Review by Masha K.

Incredible company! You might have read my bad review of this company that I left 3 days ago because my package got lost and there was a misunderstanding in terms of the investigation. But, soon after, when WENDY contacted me and started her investigation, she found it within few hours! Remarkable! She put the image of the company at risk by calling all of the customers who had deliveries before mine to find out if they possibly had my package. And guess what, one of the customers did have my package! 

As with any big move, there is always a risk of misplacement of a little box, no matter what company you hire. But, its good to remember our own mistakes at work and realize that those people delivering our things are just as human, meaning that they have the same capability to make mistakes. 

So, rather than judging a company based on its mistakes, its better to judge it by HOW it resolves them. For it is easy to stay friendly and helpful when there are no issues, no mistakes. But, NorthStar moving is even MORE efficient, helpful and caring when mistakes do occur. I felt like my situation was truly their priority and now that i’ve had this “bad” turned good experience, I can say that I trust this company 100%! No matter what happens, they WILL resolve it.

As you can see, each bad review of this company has a response that exemplifies mistakes being in process of being fixed. That’s in no way fallacious. It’s rather a tiny glimpse into the true care that this company provides to all its costumers. After all, we never know the true story of one’s situation. I almost forgot to delete my bad review after things were quickly resolved, for instance!

But, I believe that incredible work should be recognized and rewarded. This moving company is the best and I recommend it to anyone!

Also, if she already does not, Wendy should be running this whole company. What a truly caring and intelligent person she is!