Now a days everyone is very quick to complain, but very few are willing to take some time off to make a positive remark about something good, much less to put in writing.
This is just a short note to inform you how happy I was with the excellent service of your company … I mean before the moving was done, during the day of the packaging and the move itself, and all the follow up service that you personally got involved in.
Moving from the West Coast to the West, especially in our case, a residential and a commercial move, all in one, was not an easy task. During the day of the move your employees made this
experience fun and were a great group to watch how they worked.
They were careful, they were cordial, they were constantly volunteering to help in whatever was necessary but above all, they were full of life. Your company clearly does a great job in selecting and training your employees. Mr. Yohai, the manager that was assigned to oversee our move, was special though. He knew how to manage the rest of the crew impeccable well. It was amazing to watch them work and their stimulating spirit was so contagious, that for the first time in my life, I was moving a whole house and my office included, with the sound of music in the background. If you ever need references about your company, please feel free to use this letter or myself as a reference to prove how economical and efficient your company was.
Please receive my gratitude and extend it to all the workers involved in my move. I think it’s important to recognize good work and motivate them to know that occasionally, clients do get out of their way to acknowledge something that is good. But in you case,
you were superb.
Sincerely,
Roberto Mann
Marketing Director
Recently I was in charge of consolidating the relocation of all of our various divisions across the country to our new corporate headquarters in Las Vegas. Along with the corporate moves, I also had the task of making the moving arrangements for all of the executives’ homes, including my own. I cannot tell you how happy I was that I chose NorthStar Moving to handle all of these moves. All of the members of your moving crews were extremely efficient professionals.
I was impressed by your organization’s ability to adapt to our ever changing schedule, our multitude of demands, and our varying moving needs at the two ends of the country simultaneously. At one point in the planning process, I considered breaking the moves in to various parts (Commercial, Residential, and by Region: California and Florida) hiring a different moving company for each part. However, in the final analysis I opted to use your company for the entire project. This choice was absolutely the correct one.
Not only were all of the moves handled with the utmost care, but my work in managing the process was drastically reduced by the fact that I now had a “partner in crime” to share my responsibilities. Your Commercial Division Project Manager, Ram Katalan, made my job that much easier. Ram effectively managed all aspects of all of the moves. He seemed to always be available to me to answer any of my questions and to make the multitude of arrangements for the plethora of last minute changes.
The bottom line is that what could have been a series of disasters, emerged as a fully coordinated move. I am afraid that I do not recall the names of all the movers, your office staff, or the rest of the team who made our moves into our new corporate headquarters a resounding success, but to everyone involved; Thank You for UStel, Inc.!
Cordially,
Ron City
Director of Marketing &
Manager of Special Operations
P.S. Please feel free to use me as a reference at any time.
Dear Ram,
One year ago, my family and I made the move from New York to Los Angeles. Thankfully, your crew here handled the move wonderfully. We had the opportunity to meet Eithan Aizenshtein, who not only took care of our job well, but was a pleasure to talk to.
Last week, to my surprise, I met Eithan again when he arrived as the foreman in charge of the move for my mother, Miriam Nussbaum. I am so grateful to him, not just for handling the move efficiently, but also for making a pleasant day out of what could have been a very tense, frustrating day for my mother. By showing his honest concern to her, he did us all a tremendous favor.
For my mother, who is living here alone, this means a great deal. Thank you again and may it be the start of a happy and sweet year for us all.
Debbie Striks
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