Review by Pamela A.

This is my 3rd move in 2 1/2 years and I have used North Star each time.  I have never been disappointed, they have been super punctual, my crew of 3 worked their butts off, finished a little early and a little under the written estimate (always good).  My previous move (2nd move) was to put all my belongings into storage and I asked them to pack for me too.  First time I had ever done that, always thought it would be too expensive and I would save money.  What was I thinking – I will never pack again.  I saved money AND time by having North Star do all the work and provide the supplies.  It actually cost less than what I had spent on boxes, packing tape and material.  They literally packed everything all in one day and then picked up everything the next day and put it into my storage.  Great Job!  So this last move (3rd move), was a bit more complex, since I was not going to take everything out of storage, but needed to move what I was not taking into a smaller storage, then stop at my sister’s where I had been living for year and pick up, boxes, plants and a refrigerator and then take it all to my new apartment.  Again these guys were professional, fast and always respectful.  

The first moves that North Star did for me, not a single thing was broken or damaged.  This time there were a few items broken and a couple nicks – things happen, but the cool part is that they were the ones to bring it to my attention and suggest that I call Customer Service the next day to see if they would give me a discount.  It is important to know that if you don’t buy additional insurance (through a separate agent), then you get only a very basic coverage by a mover (this is pretty standard in the industry) of .39 cents per pound.  I knew this upfront and have not purchased additional coverage, so needless to say I would only be entitled to a nominal fee for my damages.  But the customer services department offered me a $50 credit/refund check for my damage, without having to go through a long claim process (which was more than I would have been able to get with the nominal insurance coverage).  It certainly didn’t cover my damages, but I took that risk by choosing not to buy additional coverage, so no complaints here.

Hey, but wait, it gets better.  I moved in the beginning of Sept. and today (mid-Oct.),  I get a call from Ron (he is my estimator – I say mine, because he coordinated and estimated all 3 of my moves – I have his name and number programed into my phone), he was calling just to follow-up on how the move went for me.  I told him that I was happy, that the guys worked hard and then I mentioned that there had been some damage this time, but that Customer Service had been kind enough to give me a credit of $50 and that I appreciated it.  He asked what had been damaged and how much I thought that I had cost. Then he said that he would talk with customer services and see if he could get me an additional $50.  Well, Alma (customer service) called me within an hour and asked me to verify my address so she could send me a check for $100.  This kind of customer service just does not exist any more, but it is alive and well at North Star. I recommend them to everyone and will continue to use them in the future (I still have stuff in storage – so ya’ know it is just a matter of time – lol).