Update – A wonderfully personable representative from the company got in touch with me and was extremely apologetic for the movers lateness. I realized that actually the movers had a 2-hour window to show up, which I hadn’t paid attention to before. With that in mind, they were just a tad bit late, not worth demoting a star, so I’m bringing them back up to their rightful 5-star position.
I highly recommend using this moving company. The whole experience left me more than impressed with this company’s customer service, and, more importantly, the movers themselves, as I mentioned previously, were fast, friendly, careful and adaptive to our needs through the whole move.