This was the first time we used a moving service. We moved from Los Angeles to Illinois. We had read through reviews seen all the horror stories, about companies ripping people off, breaking furniture and personal item, stealing while in the house, holding belongings hostage for more money and delivery address. Well to say the least we were very nervous and apprehensive going into this! But, we hit the jackpot with Northstar, from our first contact with the receptionist to the virtual quote, to my hundreds of questions to the local movers to the very end at delivery everyone was great and eager to help. No games everything was up front and honest. No changes in cost, or dates. Or times. The local movers were awesome very clean respectful and carful, same as on delivery end. Everything made it,and everything arrived in perfect condition except one small mirror broke. I can not recommend these guys enough such a great job, and amazing customer service.