Review by Bo K.
These guys are total professionals. I’ll be happy to use them again in the future.
We had a complicated move: LA to San Francisco with stops at storage locations in both places. Was worried that something would go wrong, but Northstar handled it in exemplary fashion.
First contact was with Alice at the home office. She was super nice and patient, walked me through the whole process and afterward followed up to make sure all my questions had been answered.
A few days later, Ilan came out for a no-cost estimate: He took about 15 mins, did a few calculations and then gave me a price that was more than reasonable.
On the day of the move, Carlos and his crew showed up bright and early, and they couldn’t have been friendlier or more professional. We hadn’t had time to pack everything, and these guys made quick work of whatever was left. Seriously, these guys work hard.
A few days later, on the day we had arranged, they showed up at our new place in SF and unloaded everything – again, let me emphasize that they work FAST.
After the move, I discovered that a few supports from a chaise lounge had fallen off on the move. Called Northstar, spoke to Wendy and after gathering the facts she immediately agreed to cover the whole replacement cost (even though the price to do so was quite high).
Moving is never fun, but Northstar really helped minimize the stress. I’d recommend them to anyone.