Residential
These guys were fantastic! They moved quickly, were extremely careful and friendly! Not to mention their prices were very reasonable. I would definitely recommend!
Absolutely the company we will be using from now on when we move. The guys were on time, very friendly and hustled like crazy. We filled the truck to the brim and it took almost exactly the asking of time estimated.
I gave them 5 stars despite the fact that my laptop was broken. Because I packed it, their insurance didn’t cover it and if it did, it would have only paid $.60/lb so we didn’t bother filling a claim. However, the customer service agent insisted that she wanted to do something for us for the inconvenience and offered a $100 reimbursement check.
Given that we ended up paying less than $400, that kind if reimbursement is a huge gesture. I can’t imagine using another company because I know that they won’t take care of us like Northstar will.
On time, courtesy calls, super quick and efficient! All my furniture is intact and they took extra care of everything. My new spot had brand new white carpets upstairs and they easily took the time to take off their shoes multiple times and were careful to not mark up the walls or carpet. I kept apologizing because I know how much of a hassle it was but they completely made me feel at ease about it all. They confirmed with me which rooms I would like the boxes or furniture pieces which made it a lot easier for me being that most were heavy as heck. I would recommend them to anyone moving. Moving is so so stressful especially if you’re anyone like me and NorthStar made everything smooth, simple, and stress free. Thank you!
The friendly agent on the phone mentioned that they had to schedule an estimator to come to my place to assess how much the entire move was going to be, so we settled on a date and had them come in. The estimator was a cool guy, very patient with every question me and my girlfriend had, and gave us as much information as he can even AFTER he had left after several communications via email.
Then, the actual move came. The company asks you to have half of your estimated fee for the movers and they almost arrived earlier than I had anticipated – which was not a bad thing! At the time, I needed to begin my 15 or so hour drive to become a future Northwesterner and ensuring that all my things packed were something I was certainly going to be very important to me that day. As it turned out, the lowest estimate of 4 hours (for packing and moving my stuff out of the apartment) was super accurate and they were in and out of there by lunch time.
Now, I should add that they estimate 2 days to 2 weeks, depending on how much freight they can group together and get to the same place and, on that note, I got the full 2 weeks. They, however, contacted me 24 hours prior to their drop off (as stated plenty of times during this process by a few people) and the following day, my things arrived in good condition with nothing missing! I had read a few people’s concerns, including a colleague of mine who used them to move as well, but all my things were completely intact.
Simply put, the entire experience was really smooth and fast and I’d recommend them to anyone doing long distance moves – or even short ones, at that!