Review by Bridget S.
I normally don’t post reviews online, but I HAD to for NorthStar after my move from California to Michigan.
From the very beginning these guys were helpful. An associate (Ron) came to my apartment to give me an estimate on the cost and we set everything up that very day. The night before my scheduled pick up, NorthStar called to confirm my time window along with the amount due that day – which I thought was great of them. My pick-up time window was 8-10am and I had a crew of 3 guys there at 8:00 on the dot. PERFECT. The guys were very nice and had everything securely boxed up within 1 1/2 hours.
The delivery experience was just as great. The driver called me 5 days before my drop-off day to make sure I had his number and reassured me I could call him with ANY questions and let me know he would update me on his whereabouts prior to the drop-off day. He kept his word. Two days before he called to give me my time window and the next day he called to remind me of the time. My delivery window 8-10am and he was there right at 8:00. He had everything unpacked within 1 1/2 hours – exact same as the pick-up.
Moving across country (and in general) is really, really stressful but this company took a HUGE weight off my shoulders. I felt 100% comfortable with leaving all of my personal belongings while they drove it across country and I would recommend them to ANYBODY.
PS: Don’t forget to mention that you found them on Yelp – they stick to their discount promise!