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We had a good experience with NorthStar. It started with the load-day. Our team leader, Jason, and his crew worked hard and were extremely professional. They packed everything super nicely and handled all our valuables with extreme care. It was as if they were packing their own stuff. They even worked through lunch to get our things loaded so we could be on our way (as we were driving south).
For the delivery, they gave us a window of 1-7 days. We called a couple days afterwards and requested to possibly get it delivered as soon as possible. They were able to accommodate our request and we were very pleased. Cesar, the dispatcher was understanding of our situation and made every effort to deliver early.
The delivery itself was a little challenging. They brought the wrong truck so our stuff was not there. We waited about 2 hours for our truck with our stuff on it. John and his crew worked hard to unload our stuff quickly though. They did it in about 2.5 hours which was great.
Moving Tip – One thing to note when they move boxes or furniture, there is no upside down or right side up – they just move it like a plain box. Therefore, things such as our file cabinet – which we had left our files in were moved around upside down so everything was jumbled. I recommend removing items from things such as dressers, file cabinets, etc. prior to moving.
We also had one piece of furniture missing. Customer service has indicated they are looking into it and will contact me within 24-48 hours. Hopefully they find it. I will update again.
UPDATE – they found our missing furniture and are delivering it to us. Again, customer service at NorthStar is great. Cesar, the dispatcher, called me and arranged for the drop-off of the piece. Will definitely use NorthStar again.
Yelp Review
Great experience. My crew (foreman Artem and his guys Jose, Noe and Quincy, were experienced, considerate and went beyond the call to ensure my things were well taken care of. From their prompt arrival in San Jose to the TLC during packing – despite a slight misstep that I’m assured will be handled correctly – to the arrival at my new home in Morgan Hill, these gentlemen were the absolute best professionals you could have to handle your move. I highly recommend NorthStar and especially this great crew. Thank you!!
A great experience with a great team! Arrived right on schedule and got right to work. They even made sure to unwrap a chair for me to sit in while I directed where everything should go in the new house. This is our second time using them and while I don’t PLAN on moving for the next 20 years, if we ever did I would use them again!
This is our 3rd time using Northstar. They arrived early, worked fast, didn’t damage anything, and were very friendly. Very reliable and worth every penny. Definitely recommend them!
These guys are great! Great price, service, and attitude. They helped me move twice across states and both experiences were wonderful and professional. Will definitely use them again myself and recommend to all my friends. Five star service!
I’ve used NorthStar Movers 3 times now. The first 2 times I had great moving crews that were fast, efficient, courteous, and took care of my stuff. The last time, not so much. However, when Wendy (the Sr. manager there) found out about my lousy experience she made things right. In fact, she went above and beyond what would have been fair. You could tell that she really does care about the customers and seeing to it that people end up with a good experience. She didn’t respond like a hotel front desk clerk (a job I once had while in college, so I’m not knocking it) by just trying to adjust the bill and move you out of the way. She took time to call and discuss various aspects about the move that went both good and bad. She was equally concerned that credit would be given to her employees for the things they did positively, as well as the critical things that needed to be addressed. She wanted to know not only what was bad about my experience, but also what I thought could have been done to make it better; what could have helped this crew reflect the same positive feelings I had from the previous moves I’d done with them. In today’s bottom-line, corporate world it was truly refreshing to have someone treat me – the customer – like a person instead of just another number. True customer service is a dying art these days, but something I am more than pleased to have experienced with NorthStar movers – enough to make me think for a moment we were in a town where everyone knows everyone and looks out for one another, but oh yeah this is LA!! As I mentioned before I had moved with these guys twice before and owed 5 star reviews for that, but for whatever reason had been too lazy to write. While my latest experience didn’t initially compare to that, the follow up customer service turned it into 5 stars. For that I feel this overdue 5 star review was necessary. Thank you, Wendy, for reminding why I keep coming back to use NorthStar Movers. Not that I want to move again anytime soon, but when I do I look forward to using NorthStar.
These guys (Jadiel, Jaime, Yesse, and Juan) were great- fast, amazing, helpful, considerate, we couldn’t be happier with our move!!! Thank you!!!
The movers did an impeccable job while smiling and laughing the whole time. I would definitely recommend them and use them again!
Their customer service is great. They have the best customer service I’ve ever dealt with. They call to follow up on your move so you don’t have to call them.
I had a couple of minor issues on the day of the move but they got sorted out. Moving is pretty stressful so it was great that I could just hand the stuff off to someone else and have them get it to the next place.
One really neat service that they provide is clothes boxes with hanging bars. That was one of the reasons I picked them. That way I didn’t have to move anything myself, I just packed everything up and handed it off to the moving team.
I had a couple of minor issues on the day of the move but they got sorted out. Moving is pretty stressful so it was great that I could just hand the stuff off to someone else and have them get it to the next place.
One really neat service that they provide is clothes boxes with hanging bars. That was one of the reasons I picked them. That way I didn’t have to move anything myself, I just packed everything up and handed it off to the moving team.
Everything went well. Movers were pleasant and professional. Price was reasonable and it was nice to have a yelp deal. Very responsive to your needs and prompt.