The following is an email I sent to Ron after my last move back in April 2009 in Playa Vista. To explain about the elevators, I had a not to exceed price but when we got to the new building one of the elevators was not working and they had to use one on the other side of the building and the move took much longer than estimated. There were also problems with parking so they had to move the truck twice while trying to unload my stuff. Even so they still stuck to the not to exceed price. I know any other company would have taken advantage of that situation and used the elevators as an excuse for other delays and charge me way more than agreed, but they still stuck to the not to exceed price! These guys are awesome — very honest and great movers as well. I have tried many other companies in the past and I had just accepted that there’s no such thing as a great moving company, but now I know in fact there is.
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Hi Ron,
I meant to write to you sooner, but I’m still getting unpacked and I just got my computer set up (I had been checking mail on my phone). Anyway, I wanted to thank you for the way you handled my move and for being so understanding with the elevator problems. Also I wanted to say the three guys who did the move were absolutely excellent. I will definitely give you a call for my next move!
Thanks!
-Kirby.