Review by Matthew K.

My wife and I moved from our apartment to a condominium on the last Sunday in April.  After reading the mainly positive reviews about NorthStar and comparing them to other moving companies, we decided to contact them.  From beginning to end, their customer service was very good (and that’s coming from a Human Resources Professional).  I spoke with Donna and made all the arrangements regarding our move.  Donna was very pleasant and patient as I confirmed things with my wife.  She even offered to give us a small discount on the price when I mentioned where we heard about the company.  The e-mail confirmation was prompt and easy-to-follow with all the special arrangements (including the discount) highlighted for reference.
    On the day before the move, David called me to confirm what time the movers would arrive and all the particulars.
    On the day of the move, the movers were scheduled to arrive between 8 and 10am.  They pulled up at 8:30am.  Joel and his crew came in and went over the particulars with me on the invoice and answered my immediate questions.  Even though my wife and I had packed many of our smaller belongings already, I was impressed at Joel’s efficiency.  They were finished loading the truck in less than 2 hours.  When we arrived at the condo, they went right to work unloading boxes and furniture, always with a pleasant attitude and accommodating our requests to put things in certain places.  After everything was unloaded, they finished in just under 5 hours and Joel went over all the calculations of the time and products used.  
My wife and I were incredibly pleased from beginning to end with the service we were provided.  No possessions were damaged, the demeanor of Donna, David, and Joel and his crew was great, and we got exactly what we were told we would get.  I was more than happy to write this review and would recommend NorthStar in the future.  I would just remind people that moving can be a complex task and it’s very important to go over every particular with the company beforehand in order to minimize the surprises, maximize the peace of mind, and come away with as pleasant of an experience as possible.