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I am really impressed with Northstar and their professionalism! Gil came to my home and gave me a quote (reasonable and professional) and Gil always answered my never ending emails quickly. The 3 movers -Mark, Hector and Andres were AMAZING! they were on time, saved me a HUGE headache of packing (moving is already stressful enough). They were really wonderful. I would highly recommend this team of professionals for any move! Thank you.
Packing Service
We were extremely impressed with our recent experience using NorthStar. From the start they were quick to respond and come by for an estimate. They were extremely flexible and worked around our moving close date which was very helpful. On the moving days the movers were extremely fast, professional and very hard working. We were very happy with our move!
I’ve used Northstar twice – once for a local move in Los Angeles, and then to move from LA to Austin, TX. They were awesome both times. The reviews here are so glowing that I dug around online, trying to see if they were paying for good reviews or something, but they really are just that great!
My local move was quick and easy. They had my stuff on the truck in less than an hour, and unloaded it almost as quickly. My cross-country move took longer, because they have to wrap everything in plastic. The movers warned me about things that might not make it (like a very wobbly bookshelf), but they packed everything so well that nothing broke!
The really long delivery window is the biggest pain about moving cross-country, but Northstar’s wasn’t too bad. Mine was 10 days long, they kept me very well updated, and my stuff made it in 7 days. I would definitely recommend these guys for your next move!
My local move was quick and easy. They had my stuff on the truck in less than an hour, and unloaded it almost as quickly. My cross-country move took longer, because they have to wrap everything in plastic. The movers warned me about things that might not make it (like a very wobbly bookshelf), but they packed everything so well that nothing broke!
The really long delivery window is the biggest pain about moving cross-country, but Northstar’s wasn’t too bad. Mine was 10 days long, they kept me very well updated, and my stuff made it in 7 days. I would definitely recommend these guys for your next move!
I had a wonderful experience with NorthStar. The level of customer service and professionalism was great. The 3 men who packed my belongings came on time, they were efficient, hardworking, and pleasant. Although 3 boxes were accidentally left NorthStar took care of it immediately. I actually have to take the blame, since I performed a final walk through after they were done and forgot to look inside one of my closets. When I noticed boxes were left I immediately called the company and spoke with Juan. Juan was amazing. I expressed to Juan that I was worried that my belongings would get lost since they were not with the original shipment. He was extremely understanding and promised to personally make sure my boxes would be included with my other belongings. He even promised to stay at work until my shipment arrived. He found someone to pick up my boxes right away. He called me when my boxes arrived and called when my other shipment arrived at the warehouse. He personally placed my boxes with the other items and took a picture of it for me. I was extremely appreciative of his level of service. Juan truly went over and beyond.
My shipment arrived within the stated window. The movers who delivered my belongings were also friendly and professional. However, one of my lamps was accidentally broken. I called NorthStar to inform them and to begin the claim process. I left a message with someone and I was immediately sent claim forms. It was during the holidays so I didn’t have much time to fill out the forms. However, a representative from NorthStar- Monica, called me to inquire about the claim and damage. She handled everything for me over the phone. I sent pictures of the damage, signed a form, and received a check the following week. I was so impressed at how proactive they were to address the problem. Mistakes happen. But the level of customer service I received from NorthStar doesn’t happen every day. They are truly a company that values their customers and strives to provide excellent service.
Thank you NorthStar!
My shipment arrived within the stated window. The movers who delivered my belongings were also friendly and professional. However, one of my lamps was accidentally broken. I called NorthStar to inform them and to begin the claim process. I left a message with someone and I was immediately sent claim forms. It was during the holidays so I didn’t have much time to fill out the forms. However, a representative from NorthStar- Monica, called me to inquire about the claim and damage. She handled everything for me over the phone. I sent pictures of the damage, signed a form, and received a check the following week. I was so impressed at how proactive they were to address the problem. Mistakes happen. But the level of customer service I received from NorthStar doesn’t happen every day. They are truly a company that values their customers and strives to provide excellent service.
Thank you NorthStar!
