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I had a good experience with Northstar with a local move several years ago, so I decided to hire Northstar again for my move across country from LA. My move started off rocky in LA, and ended with several issues, problems and challenges. After my move was completed I confronted the driver on several of these issues only to be left extremely frustrated and seeing that the conversation with the driver is not going anywhere.
Good news: I decided to call Northstar to bring up a lot of the issues that came up during my move and my conversation with the the driver. They listened and helped me work through all of the major issues I encountered during my move.
If I could give advise to anyone who encountered problems during their move: Call Northstar directly to let them know what happened and what’s going on. As long as it’s logical and makes sense, they’ll listen and try their best to help you out.
Yelp Review
We hired Northstar to move our furniture and most of our belongings to our new apartment (moving from Hollywood to Palms). These guys arrived promptly, were good sports trying to figure out where to park on our narrow and busy street, were very professional and personable, and most importantly moved everything SO FAST! I was amazed and grateful for their hard work. I thought they were great value and well worth it to move our entire apartment in only 3.5 hours.
Darwin, Lezayme and Joe are the best! They arrived on time, were friendly and professional, moved very quickly. My furniture was blanket wrapped, the tv boxes I had trouble closing they finished taping, everything arrived intact. Moved from Pleasanton to Alameda, up a flight of stairs, 4 1/2 hours total. This was my 14th move and I wish they were the movers each time. Highly recommend this company.
Cory, Roger, Haitham were incredible. Showed up right on time and super accommodating and professional. They gave me a courtesy call ahead of their arrival.
My furniture was well cared for, perfectly blanket wrapped, and helped me set up my new place as well. Helped me pack pieces last minute. Also, fast which helps on moving day! We had a problem with parking and they were super patient as well!
My move was made super effortless and I highly recommend them! Five stars!!
My furniture was well cared for, perfectly blanket wrapped, and helped me set up my new place as well. Helped me pack pieces last minute. Also, fast which helps on moving day! We had a problem with parking and they were super patient as well!
My move was made super effortless and I highly recommend them! Five stars!!
Pablo, Moses and Brandon were the most amazing guys! They got our move done so fast and not a single broken item! They are also very very nice guys and had fun while they worked. Very professional as well. I cannot day enough amazing things about these guys!!! I have used NorthStar in the past and will continue to use them for all my moving needs. And I will request these three guys to do the move for me again!!!! And you all should do so as well! Thanks Pablo, Moses and Brandon for making the day so easy! We really appreciate it!! -Michelle and Alastair.
Incredible movers from start to finish. Initial conversation was straight forward, via email and then phone. Simple rates, no hidden fees or strange add-ons. Just one all inclusive hourly rate. On top of that, they were extremely competitive in their pricing and extremely fast in their response times. They were also able to accommodate a relatively short booking time – we needed them within 2 weeks.
The movers came on time, were efficient, patient, and professional in every way. Each mover went above and beyond in how they worked and how careful they were with our items.
We have a large home, and a lot of items, and the guys worked their butts off for 12+ hours.
I will always recommend Roger and his team to anyone who asks for a mover. Amazing, 10/10.
The movers came on time, were efficient, patient, and professional in every way. Each mover went above and beyond in how they worked and how careful they were with our items.
We have a large home, and a lot of items, and the guys worked their butts off for 12+ hours.
I will always recommend Roger and his team to anyone who asks for a mover. Amazing, 10/10.
Incredible company! You might have read my bad review of this company that I left 3 days ago because my package got lost and there was a misunderstanding in terms of the investigation. But, soon after, when WENDY contacted me and started her investigation, she found it within few hours! Remarkable! She put the image of the company at risk by calling all of the customers who had deliveries before mine to find out if they possibly had my package. And guess what, one of the customers did have my package!
As with any big move, there is always a risk of misplacement of a little box, no matter what company you hire. But, its good to remember our own mistakes at work and realize that those people delivering our things are just as human, meaning that they have the same capability to make mistakes.
So, rather than judging a company based on its mistakes, its better to judge it by HOW it resolves them. For it is easy to stay friendly and helpful when there are no issues, no mistakes. But, NorthStar moving is even MORE efficient, helpful and caring when mistakes do occur. I felt like my situation was truly their priority and now that i’ve had this “bad” turned good experience, I can say that I trust this company 100%! No matter what happens, they WILL resolve it.
As you can see, each bad review of this company has a response that exemplifies mistakes being in process of being fixed. That’s in no way fallacious. It’s rather a tiny glimpse into the true care that this company provides to all its costumers. After all, we never know the true story of one’s situation. I almost forgot to delete my bad review after things were quickly resolved, for instance!
But, I believe that incredible work should be recognized and rewarded. This moving company is the best and I recommend it to anyone!
Also, if she already does not, Wendy should be running this whole company. What a truly caring and intelligent person she is!
As with any big move, there is always a risk of misplacement of a little box, no matter what company you hire. But, its good to remember our own mistakes at work and realize that those people delivering our things are just as human, meaning that they have the same capability to make mistakes.
So, rather than judging a company based on its mistakes, its better to judge it by HOW it resolves them. For it is easy to stay friendly and helpful when there are no issues, no mistakes. But, NorthStar moving is even MORE efficient, helpful and caring when mistakes do occur. I felt like my situation was truly their priority and now that i’ve had this “bad” turned good experience, I can say that I trust this company 100%! No matter what happens, they WILL resolve it.
As you can see, each bad review of this company has a response that exemplifies mistakes being in process of being fixed. That’s in no way fallacious. It’s rather a tiny glimpse into the true care that this company provides to all its costumers. After all, we never know the true story of one’s situation. I almost forgot to delete my bad review after things were quickly resolved, for instance!
But, I believe that incredible work should be recognized and rewarded. This moving company is the best and I recommend it to anyone!
Also, if she already does not, Wendy should be running this whole company. What a truly caring and intelligent person she is!
Best moving company ever!!! They were extremely professional and took excellent care of my furniture! They were on time and packed and unpacked my stuff with excellent care! I highly recommend to everyone! Top of the line service!!!!!!!
This is my third time using Northstar. Fast, efficient, and courteous. The communication was through and to the point. Exactly what I was looking for!
Junior and his crew were awesome. They handled everything the right way and didn’t damage a thing. The were flexible and on time.
I felt happy with the service
I felt happy with the service