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This review is late in coming but I had a small move in 2012 and although it was a short distance the movers treated my belongings as if they were moving
me across the country. I was very impressed with this company they are professional & courteous I would definitely use them again.
Yelp Review
Another GREAT moving experience with NorthStar! Thank you Ram and Ilan for all your help! The movers were friendly and efficient! I was very impressed!!!
Very professional and prompt.
I can’t believe a moving company has great service and timeliness. I’m rather amazed. I’ve moved quite a bit in the past 5 years and have always been wary of moving companies – I’ve had mixed results, siding mostly with the “not so good.” It doesn’t seem that customers ever get a good value with moving companies! But thankfully, NorthStar was great to work with.
I first spoke with Jessica, a customer service rep. Through her, I got a general quote but decided I wanted a binding quote. So, she scheduled an onsite visit at my apartment with Ron Cohen…who, I am guessing is the regional director or the main boss-man. He was on time, efficient, and helpful. He also made sure I received all the discounts that were available. We agreed on a fair price. My move was fairly small but I was going from Irvine, CA to Seattle, WA…I doubt they made much money on me but they were still attentive and helpful. Long-distance moves are sometimes stressful but NorthStar did a good job at alleviating some of my worries.
The movers came to pick up my stuff on a Wednesday and they wrapped my flat-screen and glass desk top with care and attention. I haven’t unwrapped the two things yet but nothing is jiggling…the packaging seems sturdy!
My things were delivered about 5 days later on June 18th, 2012 – faster than I expected. My things live in storage right now but it seems that I got everything and I will be able to unwrap and unbox once I settle in. So far so good!
The best experience I’ve had with movers and I will only use them. When I first booked them, they gave me a window between 12 and 6 pm, but told me they would call an hour or so before. I got a call the day before confirming the appt. for next day and went over the details (address, supplies, etc). The day of, they called an hour in advance, they showed up on time, and an hour into the move, a representative from the office showed up with a bag of treats and wanted to make sure everything is going well. I thought it was a nice touch. The whole move went without a hitch, the guys were professional, nice, and worked quickly. We moved from Van Nuys to Woodland Hills, and all was loaded and unloaded and done in about 3 hours. They do round up, so we paid for 4 hours.
Great moving experience. Got the “not to exceed” quote from Ilan on a Monday, discussed details and then confirmed a pack and move job for the coming Friday and Saturday, Eric and team showed up in Encino on time Friday and did a fantastic job packing our home out and loading the truck. They took the truck back to their secure facility and returned at 7am as requested on Saturday to pick up the last few items. We then headed down to Manhattan Beach for a smooth and efficient move-in. Beds, dining room and kitchen tables, and all cabinets were reassembled and everything was carefully positioned as requested. We finished earlier than expected and under budget. This is a friendly, professional team and I would highly recommend them. Far better than any other moving experience I’ve had.
So, let’s review:
Estimator on time: check.
Complete estimate, including actual travel time: check.
Crew arrived on time:check.
Finished on time: check.
Packed everything they were supposed to, and nothing they weren’t: check.
Finished the move within the time quoted: check.
Charged less than the estimate!!! CHECK! WOOT!
All in all, a very good experience. Would definitely recommend them for local moves!
Two weeks ago I logged on to http://moving.com to find a moving company. Immediately I was deluged by a zillion movers all trying to undercut each other. It was not only annoying, it was maddening…trying to figure out who to choose for our move from Rancho Palos Verdes, California to Scottsdale, Arizona.
Then I spoke to Tori Fowler at NorthStar. What a breath of fresh air she was! She never bad mouthed the competition, and she was very patient with me and honest. Her quote was accurate and much less than some of the other companies yet not a “bait and switch” scam as so many companies practice. They would quote me a low ball price and then arrive at our home and the price would double!!!
Ran and his crew were amazingly wonderful. They are a true “dream team” and deserve kudos for their caring attitude.
I think it is worth mentioning that the ONLY moving company with a perfect record (A+) on the BBB is NorthStar. Also if you check them out on http://protectyourmove… they have zero complaints! Every other moving company had lower scores and many complaints. In fact, I thought their perfect score was too good to be true, but I must say that NorthStar is a DREAM COME TRUE for anyone who has to move and is confused on who to trust. We moved on a Tuesday and our furniture arrived 3 days later. In perfect condition.
Save yourself time and money, choose NorthStar and your moving day will be trouble free.
Then I spoke to Tori Fowler at NorthStar. What a breath of fresh air she was! She never bad mouthed the competition, and she was very patient with me and honest. Her quote was accurate and much less than some of the other companies yet not a “bait and switch” scam as so many companies practice. They would quote me a low ball price and then arrive at our home and the price would double!!!
Ran and his crew were amazingly wonderful. They are a true “dream team” and deserve kudos for their caring attitude.
I think it is worth mentioning that the ONLY moving company with a perfect record (A+) on the BBB is NorthStar. Also if you check them out on http://protectyourmove… they have zero complaints! Every other moving company had lower scores and many complaints. In fact, I thought their perfect score was too good to be true, but I must say that NorthStar is a DREAM COME TRUE for anyone who has to move and is confused on who to trust. We moved on a Tuesday and our furniture arrived 3 days later. In perfect condition.
Save yourself time and money, choose NorthStar and your moving day will be trouble free.
This company is awesome.
The office staff is excellent. From my first call for an estimate the staff person I talked to provided me with a clear estimate and thoroughly answered my question about unique locations, truck size and cancellation policy. Great first impression.
Second, my interaction with Rebecca for my confirmation was also great. I was greeted with a cheerful greeting and she had great energy all the way. She walked me through what would happen on move in day and asked a lot of great question to ensure a smooth process for the next day
Move in day. Javier and team: Brian, Juan and Pierre gave me a heads up when they would arrive. Mid way into my estimated time window. When the arrived the guys quickly went to work while Javier walked me through paperwork and details. They packed my stuff efficiently and with care. The guys were polite and very respectful.
The arrived at my new place fairly quickly and were able to load everything quickly and helped me stay under the minimum time. If you can for Nor Cal/Bay Area, make sure to request this team if you can.
Thank you Northstar for helping a single mom move painlessly and it was worth the cost especially with the Yelp coupon they are offering. Thank you! Will go with your company again
The office staff is excellent. From my first call for an estimate the staff person I talked to provided me with a clear estimate and thoroughly answered my question about unique locations, truck size and cancellation policy. Great first impression.
Second, my interaction with Rebecca for my confirmation was also great. I was greeted with a cheerful greeting and she had great energy all the way. She walked me through what would happen on move in day and asked a lot of great question to ensure a smooth process for the next day
Move in day. Javier and team: Brian, Juan and Pierre gave me a heads up when they would arrive. Mid way into my estimated time window. When the arrived the guys quickly went to work while Javier walked me through paperwork and details. They packed my stuff efficiently and with care. The guys were polite and very respectful.
The arrived at my new place fairly quickly and were able to load everything quickly and helped me stay under the minimum time. If you can for Nor Cal/Bay Area, make sure to request this team if you can.
Thank you Northstar for helping a single mom move painlessly and it was worth the cost especially with the Yelp coupon they are offering. Thank you! Will go with your company again