Fantastic service and very, very fast. Would definitely use again and recommend!
What a great moving company!!
Had the pleasure to work with Adrian, Mike, Noe, and Rodalfo. These guys blew past my expectations and got my move done hours earlier than anticipated. Even though elevators were already being used by other movers, these guys knocked out all of our stuff walking up three flights of stairs.
Professional, accountable, and extremely friendly. Loved how much stress they took off our shoulders.
We will definitely use them again for another move and I hope to get the exact same team.
Had the pleasure to work with Adrian, Mike, Noe, and Rodalfo. These guys blew past my expectations and got my move done hours earlier than anticipated. Even though elevators were already being used by other movers, these guys knocked out all of our stuff walking up three flights of stairs.
Professional, accountable, and extremely friendly. Loved how much stress they took off our shoulders.
We will definitely use them again for another move and I hope to get the exact same team.
John, Adrian, and Chris were awesome! They are fast, professional, and skilled at what they do! I would recommend Northstar movers anytime!
By far the best moving company we have used, they were punctual, patient and very respectful. They did not break or damage anything and they waited until we unpacked all the wardrobe boxes. They even helped with the packing and that was not part of the deal. They assembled everything including our kids complicated bunk bed. I would highly recommend them for any future move. The best part was the price was right and they came before hand to give an estimate so if the move exceeded the estimate you were not responsible for the difference. In our case our move exceeded and we were safe so we saved in the end.
This is part 1 of my 2 part review of NorthStar Moving. First off, this is the first time I have actually used a moving company, in the past I have moved myself, and my family of 6, with only the assistance of family and friends and LOTS of pizza. I have, however, explored using a moving company in the past, which involved me calling several companies, having estimators come out and quote the move, etc. So I have some experience with this phase of the process, and in the past it has been fair to subpar.
My wife did a ton of research, and we decided NorthStar would be the company we tried first. I called in, and within a minute I was speaking with Jessica who expertly and pleasantly got me all setup for Michael, our estimator, to come onsite and do the estimate. THANK YOU JESSICA! The initial experience was so good I decided not to explore any other options.
Michael came out, showed up exactly on time, and the estimate process went smooth as well. He informed me well on the process, and upcoming move. THANK YOU MICHAEL!!
Since the estimate, I have had several things pop up, all of which Michael helped me with. Then, the best part happened, I got a call from Rebecca yesterday to finalize everything. I was on the road, and in meetings, and Rebecca was patient, responsive, answered all of my remaining questions and concerns. Since I was not able to take notes, she then summarized everything in an email, and made it easy for me to access all of the information I needed. THANK YOU SO MUCH REBECCA!!!! YOU ARE THE BESTEST!!
So far so good, the movers show up this Sunday, and are scheduled to deliver the 26th-27th of December. I will do a “post mortum” review after everything is done. Wish us luck!
Finally getting around to part 2 of my 2 part review (Please read my first review dated 12/18/2014). Wanted to wait until I was completely unpacked, and any and all issues were resolved to do my follow up.
Move in day happened exactly when they said it would, and they showed up first thing in the morning with a crew of 6 ready to roll. The crew was great, and they unpacked and reassembled everything perfectly! My only complaint was the amount of tape involved. The unpack crew got most of it, but a few of the items they missed were a pain to get the tape off of. Other than that, I was completely satisfied with the move in process!
I noticed a couple of weeks ago that 1 small box containing a few bathroom items, as well as my shop-vac were missing. I worked with customer service, and I am more than happy to say that by following the process my issues have all been reconciled! I understand when you have a move of this magnitude (mine required 2 trucks), there is a chance of misplaced items. Northstar was fabulous, they took care of me every step of the way. I actually like to see how a company handles adversity. If everything goes according to plan, you have no way to judge how they will react when things dont go smoothly. Northstar gets 6 stars (although stupid Yelp would only allow me to get them 5).
great mover! everything got wrapped up in under 3 hours including extra wrapping that i missed. would recommend them to anyone looking for a headache free move.