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We used NorthStar for a local move. I was very impressed all around. Before hiring them, I thought I was going to pack up our stuff because I couldn’t imagine trusting strangers to do it. But after the exhaustion of actually packing a few boxes set in and I watched some of NorthStar’s YouTube videos on their process, I decided to give them a try. And they did not disappoint. All of our stuff – even the cheap stuff – was carefully wrapped and securely packed. They were quick and responsive to all of my requests. And I’m truly amazed at how strong they are…they were lifting heavy pieces of solid wood furniture like it was nothing! I am so glad we hired NorthStar!
Packing Service
I cannot say enough good things about this company, NorthStar Moving! We are so grateful to them for their help, professionalism, attention to detail, positive attitudes and speed during this stressful time in our lives.
It all began with a video estimate. I downloaded the app onto my phone prior and at the appointed time, Gloria sent me a link, I clicked on it and presto! We were live on a video chat. I would say we spent about a half hour (perhaps a little more) going through my house. I was able to show her the rooms’ contents, the contents of our cabinets and all that so she could have a better idea of what we were moving and therefore provide a better estimate to avoid any surprises along the way in what this move would cost us.
Based on reputation, I was comfortable trusting them to be able to do what they said they would do. For the record, I did get a second quote from another moving company and NorthStar Moving beat their quote significantly. The other company, also with a good reputation, did not offer unpacking services but they did do packing as well, of course, as moving. NorthStar Moving’s quote turned out to be significantly less than the other company PLUS NorthStar Moving’s quote included unpacking in addition to packing and moving.
So, the day of the move came and a few minutes before 8:00am, our team, led by William P. (Team Leader), along with Benjamin S., Jorge M., Jorge L. and Hector G., arrived. It seemed like I had just shaken William’s hand, turned around to say hello to the rest of the team, turned back and William already had a half box of our dishes in the kitchen packed. When I say they wasted no time getting to work, it’s true. The rest of the day, they moved so quickly, the contents of each room quickly disappearing into boxes. Those things that could not go in a box, like our baby grand piano, were expertly wrapped in moving blankets and everything was handled with care.
By the end of the first day, we were entirely packed. We had so many boxes, each of which was labeled. That completed the first day. Everything was ready for loading onto the truck. Frankly, I was exhausted even though I had not lifted a finger. All we did was to answer questions. The movers did the rest.
I think it is important to stop here and talk about customer service. The team stayed upbeat and positive despite the 100 degree heat outside and the obvious strenuousness of moving all our stuff. It’s been many years since I moved myself and I still recall how it is really, REALLY hard work. Throughout the move, they were in good spirits, upbeat and positive. I have so much respect for a person working that hard and yet still having a genuine smile. As a matter of fact, after the third day when they left, I actually missed them. They were that likable. Hats off to William P. (Team Leader), Benjamin S., Jorge M., Jorge L. and Hector G!
Day two of the move began promptly at 8:00am just like the first. The movers arrived and immediately set about loading the boxes they had packed the previous day onto the truck. We had many boxes along with couches, beds and all so it took some time to load up the truck. By early noon time or so, everything was on the truck. We had filled up one of their moving trucks completely. I mean, there was not room for another item. I think we put one last something with the guys in the cab but that was it.
After breaking for lunch, we met at our new home and without missing a beat, boxes were flying off the truck but always handled with the utmost care. I can vividly remember the guys dropping off a couple boxes inside then running back to the truck. And throughout it all, everything was handled with great care. In the final analysis, all our items arrived safely without a scratch. By the end of day two, all the boxes were in the house. Everything that had been wrapped up, such as the couches and piano, were unpacked and placed where we asked them to be placed. Again that day, we just directed traffic. The guys did the rest.
Coming into the third day, I was feeling it but if William, Benjamin, Jorge, Jorge and Hector were exhausted, it was impossible to tell. They unpacked our things out of boxes and took the boxes with them which gave us a head start on getting settled into our new home.
I made a point of writing this detailed review because I was that impressed with this company. In this day and age, sometimes it feels like customer service is a buzz word from my parents’ era. But NorthStar Moving came through for us at a time when we were feeling the stress of having just bought and sold a home, not to mention the stress of the physical move. They really took care of us and exemplified what I consider excellent customer service. Thank you NorthStar Moving!
It all began with a video estimate. I downloaded the app onto my phone prior and at the appointed time, Gloria sent me a link, I clicked on it and presto! We were live on a video chat. I would say we spent about a half hour (perhaps a little more) going through my house. I was able to show her the rooms’ contents, the contents of our cabinets and all that so she could have a better idea of what we were moving and therefore provide a better estimate to avoid any surprises along the way in what this move would cost us.
