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I’ve moved a lot in my life and have certainly seen my share of moving companies. NorthStar is my favorite so far. They were so quick, easy and helpful. I’m not the easiest of customers since I wanted some stuff to go to east, some to stay on the west coast, and some to be wrapped very delicately. They even worked with me over the phone without me there with my stuff and went over the pieces. The delivery was just as easy as the pickup. The price was great too, nothing like I ever paid in New York City when I moved cross town.
They were great! Wouldn’t even think of calling another company in the future.
Long Distance Move
There are so many horror stories out there, so I was a bit nervous about sending my stuff across country. I did some research and decided to go with North Star. Ron Cohen came to my apartment to give me a quote and he worked with me over the proceeding couple of weeks to alter the price as I omitted and added various items. He was extremely helpful and always prompt in getting back to me. Everyone I worked with was great and my stuff arrived without a hitch.
I normally don’t post reviews online, but I HAD to for NorthStar after my move from California to Michigan.
From the very beginning these guys were helpful. An associate (Ron) came to my apartment to give me an estimate on the cost and we set everything up that very day. The night before my scheduled pick up, NorthStar called to confirm my time window along with the amount due that day – which I thought was great of them. My pick-up time window was 8-10am and I had a crew of 3 guys there at 8:00 on the dot. PERFECT. The guys were very nice and had everything securely boxed up within 1 1/2 hours.
The delivery experience was just as great. The driver called me 5 days before my drop-off day to make sure I had his number and reassured me I could call him with ANY questions and let me know he would update me on his whereabouts prior to the drop-off day. He kept his word. Two days before he called to give me my time window and the next day he called to remind me of the time. My delivery window 8-10am and he was there right at 8:00. He had everything unpacked within 1 1/2 hours – exact same as the pick-up.
Moving across country (and in general) is really, really stressful but this company took a HUGE weight off my shoulders. I felt 100% comfortable with leaving all of my personal belongings while they drove it across country and I would recommend them to ANYBODY.
PS: Don’t forget to mention that you found them on Yelp – they stick to their discount promise!
I was recommended by a friend to work with Gil. He was so professional and so honest. He always responded to my inquiries quickly and was such a great help! He was able to help me save a lot money becuse he gave me such great packing tips! I moved from LA to Texas and all of my belongings arrived safely and in a timely manner. I would HIGHLY recommend anyone who is moving to work with Gil. He is great and the movers were so professional, helpful and friendly. Everyone at Northstar has a positive and professional attitude. I would definitely use them again!
Excellent Job!
My move was on Sunday, Nov. 6, 2011. A steady rain was falling. The two guys and the truck arrived right on time, immediately assessed the move and got to work. They had a great attitude. They worked together perfectly and were friendly and professional. I absolutely give them 5 stars, “as good as it gets.” They took excellent care of my furniture and were happy to put things where I wanted them. They cleaned up after themselves and completed the move in a timely manner. I hope I don’t have to move again anytime soon, but I would definitely call Northstar if/when I do have to move again.
Gary
I’ve called several moving companies and considered many other shipping options but Northstar was the best for my cross country move (Los Angeles to Suburbs of Philly, PA). The customer service was most patient and sincere (John S.) was awesome and very reassuring even with my many questions and concerns.
The movers came on time as they promised and everything was very quick…they estimated the weight 800 lbs+ but was happy to see that it was much less and came out to what I had expected. The delivery was shockingly quick and came as the driver as promised-exactly on time! And 6 total days for a cross country move is amazing! Only thing that I wished was improved upon is handling boxes marked “fragile” with more care…other than that – everything was perfect.
Moving is a pain, trust me. But North star really helped us at every step. I moved from LA to Charlotte,NC. There were other movers who would move for cheaper price but North star was worth every penny infact more. It was Peaceful and simple. Customer support was great. The way Kat Alexander and Gil Ben Haroch helped us, it was pretty impressive. As this was my first move, I was tensed and nervous, but these two guys helped us so much. Thanks Guys, you rock.
Thanks for everything!
