Grace T.

I had a wonderful experience with NorthStar. The level of customer service and professionalism was great. The 3 men who packed my belongings came on time, they were efficient, hardworking, and pleasant. Although 3 boxes were accidentally left NorthStar took care of it immediately. I actually have to take the blame, since I performed a final walk through after they were done and forgot to look inside one of my closets. When I noticed boxes were left I immediately called the company and spoke with Juan. Juan was amazing. I expressed to Juan that I was worried that my belongings would get lost since they were not with the original shipment. He was extremely understanding and promised to personally make sure my boxes would be included with my other belongings. He even promised to stay at work until my shipment arrived. He found someone to pick up my boxes right away. He called me when my boxes arrived and called when my other shipment arrived at the warehouse. He personally placed my boxes with the other items and took a picture of it for me. I was extremely appreciative of his level of service. Juan truly went over and beyond.

My shipment arrived within the stated window. The movers who delivered my belongings were also friendly and professional. However, one of my lamps was accidentally broken. I called NorthStar to inform them and to begin the claim process. I left a message with someone and I was immediately sent claim forms. It was during the holidays so I didn’t have much time to fill out the forms. However, a representative from NorthStar- Monica, called me to inquire about the claim and damage. She handled everything for me over the phone. I sent pictures of the damage, signed a form, and received a check the following week. I was so impressed at how proactive they were to address the problem. Mistakes happen. But the level of customer service I received from NorthStar doesn’t happen every day. They are truly a company that values their customers and strives to provide excellent service.

Thank you NorthStar!

Adriana D.

I had originally seen NorthStar Moving Company a few times in my neighborhood, and thought I should take their number down just in case, you never know… As I asked one of the guys for the number I noticed the movers were very polite; soon thereafter I would be giving them a call to move me, funny how things work out.  I called and spoke to Stefy at (800) 275-7767 or (213) 222-7767 to make arrangements. Stefy was extremely helpful and caring.  I was on a timeline and my circumstances required my move to happen very quickly. The movers, Chase, Jaime and Tony were not only super polite.  I had a couple of very heavy pieces including a very long buffet they not only wrapped the items and literally carried them out like babies, they were fast and efficient.  I cannot thank them all enough for their help with my transition. I highly recommend them!!! Thanks you guys!!!

Caroline L.

They came within the first half hour of their arrival window, and worked diligently and rapidly as soon as they crossed the front steps. A crew of 3 movers emptied out a 3 bedroom flat with kitchen, living and dining rooms under 3 hours. They took slightly less than that to unload and reassemble furniture in my new home. My jaw is still on the floor. John and his crew are great and I highly recommend this business.

Bob “Silver Bullet” B.

Great experience…these guys were on-time, very professional, packed everything professionally and safely, and did an efficient job. I would definitely use them again.

Jessica T.

I used NorthStar a few weeks ago to help me out with my move, and WHOA these guys are awesome! Chase, Luis, and Miguel were on top of everything. They arrived on time and even called me ahead to let me know where they were. They arrived and brought out the paperwork and explained everything very thoroughly.  I had a move from storage so everything was already packed and all they had to do was move it. They moved quick like lightning and got the job done for me! This is a company that gets down to business. I couldn’t have asked for better movers 🙂 And ALMA is AWESOME!

CALL THEM RIGHT NOW

Kelsey S.

NorthStar Movers were absolutely awesome!! Originally, the movers were scheduled to come between 12-5pm, but I called a few days before and asked if they could come earlier and they kindly accommodated by request and moved their arrival time to 8-10am. I received a call at 7:30am from Adrian informing that they would arrive in approx. 30 minutes and they were at my apartment at 7:55am! I was lucky enough to have a 4-man crew consisting of Nate, Adrian, Misa, Rene. As soon as they got there, the guys got right to work and got everything packed up in about 30 minutes. The apartment that I moved into is on the 4th floor and doesn’t have an elevator– so the guys had to carry up about 10 big bins, a mattress, a box spring, and two dressers, and were extremely efficient! Overall, the move took about 90 minutes, and was 100% worth the money! GREAT EXPERIENCE, highly recommended.

Amanda L.

NorthStar has moved me three times.  Today, Nate, Adran, Misa and Rene performed beyond any reasonable expectation.  They packed my things speedily and carefully.  They were amazingly friendly, communicative, and very helpful.  I can’t recommend them highly enough.

Katelyn F.

Great moving company! NorthStar was extremely accommodating when I needed to change my move date at the last minute. And when the crew arrived, they couldn’t have been any friendlier. Very professional team and company. I would highly recommend moving with them!

Ian S.

Fantastic service and very, very fast. Would definitely use again and recommend!

Devin C.

What a great moving company!!  
Had the pleasure to work with Adrian, Mike, Noe, and Rodalfo. These guys blew past my expectations and got my move done hours earlier than anticipated. Even though elevators were already being used by other movers, these guys knocked out all of our stuff walking up three flights of stairs.
Professional, accountable, and extremely friendly. Loved how much stress they took off our shoulders.
We will definitely use them again for another move and I hope to get the exact same team.