I recently moved from Simi Valley California to Fruita Colorado and contracted with your company to accomplish this long-distance move. I just had to write to let you know how satisfied I was with your service, price and especially your people.
I originally contracted your company in early October of last year after having done research on the Internet to find the most reputable company with the best prices. I had seen the 60 Minutes show regarding moving company fraud and din’t want to be an uninformed consumer. Yolanda was the lady who first gave me estimates based on my description of my furniture. She was friendly, professional, and right on the money with the figures. The entire move was actually a less than I anticipated.
The day of the move a four-man crew arrived right on time. I am handicapped and was worried how well I would be able to handle directing what items were to be packed, what furniture was moving and what was staying. They were incredible. They treated my things as if they were antiques, even though they were not. They anticipated what I needed and I was able to just sit back and watch it all happen and they were speedy also.
I was told about the window when my furniture would be arriving. When I arrived in Colorado the day before New Year’s Eve, it was at the beginning of a huge snowstorm that had most of Western United States in bad weather for several weeks. I called and was told about the weather situation and that it may take a while for my furniture to get to me. I was assure it would be within the 3-week window. I called every five or six days and mostly spoke to Rose who promptly checked the progress of my move and let me know what was happening. Toward the end of the 21-day window I was offered a $50.00 discount if I would accept a later delivery. Because of my handicap I felt that I needed my furniture and things as soon as possible so I declined. My furniture arrived a couple of days later. It was 19 days after pickup. I was happy.
The husband and wife team who delivered my furniture were also incredible. They were professional and very helpful. They had my house put together in a few short hours with everything in wonderful condition.
The circumstances surrounding my move were very unhappy, but your people made the situation better than it could have been. All in all I had a great experience with your company.
Thank you.
Sincerely,
Barbara Fritz