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Exceptional service. I’ve always moved myself in the past, packed the house myself and rented a truck, loaded and unloaded with a few friends. I’ve got more stuff and less time now, so those days are over.
NorthStar was highly rated, so I got a quote from them and one other company. NorthStar actually came to the house and took a look around, asked a few questions. The quote seemed high, but realistic.
They had no problem with accommodating my requested day, and so I went with them. They showed up when they said they would, they packed up my house, working nonstop for seven hours. The next day they showed up on time, loaded everything into the truck very quickly, and we drove across town to my new house, in the Hollywood Hills. It’s a challenging neighborhood for a truck, and the house has a lot of stairs. They saw it all as a challenge and worked without complaint all afternoon. Honestly, it was actually fun to work with them. I tried to carry a few things and they basically grabbed anything heavy out of my hands; these were some of the most polite people I’ve ever encountered.
When it was time to pay the bill, I thought “here we go, now they’re going to charge me for all the extras.” I was ready to be gouged. The final bill was substantially under the estimate, even with an hour of overtime. I was actually happy to pay these hardworking guys, and I bought them lunch (otherwise I don’t think they would have taken a lunch break) and tipped them all before they left. There wasn’t one thing about this move hat was unpleasant, except all my worrying about it, which was completely unnecessary. You can trust this company.