Review by Fred V F.

5 1/2 Stars

Gratitude. That is what I feel after a long hard moving day today. Normally, I would wait a day or so before extolling the virtues of a great experience with a business. 

Today is an exception. I am so grateful there are people in the world who are professional yet kind, hard working yet patient, serious yet generous. . . . Every person I spoke with and worked with from NorthStar Moving Company were exactly like this.

My dear late friend, Cassandra E., wrote a nice review of NorthStar Moving in November 2016. I kept that in the back of my mind for the next time I needed to move houses.

That time came this month. I requested a moving quote from NorthStar via Yelp, and Alice K. from their Southern California headquarters messaged me back in less than 5 minutes, maybe it was 2 minutes, fast!

Alma Lopez, who works on the Client Loyalty Team under Alice, called me about 10 minutes later to ask about all my move details. She sent a complete proposal about 10 minutes later. It was a good proposal and roughly the same as other moving company rates Yelp sent my inquiry to without my asking (Geez, I wish Yelp wouldn’t do that).

Alma was very courteous with the many questions I had during our several phone conversations. I agreed to their proposal and confirmed my move with NorthStar.

The day before my move (yesterday), Jason Gonzales, the Operations Manager, called to confirm all my details and review the costs for the various extra things I needed; such as moving belongings from 2 separate storage lockers, with one accessible only by elevator, and then picking up more items at another site.

Then, this morning, the day of my move, both Jason and the lead mover, Edgar, called to coordinate my ETA to the storage facility. Edgar and his crew of 3 men were early, waiting, and ready to work.

These young men all had wonderful attitudes, were very friendly, and super hard working. I had a 26′ truck to fill up with some very heavy furniture and Edgar, Isael, Carlos, and Rodolfo efficiently and carefully made that happen.

They did not do a lot of talking between them, because it seemed they each knew exactly what to do and knew the role each was to perform. I was quite impressed with that.

Watching them work made me envision images of Aztec and Mayan warriors . . . strong, proud, and on task.

My move went as well as I had hoped it would. It was emotion free (this time) and made almost effortless for me by Alma, Jason, Edgar, Isael, Carlos, and Rodolfo.

I felt Jason was extraordinarily generous in keeping my costs down even with some of the extras I requested. Thank you, Jason!

And, I can’t thank Edgar and crew enough for their thoughtful interactions with me and literally worrying if I was happy with their work. These young men are honorable and sensitive while getting the job done.

NorthStar Moving Company is a gem of professional coordination, teamwork, and human spirit.

Review 0182

Feel.