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First, I want to let you now that this review is entirely unsolicited.
Now, I need you to know that if you are in the San Fernando Valley, and are planning to move now or in the future, you must call NorthStar. I will go one step further. I dealt exclusively with Project Manager, Ilan Dahan. He was available, consistent, reliable, and the most accomodating person under any circumstances. I called Ilan with one day’s notice on not one occasion, but two. His crew arrived on time, and ready to work. And work they did! They were professional in every manner. The moves were commercial in nature, so it was important that there was as little downtime as possible. There wasn’t one minute of downtime from our old offices to the new. It was smooth, and as stress free as a move could be.
Suffice it to say that I can’t speak highly enough of Ilan, his crew, and NorthStar.
Residential
I had an absolutely great experience with the team from Northstar on my recent move from the West side. Ilan Dahan, the on site estimator, was very personable, professional and experienced, and gave me a fair quote that he even bettered by the time I booked them for the job. We had an initial mixup upon our first meeting, and he and the other staff at Northstar were so communicative about making up for it (and it was minor) that they impressed me with their customer service. I probably received three follow up phone calls regarding the matter- very good. I knew they were worth giving a try. They also had been recommended to me by a friend who had a very good experience with them.
The team that arrived, and worked hard ALL DAY, were Elisio Figeroa, Jamie Serrano, and Francisco Fernandez. These men were on time, courteous and incredibly professional in their work. And crazy strong! They spent probably double the time my other moving company spent – and my quote prior to the job was exactly what I paid when the job was completed.
I highly recommend my team from Northstar. I hope their bosses give them all a raise. They are employees worth having. Great job, guys, and thank you.
I have heard scare stories about moving companies, scammers and rip off artists…and especially with a major cross country move I was apprehensive. I got the referral for Northstar from a coworker who recently moved from Calif to Penns. and she raved over this company…
Well, having just this week completed a cross country move of my own, Northstar is truly a wonderful company. Everyone I dealt with, from the people who took my calls, to Gil who came and assessed my belongings and answered every single question of mine, to the movers themselves…everyone was delightful, patient, smart, aware and caring.
The cost was extremely reasonable and there were NO and I mean NO hidden charges. I paid exactly to the penny what I was told it would cost.
I highly recommend this ethical and professional company
I highly recommend these guys. Very professional. On time. Ron, who did the walkthrough, was great and very helpful. The movers themselves did a great job packing and everything arrived in my new home, safe and sound. I’d use this company again : )
These guys were awesome. Friendly and efficient.
They helped me move just a few blocks the beginning of this month in Miracle Mile.
I highly recommend them!
I was moving across country from CA to NC so I had called a bunch of places for a quote that . Everywhere I called “estimated’ what my move would cost but could not guarantee a rate, Northstar and 1 other company were the only ones willing to come out and actually write up a formal, accurate quote.
Ron Cohen came and provided a bid and a ton of information to me! He clearly is very experienced in this industry and gave me tips and pointed out things I hadn’t even thought about regarding packing/moving. He made me feel very comfortable about the company so I went with them and it was a great decision. He was helpful the whole way, responded quickly to all questions and provided me with updates along the way.
The communication was great with delivery as well, the driver called a couple days in advance to set up a delivery date, then called the day before as promised. I will definitely call Ron again and hire Northstar for any future moves!!
Recently moved within Los Angeles and Northstar’s great reviews made them my top choice. Thankfully, they didnt disappoint. Ilan gave me a more than fair estimate and ensured the process moved smoothly. You can tell customer satisfaction is their top priority, and everyone employed by Northstar has taken that to heart. Movers were fast, professional, and everything was moved without the slightest bit of damage. Will call them again when the time comes to move.
These guys are the best. We were searching around on yelp for moving companies and my fellow yelpers did not steer us wrong with NorthStar. NorthStar truly deserve much respect and praise.
We we’re moving from LA to the Bay Area. We called and got someone to come out to to give us an estimate within 2 days. Ilan was our point of contact and he truly is an exceptional customer service oriented professional. He is very courteous and respectful and represents NorthStar extremely capably.
We got $100 discount for mentioning yelp and he even beat his own estimate by $200 with a maximum price locked into his estimate.
Our apartment was not ready by the first of the month which exceeded their 30 day free storage policy and he gave us a weeks worth of storage for free. They normally don’t prorate storage so if you exceed the complimentary 30 days, then you would get charge for a full month which is about $150-$200.
On moving day 3 guys came and moved us out in 5 hours. The move was estimated to be 3-5 hours to pack and load their truck. Everyone was courteous, worked diligently, and most importantly handled our stuff with care and caution.
They have a delivery date range of typically 3-5 days as part of their standard delivery services which is more economical than a hard delivery date. The week of our move, I communicated with Ilan on Monday to see if there was any wiggle room to have our stuff delivered by Friday morning and he said he’d check with his boss/dispatcher and got back to me within 24 hours to confirm that indeed they can make the delivery happen on Friday morning. This is where I am very grateful for NorthStar’s follow through. If I could give extra stars here, they’d get another 3 stars. With two tiny ones, we we’re hoping to move in on a Friday morning so that we can spend the weekend getting settled instead of moving in Saturday or even yikes on Sunday.
Move in day went very smoothly. 3 gentleman and 1 lady showed up at 9 am sharp and moved us in in 2 hours including furniture set up and all. We had a tiny casualty, a clock was cracked. But it was a cheap clock and not a big deal for us.
Conclusion: This was the most stress and hassle free move ever for us. All thanks to NorthStar and Ilan. We would definitely recommend them and use them again ourselves.
PS a nice touch was that Ilan called us on Sunday just to check and see how things went. Keep up the amazing customer service NorthStar!
Absolutely fantastic moving service. They moved me three times and every move has exceeded my expectations. They are professional, efficient, hard-working, thorough and courteous. The price of the move has also always been under what they stated. I have also recommended NorthStar to my family and friends and they too have been extremely happy with their moving service. Hands down, they offer the best quality service and the best price, period.
We had a great experience with NorthStar, I recommend them wholeheartedly. Ron, the estimator, was quick and efficient – he was able to give me an accurate estimate just by a quick glance around our apartment. He was thorough and willing to answer all of our questions. The day of the move, the movers arrived 10 minutes before the scheduled time, which was a pleasant surprise. We had a three-man crew that moved our 2-bedroom apartment in record time. They were friendly, courteous, and took great care of all of our things. Nothing was damaged in the move, everything arrived in perfect condition. The move ended up costing a little less than the “not-to-exceed” price, which we were happy about. Will definitely use this company in our next move!