I’ve had several moves in the last few years and Northstar has been the best. The communication was fantastic from start to finish. My first contact was emailing the customer service rep. Every email was answered within minutes. When we spoke on the phone, she was very courteous and followed up with a phone call to confirm every detail.
I had a window when the movers would arrive. I got a call way before the deadline letting me know that they would be arriving late, but within the window. That was a nice surprise as usually when movers, etc. run late, I have to call to see where they’re at. Then they said they would have 3 movers instead of two, but I would only be charged for 2 movers. So really good news!
They did arrive within the original time. And the movers were fast and handled all my items with care. Nothing was broken, damaged, etc. I wasn’t sure where all my furniture was going, and they worked with me as I tried to figure it out. And the three movers were polite, friendly and great to work with.
They packed fast and unloaded fast. I was paying by the hour and in no way did they try to slow down to increase the bill (like other movers have done). The movers did lots of extras and I was surprised at how inexpensive this move was. I ‘ve paid a lot more for a lot less quality.
The entire move from start to finish was impressive! I hope I don’t have to move soon but if I do, I certainly will use Northstar as my moving company. I highly recommend!