Based on reputation, I was comfortable trusting them to be able to do what they said they would do. For the record, I did get a second quote from another moving company and NorthStar Moving beat their quote significantly. The other company, also with a good reputation, did not offer unpacking services but they did do packing as well, of course, as moving. NorthStar Moving’s quote turned out to be significantly less than the other company PLUS NorthStar Moving’s quote included unpacking in addition to packing and moving.
So, the day of the move came and a few minutes before 8:00am, our team, led by William P. (Team Leader), along with Benjamin S., Jorge M., Jorge L. and Hector G., arrived. It seemed like I had just shaken William’s hand, turned around to say hello to the rest of the team, turned back and William already had a half box of our dishes in the kitchen packed. When I say they wasted no time getting to work, it’s true. The rest of the day, they moved so quickly, the contents of each room quickly disappearing into boxes. Those things that could not go in a box, like our baby grand piano, were expertly wrapped in moving blankets and everything was handled with care.
By the end of the first day, we were entirely packed. We had so many boxes, each of which was labeled. That completed the first day. Everything was ready for loading onto the truck. Frankly, I was exhausted even though I had not lifted a finger. All we did was to answer questions. The movers did the rest.
I think it is important to stop here and talk about customer service. The team stayed upbeat and positive despite the 100 degree heat outside and the obvious strenuousness of moving all our stuff. It’s been many years since I moved myself and I still recall how it is really, REALLY hard work. Throughout the move, they were in good spirits, upbeat and positive. I have so much respect for a person working that hard and yet still having a genuine smile. As a matter of fact, after the third day when they left, I actually missed them. They were that likable. Hats off to William P. (Team Leader), Benjamin S., Jorge M., Jorge L. and Hector G!
Day two of the move began promptly at 8:00am just like the first. The movers arrived and immediately set about loading the boxes they had packed the previous day onto the truck. We had many boxes along with couches, beds and all so it took some time to load up the truck. By early noon time or so, everything was on the truck. We had filled up one of their moving trucks completely. I mean, there was not room for another item. I think we put one last something with the guys in the cab but that was it.
After breaking for lunch, we met at our new home and without missing a beat, boxes were flying off the truck but always handled with the utmost care. I can vividly remember the guys dropping off a couple boxes inside then running back to the truck. And throughout it all, everything was handled with great care. In the final analysis, all our items arrived safely without a scratch. By the end of day two, all the boxes were in the house. Everything that had been wrapped up, such as the couches and piano, were unpacked and placed where we asked them to be placed. Again that day, we just directed traffic. The guys did the rest.
Coming into the third day, I was feeling it but if William, Benjamin, Jorge, Jorge and Hector were exhausted, it was impossible to tell. They unpacked our things out of boxes and took the boxes with them which gave us a head start on getting settled into our new home.
I made a point of writing this detailed review because I was that impressed with this company. In this day and age, sometimes it feels like customer service is a buzz word from my parents’ era. But NorthStar Moving came through for us at a time when we were feeling the stress of having just bought and sold a home, not to mention the stress of the physical move. They really took care of us and exemplified what I consider excellent customer service. Thank you NorthStar Moving!
These guys are amazing and moved our family from West LA to Irvine. Fred and his crew arrived promptly in the morning and packed our entire house ridiculously fast. They were extremely careful and meticulous in packing/moving our belongings to the truck. Once at the destination, the team unloaded even quicker and moved around some furniture for us as a courtesy. Fred actually sprained his ankle pretty bad but kept working through it like a champ! I highly recommend Northstar for any move you’re considering.
Paul: So this is the… I didn’t know until my Brother-In-Law told us. This is actually a ‘Great Room’. I said, well, it’s a nice room, too. I like it as well. But, it turns out they actually have things called ‘Great Rooms,’ and this is one of them. And it’s not just a… I don’t know if it’s a great room or not, but I mean, technically, it is the ‘Great Room’, so, there you go.
Jacqui: Yeah, his jokes are definitely not… They’re, they’re so bad. They’re so bad!
Paul: (Laughs) Let me think about this for a second.
Jacqui: umm… They’re a little old school, if I have to be honest. But, he’s really funny, though.
Paul: My name is Paul Fanning. Or Paul. My name is Paul. A little bit about me: I’m a father of two, a husband, see if I can get all this out the right way, and I make my living as a computer programmer. Web Programmer.
Celia: My name is Celia Fanning, and I am Paul Fanning’s wife. We moved in this house about eight years ago. We’re trying to downsize. And we’re moving in to a really nice, little smaller house, in Simi Valley. And, we’re really excited about it.
William: My name is Wiliam Portales. Just another day at NorthStar, packing the house. Right now, we’re packing the kitchen. We’re almost done. This is the hard part, packing the kitchen.
Benjamin: My name is Benjamin Sandoval, and my role is being a helper, and packing up all this stuff as safe as I can. Today we’re just doing a packing day, which is to get it all ready for the move, So it will be nice and easy, so nobody will be getting stuck or running into people. Makes it a little easier for the helpers.
