Review by Jimmy S.

We had a good experience with NorthStar.  It started with the load-day.  Our team leader, Jason, and his crew worked hard and were extremely professional.  They packed everything super nicely and handled all our valuables with extreme care.  It was as if they were packing their own stuff.  They even worked through lunch to get our things loaded so we could be on our way (as we were driving south).

For the delivery, they gave us a window of 1-7 days.  We called a couple days afterwards and requested to possibly get it delivered as soon as possible.  They  were able to accommodate our request and we were very pleased.  Cesar, the dispatcher was understanding of our situation and made every effort to deliver early.

The delivery itself was a little challenging.  They brought the wrong truck so our stuff was not there.  We waited about 2 hours for our truck with our stuff on it.  John and his crew worked hard to unload our stuff quickly though.  They did it in about 2.5 hours which was great.

Moving Tip – One thing to note when they move boxes or furniture, there is no upside down or right side up – they just move it like a plain box.  Therefore, things such as our file cabinet – which we had left our files in were moved around upside down so everything was jumbled.  I recommend removing items from things such as dressers, file cabinets, etc. prior to moving.

We also had one piece of furniture missing.  Customer service has indicated they are looking into it and will contact me within 24-48 hours.  Hopefully they find it.  I will update again.

UPDATE – they found our missing furniture and are delivering it to us.  Again, customer service at NorthStar is great.  Cesar, the dispatcher, called me and arranged for the drop-off of the piece.  Will definitely use NorthStar again.