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I’ve used NorthStar Movers 3 times now. The first 2 times I had great moving crews that were fast, efficient, courteous, and took care of my stuff. The last time, not so much. However, when Wendy (the Sr. manager there) found out about my lousy experience she made things right. In fact, she went above and beyond what would have been fair. You could tell that she really does care about the customers and seeing to it that people end up with a good experience. She didn’t respond like a hotel front desk clerk (a job I once had while in college, so I’m not knocking it) by just trying to adjust the bill and move you out of the way. She took time to call and discuss various aspects about the move that went both good and bad. She was equally concerned that credit would be given to her employees for the things they did positively, as well as the critical things that needed to be addressed. She wanted to know not only what was bad about my experience, but also what I thought could have been done to make it better; what could have helped this crew reflect the same positive feelings I had from the previous moves I’d done with them. In today’s bottom-line, corporate world it was truly refreshing to have someone treat me – the customer – like a person instead of just another number. True customer service is a dying art these days, but something I am more than pleased to have experienced with NorthStar movers – enough to make me think for a moment we were in a town where everyone knows everyone and looks out for one another, but oh yeah this is LA!! As I mentioned before I had moved with these guys twice before and owed 5 star reviews for that, but for whatever reason had been too lazy to write. While my latest experience didn’t initially compare to that, the follow up customer service turned it into 5 stars. For that I feel this overdue 5 star review was necessary. Thank you, Wendy, for reminding why I keep coming back to use NorthStar Movers. Not that I want to move again anytime soon, but when I do I look forward to using NorthStar.
Yelp Review
These guys (Jadiel, Jaime, Yesse, and Juan) were great- fast, amazing, helpful, considerate, we couldn’t be happier with our move!!! Thank you!!!
The movers did an impeccable job while smiling and laughing the whole time. I would definitely recommend them and use them again!
Their customer service is great. They have the best customer service I’ve ever dealt with. They call to follow up on your move so you don’t have to call them.
I had a couple of minor issues on the day of the move but they got sorted out. Moving is pretty stressful so it was great that I could just hand the stuff off to someone else and have them get it to the next place.
One really neat service that they provide is clothes boxes with hanging bars. That was one of the reasons I picked them. That way I didn’t have to move anything myself, I just packed everything up and handed it off to the moving team.
I had a couple of minor issues on the day of the move but they got sorted out. Moving is pretty stressful so it was great that I could just hand the stuff off to someone else and have them get it to the next place.
One really neat service that they provide is clothes boxes with hanging bars. That was one of the reasons I picked them. That way I didn’t have to move anything myself, I just packed everything up and handed it off to the moving team.
Everything went well. Movers were pleasant and professional. Price was reasonable and it was nice to have a yelp deal. Very responsive to your needs and prompt.
Cheap and professional. Aren’t those the only two things that you are looking for in a moving company. People that are professional and are willing to do it at a reasonable price. I will use them again if move.
Another great moving experience! This was my second time using Northstar and I highly recommend them to anyone! My movers were team leader John Henry Wilson III plus John and Randy. Quick, easy and friendly! Handled personal items with care, 100% satisfaction.
Move went well–Ms. Flores was great.
All my friends know Northstar reps the C-house right!
Yelp that coupon.
All my friends know Northstar reps the C-house right!
Yelp that coupon.
Northstar came through for me again. Ron, the head appraiser / move manager is totally awesome as was Elesco, the foreman, and crew members: Factor,
Yobany, Jose, and Ranly. They’re a very professional bunch that really hustles and we ended up 800 bucks below estimate. I’ve used them for three moves
and would definitely again, but thankfully I’m not planning to go anywhere for years now 🙂
Our house burned down but for the garage, so we needed help quick. I chose north star as they were close to us but after having experienced their prompt
and professional service I realize I got lucky and would use them again from any distance. Robert, Jamaal and Jesse were courteous and cooperative and
the job went smoothly despite the somewhat less than ideal conditions. Beatriz in the office was on top of everything from the time I asked for an estimate to
the follow up emails and it was a great relief to get this step in our rebuilding over with, thanks again!