William: Yeah, if they want, we’ll do the packing, and next day, do the move.
Paul: So, day two, we’ll be in the house by the day’s end. The guys worked tirelessly moving everything. Boxes after boxes after boxes. There’s no way that we could have done that, Without these five, young, thoroughbred, race-horse movers, that just powered through it. They’re going stronger than ever man, it’s incredible.
Celia: We’re moving, because we want to downsize, The timing is right, our oldest daughter just graduated from high school, and we don’t have to stay within this district anymore, since my other daughter, the younger one, is going to a different high school. And it just seems like The right time to downsize and save on costs a little bit.
Jacqui: The new house has a really nice backyard, and I’m really excited about it. And I have my own room, and it’s like, ten times bigger than this room. Cause I have too many things to fit in this room, and, it’s not working out anymore as I get older.
Paul: By moving, One of the things we really want to accomplish, is to shrink our expenses, you know, bring our expenses down. Especially because we have a child in college now, too, and all that. And, to do this house, knowing that we’re moving, too, I mean, because we don’t see this as a retirement home. It’s just too big. So, knowing that we’re moving as well, we wanted to get something that was more move-in ready. And, we wanted a bigger backyard. Because the backyard now, if you noticed, is pretty small. So we wanted something that was a little bit more spacious, a little less cost, and was more updated. Without us having to spend a year, or six months, whatever it would be, and God knows how much money.
*
Yeah, it’s been a full three days, you know, 8am to whenever we wrap. But basically didn’t lift a finger. And, I think we would have just gotten in the way if we did, actually, because they were just like a well-oiled machine: very impressive, very grateful, and look at me, even so, I’m still droopy eyed, you know, I don’t have any reason to be, but they’re going stronger than ever, man, it’s incredible.
Celia: Everybody was very professional, and friendly, and mindful, which I really appreciated. Given how little time we had to basically pack a house, And move it, and unpack, and… Especially because we knew we had a short period of time, and we had to go back to work, and kind of go on with, you know, our lives. So, we still have a little bit of unpacking to do, details, and stuff like that, but you know, that’s going to take time to go through some other boxes. But, we’re very happy.
Truck: (Horn Honks)
Paul: Alright, I’m just gonna stop there. Are you going to put that part in?
Eric: Oh yeah, probably
Paul: Really? Seriously? You can’t put that in!
Celia: Then stop saying it!
Paul: Alright.
Michael came today to give us a max estimate and made me feel so comfortable about our upcoming move! He was on time, polite, patient, and gave some great packing tips. Overall, a great experience so far. Will update after our move.
The team is awesome! Service with a smile. They are easily to sea with and makes things easier. We’re happy to have to them to help us move our things. Fred, the leader of the team has good leadership skills directing his team in what and how things have to be done. Moving went smoothly and they finished on time. Would recommend both star moving to our friends. Kudos to Fred’s team. Cheers!
This review is for the in-home estimate that I had today with Mike. Northstar gave me an hour window that the estimate would take place. Mike called me to let me know he was on his way and he arrived on-time. He was friendly, did the estimate within 15 minutes, and was able to answer our questions. Mike said that he would be sending us the estimate in the next 24 hours. I will update my review once we review the estimate and decide if we will go with NorthStar Moving when we move next month.
Review for the first half of my move (pick up and transport to short-term storage)
My movers were Jason, Jose, and Noe. They contacted me about an hour prior to their arrival and contacted me upon arrival. All three movers were professional, respectful, and efficient. I can confidently say that they exceeded my expectations. Though I know that customers cannot request by name the people they want to pick up their furniture, if you could, these 3 are the ones to ask for. I hope that when I’m ready to have my furniture delivered in SoCal, that the specific movers will be just as great! Thanks guys!
When we needed to hire movers, we knew there were a lot of options out there. I asked friends for referrals and reached out to a handful of movers that I found on Yelp. I have to say that while North Star was one of the more expensive movers I called, they were also the most professional, thorough and responsive. Their office staff were pleasant and answered all of my questions quickly. I even had one of their project managers come out to do a free onsite estimate and I’m glad I did. This way there were no surprises and it made me feel better knowing what the maximum cost would be (thank you Alan Nudel). When it came time to move last Saturday, our team of 4 were great! They were on time, courteous and friendly. They braved triple digit temperatures, high humidity and smoke and ash from a local fire that broke out the day before and did it all with a smile. Our moving team took great care of our furniture and appliances and wrapped everything very well. The lead, Leeka, always kept in close contact with us and pointed out anything that might be a concern before they put it on the truck. They were very accommodating and respectful. Thank you for making our move less stressful and for taking such great care of us. I’m so happy I decided to hire North Star. I really believe that you get what you pay for!
Flawless move. We had tons of stuff to move and Edgar and the gang did it so fast. I had nothing to worry about as they simply took care of everything! You absolutely should use these dudes!!!