What a tremendous relief. This is my first time needing to use a mover so I was nervous. I didn’t know exactly what to expect. But the guys – Chase, Jorge, & John – They showed up at the beginning of the 2-hour window and just started right in. I moved a small apartment and we were done. In just a few hours.
Thanks Northstar!
Yelp Review
Working with NorthStar was great; they made a stressful cross-country move as easy as possible. Everyone I dealt with during the whole moving
process was always completely professional, and extremely helpful. The office staff kept me informed and updated with emails and phone calls
during every step of the process, and when I called with questions they were always able to give me thorough answers without any delay. They
were also very accommodating to the delivery rules of my new apartment building: since we cannot move in on weekends, the delivery window
for my things was extended by a few days.
On the day of my pick-up, the movers arrived almost immediately at the start of my appointment window and did a very thorough job wrapping each
piece of furniture. I was given an itemized list of my belongings, each piece was tagged with a specific number. Dropping off my things was just as easy, we checked off each piece on the list as they brought it into my new apartment.There were only two points I wasn’t completely satisfied with – first, the original day for my drop-off had to be rescheduled after their delivery truck
broke down, however it took most of the day for them to come to that point. I appreciate that they still wanted to try to bring my things on the original
day, but in the end I just spent the day at home waiting while they tried to fix the truck. It might have been better to just reschedule earlier on. Second,
there was some slight damage done to a TV stand during shipping – the corner was cracked. However, the staff made it very easy to file a claim for
the insurance included in my moving contract, and I received a settlement that will help cover the cost of a new stand.
Overall, I was extremely happy with NorthStar’s service, and highly recommend them.
We had to make a really last minute move from Encino to Santa Clarita and the Northstar guys just made the entire process smooth and painless. They sent out an estimator straight away to give us a quote for the amount of furniture we were moving + the distance – the guy was friendly, helpful and professional. Then the day of the move arrived and a team of guys showed up promptly and got to work immediately.
The guys worked so fast that our final price ended up being almost $1000 dollars less than originally quoted. They were the perfect balance of friendly/helpful and hard-working. I’ve never had a move that’s gone so well! Would definitely use Northstar again.
Northstar worked it out this weekend. It was my first time hiring movers and I’m so glad I went with this company. They were extremely quick and took
care of my items so well. My team was Hannes, Francisco and Ryan – all super nice/friendly guys. They were prompt and even worked with me when I
couldn’t get access to my new apartment right away. Thanks NorthStar!!
The crew that showed up to move me today totally blew my original expectations out of the water. They were on time and courteous throughout
the entire process, even though I wasn’t totally prepared for them (professional procrastinator here)
Ezekiel, David and Alfonso moved everything faster than I expected, even though I forgot to tell them about the 6 concrete steps leading up to my
new place. When I sent them a picture of the steps, I asked them if it would create a problem. Ezekiel answered me back, “Hahaha no worries boss,
nothing we can’t handle.” They handled those steps with a piano no problem at all…….and they did it with a smile. Instead of giving me the stink eye
for forgetting to tell them about the steps in the first place.
I hope I don’t move again for a very long time. However, if I do….these are the guys I’m calling!!
These guys really like their job and it was great how pleasant they were. 29 years of stuff didn’t phase them.
Within estimated budget.
Furniture wrapped and handled safely.
On Time.
I’d recommend them.
I wish I could give this company in general – and Hector Juarez and Simon Dervishian in particular – 10 stars because they deserve it.
I moved cross country from Los Angeles to Chicago, and NorthStar was responsive, caring and professional every step of the way. I have nothing but
praise for everyone I dealt with, from estimator Alan Nudel, to the crew that picked up, wrapped and loaded my stuff in LA, to coordinator Mor and her
supervisor Jesus who handled the scheduling so my truck arrived on the exact day I need it, to the two gentlemen who pulled up in the 18-wheeler,
the aforementioned driver Hector and his partner Simon, to unload my life’s belongings in Chi-Town.
A note about Hector and Simon: I have never seen movers work so hard and so fast (they actually ran back-and-forth between the truck and my condo!) and with such grace and good humor in all my moves throughout all my life.
Hector and Simon bring a real passion to their job that I believe reflects the general culture of this wonderful company from the top on down. But what I really loved, was these two guys never stopped smiling, even when forced to find a creative solution to getting my back-breaking beast of a leather sofa into my new home without using the too-narrow stairs. Think levitation – that’s all I’m saying.
To sum up: I give NorthStar Movers 10 stars.