I used NorthStar moving when I was moving for Los Angeles to Austin. I needed a full service mover who would also provide storage until I find a place in Austin. I shortlisted a few moving companies that I found on the internet and requested them for a quote. I chose NorthStar because they agreed to come to my house and do a proper estimate and also because had great reviews on Yelp. Moving itself is a taxing activity and choosing a moving company isn’t a piece of cake either. If you just want to take my word then you can definitely entrust Northstar with the job of moving your belongings
The manager at Northstar came to my house for the estimation. He was on time and the estimate given was on the higher side. We set a date and time for the move. Two days prior to the moving date I had to reschedule and move the date ahead by a day. The people at Northstar were very accommodating and they obliged. On the day of the move the movers arrived on time. The movers handled all our furniture and boxes very professionally. The worked with care and in a timely manner. None of the items were damaged in the process. The day after this I received a call from Northstar with the final moving charge and this amount was about 300$ less than the estimate.
Once I reached Austin and a place, about 10 days after moving, I informed Northstar with the destination address. I was told the items would arrive in 5-7 days. However, they arrived in 4 days. A day prior to the arrival I was informed of the time of arrival. The items arrived on time. The moving assembled the furniture as required and it did not take them long. None of the items were damaged except for one my mountain bikes had a bent spoke, but I wouldn’t care too much about it.
Overall I am very happy with the way the move was handled and would highly recommend using them.
The manager at Northstar came to my house for the estimation. He was on time and the estimate given was on the higher side. We set a date and time for the move. Two days prior to the moving date I had to reschedule and move the date ahead by a day. The people at Northstar were very accommodating and they obliged. On the day of the move the movers arrived on time. The movers handled all our furniture and boxes very professionally. The worked with care and in a timely manner. None of the items were damaged in the process. The day after this I received a call from Northstar with the final moving charge and this amount was about 300$ less than the estimate.
Once I reached Austin and a place, about 10 days after moving, I informed Northstar with the destination address. I was told the items would arrive in 5-7 days. However, they arrived in 4 days. A day prior to the arrival I was informed of the time of arrival. The items arrived on time. The moving assembled the furniture as required and it did not take them long. None of the items were damaged except for one my mountain bikes had a bent spoke, but I wouldn’t care too much about it.
Overall I am very happy with the way the move was handled and would highly recommend using them.
NorthStar just completed a move for us and it was an excellent experience. My daughter was moving across the country to go to grad school, so she took an apartment full of furniture (sofa, bedroom set, desk, bookcases, dining room), plus over 40 boxes (kitchen stuff, books, cleaning supplies, food staples, appliances and framed artwork).
It was a substantial move and I approached it with more than a little anxiety. I did research on moving companies and found that the reported problems were frightening (damage, shipments held hostage, etc.). I put the move out to bid and found NorthStar was not the lowest but was very competitive and had by far the best reviews and recommendations, and as I worked with them, I saw that they earned their excellent reviews, from start to finish. Here’s our experience:
Estimated Cost: They gave me an estimate, based on the inventory I provided them, with easy to understand calculation of their pricing. Everything is based on weight, not the number of boxes or the amount of time it takes to load or unload, which was different from the local moves I’d done in the past. This meant that the cost was very reasonable, even for a 3,000 mile move. Samantha was our rep and she was very helpful in explaining everything, so no surprises.
Pick-Up: Erik, Melvin and two others (apologies for not getting the names) did an amazing job of wrapping furniture and loading everything and were extremely friendly and helpful. I was a careful packer but had them pack a lamp in their special boxes and was glad I did. I also purchased a dozen blankets in advance, which saved some money and they used all of them plus a few of theirs. The cost for their packing materials was less than I could get on my own. They did a careful inventory and then gave me an updated estimate.
Actual Cost: After the shipment was picked up, it was weighed, item by item, to get an actual cost. We ended up shipping significantly more than originally anticipated (not uncommon) our revised bid reflected that. Our final cost was actually less than the revised bid. Happy surprise.
