought we would need a shuttle to unpack the truck in Florida and charged us extra for this. When the movers ultimately arrived and discovered a shuttle wasn’t necessary, NorthStar completely refunded the fee they’d initially charged! They were great about the whole experience.

Moving across the country is such a stressful experience, but NorthStar made everything smooth and (dare I say) easy. I really hope we never have to do another cross-country move, but if we did, we would book NorthStar again without hesitation. Cannot recommend this company enough. Thank you NorthStar!