Residential
NorthStar Moving & Storage packed up our household in Los Angeles, moved us from Los Angeles, CA to Terrebonne, OR, and partially unpacked our household goods in Oregon, putting some of the goods into a separate storage facility (7 miles from our house). The move went spectacularly well. NorthStar coordinated extensively with us by phone and email through multiple changes of the move date (due to our problems not theirs) with total courtesy and professionalism. The packing crew showed up on time and was friendly, professional, efficient, and respectful of us and our goods. We have moved a number of times and this was best moving crew we have ever had. The goods were delivered exactly on schedule to our new home and arrived in near perfect condition. We had absolutely minimal damage to our goods, by far the least damage to our household goods of any move we have made. Post-move Northstar was responsive and settled the minimal claims quickly and to our satisfaction. Their price for the move was comparable to that of the other quotes we got for the move and no extra charges or fees were applied. Their original quote on the move was what we paid.
Office staff were quick with quotes and information. They disclosed all of the potential fees which was nice because we were able to get some extra bubble wrap and tape before they arrived.
Day of was even easier than expected. They called an hour beforehand to let us know they were on their way and an ETA. Arrived right at the beginning of the estimated window which got things off to a great start. Very quickly got all of our boxes out and then blanketed and wrapped all of our furniture.
Same thing at the new apartment, got it unloaded and in the house quickly. Lonail, Lloyd, and Bryan did an amazing job and truly couldn’t be happier with our decision!!
A very small crack in one of our dressers but with the included insurance we were told that making a claim will be simple. I’ve moved more times in my life than I care to admit and know that if the only thing that went wrong in a move is a small crack…then you’re winning at life!
Updated this review. I used North Star to move me into a new apartment. The crew was very efficient and friendly and I was happy that they used 3 movers. One of the crew members was having a bit of difficulty disassembling my large furniture and their customer service team made sure to help. I will definitely use them for future moves