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Absolutely the best moving experience that I have been through (and I have been through a lot of them 6 in 6 years). It started with the first phone call to Alma in the office. She explained the process and the hour minimums along with the California double drive time law. She then followed up and explained the yelp deal when I asked about how it worked. Excellent customer service. Next was the crew who I thought were going to be milking the time to get more hours, but they ended up loading everything up and wrapping and protecting my stuff better than I was doing it and way faster. They charged me for tape ($7.00 total) , which was explained on the first phone call and again when the crew showed up, but it’s totally understandable because they have their liability and want to make sure everything is done right so nothing breaks. Blankets and other items that are reused were not charged for.
Great move, a million times better than me getting a u haul and paying practically the same price and spending triple the time. Thanks again Alma and the moving crew.
Residential
I’ve used NorthStar Movers 3 times now. The first 2 times I had great moving crews that were fast, efficient, courteous, and took care of my stuff. The last time, not so much. However, when Wendy (the Sr. manager there) found out about my lousy experience she made things right. In fact, she went above and beyond what would have been fair. You could tell that she really does care about the customers and seeing to it that people end up with a good experience. She didn’t respond like a hotel front desk clerk (a job I once had while in college, so I’m not knocking it) by just trying to adjust the bill and move you out of the way. She took time to call and discuss various aspects about the move that went both good and bad. She was equally concerned that credit would be given to her employees for the things they did positively, as well as the critical things that needed to be addressed. She wanted to know not only what was bad about my experience, but also what I thought could have been done to make it better; what could have helped this crew reflect the same positive feelings I had from the previous moves I’d done with them. In today’s bottom-line, corporate world it was truly refreshing to have someone treat me – the customer – like a person instead of just another number. True customer service is a dying art these days, but something I am more than pleased to have experienced with NorthStar movers – enough to make me think for a moment we were in a town where everyone knows everyone and looks out for one another, but oh yeah this is LA!! As I mentioned before I had moved with these guys twice before and owed 5 star reviews for that, but for whatever reason had been too lazy to write. While my latest experience didn’t initially compare to that, the follow up customer service turned it into 5 stars. For that I feel this overdue 5 star review was necessary. Thank you, Wendy, for reminding why I keep coming back to use NorthStar Movers. Not that I want to move again anytime soon, but when I do I look forward to using NorthStar.
I went with Northstar after a moving company I had previously used wasn’t available on the day I needed to move. I certainly do not regret it. The crew informed me when they would be showing up and they were prompt. The guys that were sent had a good attitude and actually even made the move fun. More to the point though, they were very quick and got everything moved in safe with no complaints at all. A very good experience and I’d be happy to use them again.
I was very pleased with my moving experience with Northstar Moving SF! Nemer, Rodolfo, and Carlos worked diligently and carefully to pack and move my studio from SF to Oakland. I would recommend Northstar for all your moving needs!
Just finished up with our move and my roommates and I have been incredibly happy with how professional, friendly and fast Jason and his team have been. Everyone on the team knew what they were doing. Will highly recommend them to anybody for their move!
Raymond, Bryan and Bidel were true professionals. They were very friendly and polite, even downright cheery throughout the process. They showed up ahead of schedule and were extremely efficient during the move. They wrapped up my furniture and took extra measure to make sure nothing was damaged during the move.
I called 5 moving companies with great yelp reviews before deciding to go with NorthStar. Their price is very reasonable especially with the Yelp coupon. The move was very smooth and they called me the day after to ensure I had a good customer experience.
I called 5 moving companies with great yelp reviews before deciding to go with NorthStar. Their price is very reasonable especially with the Yelp coupon. The move was very smooth and they called me the day after to ensure I had a good customer experience.
Doron and his team were absolutely phenomenal. Got me moving in less time than expected 🙂 which also saved me $$$. Thanks guys I’ll definitively use you again 🙂
And they continue to impress…So, my place isn’t ready yet and I needed to get some things out of storage. I called NorthStar to inquire about accessing my stuff. If anyone has ever had a traditional storage unit, you know it’s typically a situation where you roll in, throw your key in lock, grab your stuff and head out. I had to book an appointment, and at first I was a little confused as to why, but once I got there, I understood. My whole house was loaded into four tightly packed crates with my name slapped on the side. I was shocked they were so willing to pull all these massive things out of a warehouse and had them waiting right in front me of me when I arrived so I could get what I needed. Stunned! I think I spent the first 10 minutes with my jaw on the floor. They had to crowbar all of them open to get what I needed, but made it such an easy experience! Richard and (it’s slipping my mind – I’m so sorry!!), were amazing, patient and so cool about unloading boxes for me. And all the while as I’m stunned and feeling like a pain in the ass, they made me feel better by letting me know, “This happens all the time. No really. It does. At least two or three times a day. And you only have four crates. This is easy”. So, so awesome! Thanks again NorthStar! You guys rock!
Second time I’ve used this moving company and there’s a reason why I keep going back. Efficient and professional! I went from irvine to Pasadena and it couldn’t have gone smoother. Ask for John Wilson, Chris Monge and Jose Manchego!
Everything went smoothly. The moving guys were really nice and super efficient. They got everything out of my place in an hour. They delivered my stuff in the designated time window and were even able to change the delivery time to work with my schedule. They also were super efficient when dropping everything off.
The best part – they didn’t rip me off!! It came up to be half the cost a lot of other companies quoted me. I used their yelp deal which made the cost even sweeter 🙂
The best part – they didn’t rip me off!! It came up to be half the cost a lot of other companies quoted me. I used their yelp deal which made the cost even sweeter 🙂