Review by Emily C.

So very pleased I chose NorthStar Movers this time around. If you read my previous reviews, I used a moving company two years ago to move 400 miles. I did my homework and had chosen what seemed to be a reputable company. They ended up being a complete disaster, refused to make up for their poor service, and I took them to court. I was awarded a judgement and then had to send the sheriff to collect, 9 months later. This time I was doing a local move, which is always simpler, but was concerned about making the same mistake twice. I initially chose Northstar because of their glowing reviews on Yelp. Also if you go read about them on the BBB you will see that the owner personally and professionally responds to each complaint, putting their money where their mouth is. I called a month in advance and they sent Barak out to do an initial estimate and inspection. It was a fairly simple move but our new location had two flights of stairs which he had to add additional coverage for. He estimated a 4 man crew would take a maximum of 6 hours. I also asked to specify a certain arrival time, as we were trying to coordinate the move with parking availability and street sweeping. The day of the move the movers showed up exactly when I asked them to and were ready to work. Augustine was the Lead and his crew was Jose, William, and Adolfo. They all began moving quickly and professionally, having our residence loaded up within 2 hours. We had run short of boxes in packing and had items in bags and various containers. They did whatever they could to pack those items as well so they were not damaged and could be moved. At our new home they worked just as fast. We asked that they unwrap the bottoms of each piece before uncovering it so we could add floor protection for our hardwood floors. They were diligent about helping us do that, even if it slowed them down. Much to our delight they finished up within 2.5 hours, coming in 1.5 hours under our maximum estimate. They also let you pay with a credit card and don’t make you pay the surcharge (except Amex). We were thrilled! Every person I spoke with at Northstar was professional and courteous, and wanted to make sure I received great care. It was such a delight to have such a positive experience this time around. I will gladly recommend them to anyone who needs to use a moving company in the future. Bravo!