Move Updates: We signed a contract based on an actual pick-up date and a window for delivery. I was nervous not knowing the actual delivery date, but Illyas, our dispatcher, provided ongoing updates and we were able to plan accordingly. We got preliminary schedule after the shipment was weighed, along the route, 24 hours in advance and 1 hour in advance. We were so grateful they got everything there within the delivery window, before my daughter started classes.
Delivery: The two people who delivered could not have been nicer. They placed furniture, assembling the bedroom set, attaching the mirror to the dresser, etc., and placed the TV and printer where they needed to go, which would have been hard for my daughter to do on her own. All boxes marked fragile were in perfect shape. Boxes not marked fragile were treated a little more roughly, but everything arrived in good shape and all boxes were intact.
Follow-Up: Both the day of delivery and after having a chance to unpack, NorthStar called to make sure everything was fine. We found a damaged lamp shade and they were great about compensating us for that (Ram was especially helpful). They have a form they emailed us and it was easy. Given the move (2,500 pounds over 3,000 miles), I was delighted that this was the only problem and they resolved it beautifully.
I wholeheartedly recommend NorthStar. It’s scary to move long distance and they made it as easy as possible.
I recommend that you check out the California PUC and Better Business Bureau for reports on movers. Here are those URL’s:
California PUC: https://delaps1.cpuc.ca.…
Better Business Bureau: http://bbb.org
It was a substantial move and I approached it with more than a little anxiety. I did research on moving companies and found that the reported problems were frightening (damage, shipments held hostage, etc.). I put the move out to bid and found NorthStar was not the lowest but was very competitive and had by far the best reviews and recommendations, and as I worked with them, I saw that they earned their excellent reviews, from start to finish. Here’s our experience:
Estimated Cost: They gave me an estimate, based on the inventory I provided them, with easy to understand calculation of their pricing. Everything is based on weight, not the number of boxes or the amount of time it takes to load or unload, which was different from the local moves I’d done in the past. This meant that the cost was very reasonable, even for a 3,000 mile move. Samantha was our rep and she was very helpful in explaining everything, so no surprises.
Pick-Up: Erik, Melvin and two others (apologies for not getting the names) did an amazing job of wrapping furniture and loading everything and were extremely friendly and helpful. I was a careful packer but had them pack a lamp in their special boxes and was glad I did. I also purchased a dozen blankets in advance, which saved some money and they used all of them plus a few of theirs. The cost for their packing materials was less than I could get on my own. They did a careful inventory and then gave me an updated estimate.
Actual Cost: After the shipment was picked up, it was weighed, item by item, to get an actual cost. We ended up shipping significantly more than originally anticipated (not uncommon) our revised bid reflected that. Our final cost was actually less than the revised bid. Happy surprise.
Move Updates: We signed a contract based on an actual pick-up date and a window for delivery. I was nervous not knowing the actual delivery date, but Illyas, our dispatcher, provided ongoing updates and we were able to plan accordingly. We got preliminary schedule after the shipment was weighed, along the route, 24 hours in advance and 1 hour in advance. We were so grateful they got everything there within the delivery window, before my daughter started classes.
Delivery: The two people who delivered could not have been nicer. They placed furniture, assembling the bedroom set, attaching the mirror to the dresser, etc., and placed the TV and printer where they needed to go, which would have been hard for my daughter to do on her own. All boxes marked fragile were in perfect shape. Boxes not marked fragile were treated a little more roughly, but everything arrived in good shape and all boxes were intact.
Follow-Up: Both the day of delivery and after having a chance to unpack, NorthStar called to make sure everything was fine. We found a damaged lamp shade and they were great about compensating us for that (Ram was especially helpful). They have a form they emailed us and it was easy. Given the move (2,500 pounds over 3,000 miles), I was delighted that this was the only problem and they resolved it beautifully.
I wholeheartedly recommend NorthStar. It’s scary to move long distance and they made it as easy as possible.
I recommend that you check out the California PUC and Better Business Bureau for reports on movers. Here are those URL’s:
California PUC: https://delaps1.cpuc.ca.…
Better Business Bureau: http://bbb.org