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OUTSTANDING overall experience.
This is the second time in 12 years that I used Northstar.
Both times the experience has exceeded expectations.
Ron Cohen did a FaceTime review of our home before providing a reasonable quote.
A solid crew showed up and packed the entire house in a few hours onto a truck. No drama, no hassles, no damage, no haggling.
All our property got delivered to AZ a few days later and unloaded by a different crewe that was just as meticulous, caring, and professional. I literally could not have handled by stuff more carefully or respectfully than these guys. I was so impressed.
Thank you for taking so much of the stress and worry out of this huge life changing event. Like I have in the past, I will always recommend NorthStar to friends and family.
Residential
This video has music only, nothing to transcribe, it features highlights from a moving day with @Jackson_Michie
Here’s what Jackson had to say about his move with us:
Moving isn’t easy, but calling @NorthStarMoving sure is 🤣
Moved our elderly mother from her large home in Calabasas to a Condo in Encino. Worked with Ron who was wonderful. His quote was detailed & competitive! I sent Ron lots of texts & emails regarding HOA requirements. He got back to me in a timely manner and took care of everything perfectly! The crew arrived at our moms on time , very kind, considerate, & packed everything up securely! The move which had challenges due to small staircases & elevator was done professionally and the crew said not to worry they would make it work! Flexibility, Good Attitude, and Professional! What more can you ask for! As an added bonus they finished quicker then the not to exceed quote so we ended up paying less then the quote! Under Promise & over Deliver that’s the best service experience you can ask for!!! Thank You Ron!!! I will hire Northstar again for any future moving needs.
On the move again and this time I used Northstar Moving to move my 3 bedroom apartment in Diamond Heights to a house in the Sunset District. I reserved with pretty late notice for a Saturday move and got lucky that they could accommodate me. I decided to go with 4 movers (I’ve always used 3 in the past) so that we could hopefully get things wrapped up early in the afternoon. The hourly rate was competitive for 4 movers. They arrived to my house on time and got to work. The lead mover was friendly and approachable. At the end of it all no items were broken or missing so I was happy about that.
The thing that impressed me most about Northstar was their customer service and support. There were a few issues over the course of the day that I found confusing and stressful and I indicated this to the lead mover who encouraged me to reach out to the customer service/management team. I had the good fortune of receiving a call back from a woman named Wendy who I believe was from the district office. She was kind, empathetic and genuinely wanted to make sure I felt good about my experience. She was never dismissive of my concerns and worked very hard to make me feel like a valued customer. In a world right now where there is so much tension, animosity and defensiveness in general it was refreshing to feel validated and respected. This is the primary reason why I will use Northstar again. They really seem to care about the customer experience.
Even though I consider myself to be a veteran renter and mover there are lessons that everyone should always remember to keep in mind when moving. Get the estimate before the move starts. If you hire multiple movers clarify what each of their roles will be. Do not be shy to ask questions or get clarification from the team lead while the move is in progress. And if at all possible be an active observer and/or assistant director so that everyone is on the same page.
They were very nice, very good guys. They sent 3 instead of 2 that make it faster and easier. The movers was super efficient and knew what they doing. Will recommend to other for sure
Just had our furniture moved from storage into our new home by NorthStar. We chose them based on reviews but still worried a little about how it was going to go. Austin, Kyle, and Tico were fantastic. They arrived and got started on time. The 3 of them worked really well together. Two moved things up into the truck and Tico put everything together in the truck like an amazing 3-D puzzle. Austin and Kyle were very careful with everything and took special precautions with a few delicate family treasures and we ended up with nothing broken, scratched or damaged. We had everything wrapped in plastic while in storage and they removed it from every piece before taking them into the house. They removed feet from a chair to get it through a tight squeeze. They took doors off hinges to make room to get things through. They were careful to keep things clean. And best of all they got our entire house in and set up in less time than we expected.
All I can say is you got to use NorthStar Moving the next time you move. We will!
While trying to find an affordable long distance mover from So-Cal to Seattle, I stumbled upon Northstar. I had received quotes from other companies, but the Northstar team was prompt about following up and communicating what next steps were at all times; which is why I went with them.
I moved during Covid, which was stressful, but the team has adapted wonderfully to keeping the process safe, but accurate. I started with a virtual walk through of my apartment, listing all my furniture and then getting a detailed quote. I locked in a date, and the moving team arrived on time, with PPE and extra packing supplies. I had packed everything myself, but when the team identified items that needed more packaging or padding, they went out their way to make sure all of my items were protected.
My things arrived two weeks later at my new location; the only thing that had broken during the move was a coffee cup (that I didn’t pack very well). All in all I was very pleased with the price, the service and choosing North Star to handle my move. I’d recommend them to anyone looking for a reliable long distance mover that will charge them a fair price for their services.
This video shows highlights of a moving day by @Brendannorth
Here’s what Brendan had to say about his move with us:
“This new house feels like home and I couldn’t be more stoked on it. Thank you to my friends over at NorthStar Moving for making this such an easy move. They handled my furniture as well as my inventory of oversized prints.” – Brendan N.
Any time I have moved I’ve always felt a certain sense of anxiety about hiring movers because I’ve so often been fleeced or presented with “surprises.”
NorthStar did a wonderful job of communicating with me, scheduling a virtual video tour of all the things I needed to move, and provided me with a “not to exceed” rate that I felt comfortable with. The final bill was BELOW that rate, the movers went above and beyond, and everything arrived safe and soundly.
Very happy with these folks!
I don’t EVER want to move again (ugh), but if I had to I’d be calling this company.
Amazing service with Northstar throughout my move to the East Bay. Three guys came and help: Abraham, Jose, and Ulises. They were very helpful, friendly, and knew what needed to be done in a proper way. All items that were moved were also in good condition upon arrival. Overall, really great job and I would recommend these guys to anybody who is looking to move in/out. Thank you so much! 🙂