Review by Nicole T

On the move again and this time I used Northstar Moving to move my 3 bedroom apartment in Diamond Heights to a house in the Sunset District. I reserved with pretty late notice for a Saturday move and got lucky that they could accommodate me.  I decided to go with 4 movers (I’ve always used 3 in the past) so that we could hopefully get things wrapped up early in the afternoon. The hourly rate was competitive for 4 movers.  They arrived to my house on time and got to work. The lead mover was friendly and approachable.  At the end of it all no items were broken or missing so I was happy about that.

The thing that impressed me most  about Northstar was their customer service and support.  There were a few issues over the course of the day that I found confusing and stressful and I indicated this to the lead mover who encouraged me to reach out to the customer service/management team.   I had the good fortune of receiving a call back from a woman  named Wendy who I believe was from the district office.  She was kind, empathetic and genuinely wanted to make sure I felt good about my experience. She was never dismissive of my concerns and worked very hard to make me feel like a valued customer. In a world right now where there is so much tension, animosity and defensiveness in general it was refreshing to feel validated and respected.  This is the primary reason why I will use Northstar again. They really seem to care about the customer experience.

Even though I consider myself to be a veteran renter and mover there are lessons that everyone should always remember to keep in mind when moving. Get the estimate before the move starts. If you hire multiple movers clarify what each of their roles will be. Do not be shy to ask questions or get clarification from the team lead while the move is in progress. And if at all possible be an active observer and/or assistant director so that everyone is on the same page.