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Can’t recommend NorthStar enough! They did a fabulous job moving our 2 bedroom apartment to our new home. The pre-move communication was exceptional: Gloria and team called and emailed regularly to confirm specifications and arrival of the move. The crew meticulously wrapped each furniture item so as to maintain the cleanliness and prevent scratching. We had a few items that were quite heavy and the team of 3 handled them all. We had a few special requests regarding areas we wanted to move ourselves and they were conscientious to honor our requests. We received the recommendation to use NorthStar Moving Company for our move and I would gladly recommend NorthStar to anyone in need of a moving company with excellent service.
Packing Service
We had a great experience! Very professional and thorough. Friendly guys and clearly knew what they’re doing. Everything arrived safely. I recommend them. I would use them again.
The Northstar Team in Chatsworth was efficient and super friendly! Will definitely use again. They picked up large items and set them up quickly. Art was easy to work with too!
I had a good experience with Northstar with a local move several years ago, so I decided to hire Northstar again for my move across country from LA. My move started off rocky in LA, and ended with several issues, problems and challenges. After my move was completed I confronted the driver on several of these issues only to be left extremely frustrated and seeing that the conversation with the driver is not going anywhere.
Good news: I decided to call Northstar to bring up a lot of the issues that came up during my move and my conversation with the the driver. They listened and helped me work through all of the major issues I encountered during my move.
If I could give advise to anyone who encountered problems during their move: Call Northstar directly to let them know what happened and what’s going on. As long as it’s logical and makes sense, they’ll listen and try their best to help you out.
Good news: I decided to call Northstar to bring up a lot of the issues that came up during my move and my conversation with the the driver. They listened and helped me work through all of the major issues I encountered during my move.
If I could give advise to anyone who encountered problems during their move: Call Northstar directly to let them know what happened and what’s going on. As long as it’s logical and makes sense, they’ll listen and try their best to help you out.
Incredible company! You might have read my bad review of this company that I left 3 days ago because my package got lost and there was a misunderstanding in terms of the investigation. But, soon after, when WENDY contacted me and started her investigation, she found it within few hours! Remarkable! She put the image of the company at risk by calling all of the customers who had deliveries before mine to find out if they possibly had my package. And guess what, one of the customers did have my package!
As with any big move, there is always a risk of misplacement of a little box, no matter what company you hire. But, its good to remember our own mistakes at work and realize that those people delivering our things are just as human, meaning that they have the same capability to make mistakes.
So, rather than judging a company based on its mistakes, its better to judge it by HOW it resolves them. For it is easy to stay friendly and helpful when there are no issues, no mistakes. But, NorthStar moving is even MORE efficient, helpful and caring when mistakes do occur. I felt like my situation was truly their priority and now that i’ve had this “bad” turned good experience, I can say that I trust this company 100%! No matter what happens, they WILL resolve it.
As you can see, each bad review of this company has a response that exemplifies mistakes being in process of being fixed. That’s in no way fallacious. It’s rather a tiny glimpse into the true care that this company provides to all its costumers. After all, we never know the true story of one’s situation. I almost forgot to delete my bad review after things were quickly resolved, for instance!
But, I believe that incredible work should be recognized and rewarded. This moving company is the best and I recommend it to anyone!
Also, if she already does not, Wendy should be running this whole company. What a truly caring and intelligent person she is!
As with any big move, there is always a risk of misplacement of a little box, no matter what company you hire. But, its good to remember our own mistakes at work and realize that those people delivering our things are just as human, meaning that they have the same capability to make mistakes.
So, rather than judging a company based on its mistakes, its better to judge it by HOW it resolves them. For it is easy to stay friendly and helpful when there are no issues, no mistakes. But, NorthStar moving is even MORE efficient, helpful and caring when mistakes do occur. I felt like my situation was truly their priority and now that i’ve had this “bad” turned good experience, I can say that I trust this company 100%! No matter what happens, they WILL resolve it.
As you can see, each bad review of this company has a response that exemplifies mistakes being in process of being fixed. That’s in no way fallacious. It’s rather a tiny glimpse into the true care that this company provides to all its costumers. After all, we never know the true story of one’s situation. I almost forgot to delete my bad review after things were quickly resolved, for instance!
But, I believe that incredible work should be recognized and rewarded. This moving company is the best and I recommend it to anyone!
Also, if she already does not, Wendy should be running this whole company. What a truly caring and intelligent person she is!
Without a doubt, worth every last penny. Haitham, Carlos and Jason arrived within the promised window and immediately started working. Efficiency is expected and always appreciated, but their friendliness was more helpful than they could have imagined. Moving is emotional and having these guys present helped keep emotions in check and spirits high. I know their manager, Jason, was checking in behind the scenes ensuring everything moved smoothly, and move smoothly it did. Having never hired a professional moving company before, I was skeptical on quality and integrity, and I was blown. away. I hope I don’t need to move again, but if I did and to anyone else I know moving, I will absolutely recommend North Star. It is clear the company runs with integrity and customer service at their core and this resonates throughout the experience. Michelle who took my quote was incredible, Haitham Carlos and Jason were the most efficient movers I could have hoped for. It is clear this company is founded on great ethics and it is reflected in how and who they hire. If I could give 6 stars, I would.
The Eric and the team was awesome, attentive to detail, gave a quick honest estimate of the max amount that will be charged on the move. This was great so that we have a good expectation setup!
Another great aspect was how the team really stepped up in asking our needs, letting us know if we need anything more and so on. No damages and also they were super proactive about the charges, letting us know exactly how they don’t charge during the lunch time and also once the move was done, excluding the time of paperwork and etc.
Junior and his crew (Reynaldo and William) were terrific. They were conscious of time and worked swiftly while at the same time being careful with handling my stuff. Because of the sad experience I had with my previous move, I was so worried, but Junior turned an otherwise stressful situation into a pleasant experience. I will definitely hire them again on my next move and will recommend them to friends.
Adan, Anthony and Eric were excellent movers today! This my second time using NorthStar and each time they have been kind and taken great care of our stuff. They were all very careful and took time to package everything so it could be safely be moved, even taking apart bookshelves and helping us solve for tough situations with couches and narrow doorways. I would highly recommend using NorthStar movers for your next move. Expect a trustworthy and friendly group!
I am so pleased with North Star! I researched 7 different moving companies in my area and chose NS because they were most affordable. When they arrived they were friendly, professional and ready to get to work. They did not stop at all! Each of the 3 workers never stopping moving! They were incredible with packing our things and they reallllly wrapped up our breaksables and furniture which assured me. They also took good care of my many plants. Roger continually checked in with me about where I wanted my items to be placed in the new location and sought my approval before finishing anything. I am genuinely so pleased with this company and will absolutely refer them to others!