Review by Cory R.

I’ve used NorthStar Movers 3 times now. The first 2 times I had great moving crews that were fast, efficient, courteous, and took care of my stuff. The last time, not so much. However, when Wendy (the Sr. manager there) found out about my lousy experience she made things right. In fact, she went above and beyond what would have been fair. You could tell that she really does care about the customers and seeing to it that people end up with a good experience. She didn’t respond like a hotel front desk clerk (a job I once had while in college, so I’m not knocking it) by just trying to adjust the bill and move you out of the way. She took time to call and discuss various aspects about the move that went both good and bad. She was equally concerned that credit would be given to her employees for the things they did positively, as well as the critical things that needed to be addressed. She wanted to know not only what was bad about my experience, but also what I thought could have been done to make it better; what could have helped this crew reflect the same positive feelings I had from the previous moves I’d done with them. In today’s bottom-line, corporate world it was truly refreshing to have someone treat me – the customer – like a person instead of just another number. True customer service is a dying art these days, but something I am more than pleased to have experienced with NorthStar movers  – enough to make me think for a moment we were in a town where everyone knows everyone and looks out for one another, but oh yeah this is LA!! As I mentioned before I had moved with these guys twice before and owed 5 star reviews for that, but for whatever reason had been too lazy to write. While my latest experience didn’t initially compare to that, the follow up customer service turned it into 5 stars. For that I feel this overdue 5 star review was necessary. Thank you, Wendy, for reminding why I keep coming back to use NorthStar Movers. Not that I want to move again anytime soon, but when I do I look forward to using NorthStar.