Review by Ed Y.

I’ve used NorthStar Moving for 3 moves now. All of them were between SoCal and Norcal, and I’ve been very happy each time.

My most recent move, in particular, was excellent thanks largely in part to Kevin R who was the primary person who helped with packing and moving out of my old house as well as unpacking and dropping off. Kevin is super friendly, helpful, and professional. His communication throughout the process and move was excellent, and I always felt taken care of. The rest of the NorthStar Moving team was great as well.

I needed to move with very short notice (less than a week), and NorthStar gladly accommodated. I was able to schedule a virtual walkthrough (via FaceTime) of my house to obtain an estimate and have movers at my house the very next day. The estimate was accurate; there were no surprise charges later on. I spent around $7400 on my move, which included some assistance with packing certain items (2 TVs, 2 mattresses, 2 desks, rowing machine, lamps, & miscellaneous smaller items), but I boxed up most of the stuff myself. I had a 4 bed house (which was not completely full of stuff, so the price will certainly vary based on your walkthrough). To be honest, I didn’t spend a lot of time shopping around, but I had used NorthStar in the past and had good experiences. Of my 3 moves, I only had some minor damage to a cheap Ikea dresser made of particle board, so no big deal there.

NorthStar does include some very minimal basic insurance for damages of 60 cents per pound on your stuff (at no additional cost), but there is an option to pay for additional coverage. I opted for additional coverage on some of my more valuable items (sofa, desks, TV, rowing machine). This insurance costs 3.5%-4.25% of the declared value plus a deductible of $100-$1000 (depending on which percent you opt to pay) with an optional $50 per item for interior damage of electronics. I believe there’s a more comprehensive (and pricier) insurance option as well. In the end, the insurance was just for peace of mind because my items arrived undamaged.

I’d definitely recommend NorthStar and would certainly use them again if I happen to be doing another longer distance move. A real, live person actually picks up the phone when you call them, and I didn’t have to wait a long time either. All the folks I spoke to (Gil, the estimator person… Kristi, the lady who helped with insurance… and the initial person on the phone whose name I didn’t catch) were very friendly and professional. And, they were all very patient with my dumb questions.

I can’t really compare NorthStar to other movers since I’ve been loyal to them, but they haven’t let me down in 3 moves, so I’ll be sticking with them.