Fantastic moving company! Yes, moving is tricky. Yes, it’s possible it won’t go perfectly. In my case, all of the staff was very pleasant and professional, however there were a few bumps along the way with my stuff. Regardless, a company shows it’s true self with how, in the end, it handles unfortunate outcomes that happen to the small percentage. NorthStar has the best customer service I’ve ever experienced, bar none. So keep in mind, if you’re worried about something happening, NorthStar will do their best to right any wrongs, and with a smile.

I have had some negative experiences with other movers in the past, so I was nervous about dealing with movers again for a big cross country move. Dealing with NorthStar, however, was easy and pleasant from the very first phone call. Their estimator, Ron, was punctual, professional, and we were able to work out an estimate that I felt very comfortable with. He also broke down every fee very clearly, so I knew what I’d be paying for. Every time I contacted him with updates on the move, he replied promptly and courteously. The movers themselves were also very punctual, polite and quick. At destination, they were equally punctual (early, actually), polite, and quick when it came to unloading my stuff. They told me beforehand what my balance would be and at the end there were no surprises in the form of hidden fees or anything like that. Moving is stressful no matter what, but with NorthStar you can at least relax a little knowing your belongings are in good hands. I highly recommend them!

I am so glad that we selected North Star as our movers for our cross-country relocation. For the Yelper below who thinks that a move isn’t stressful- try an Orange County to Chicago move in the middle of dead-ass winter immediately following the holidays and having little time to prep because you work 50 hours a week. Our relocation is not one of the most stressful events we have endured, but North Star pulled through in making a crazy move a lot less stressful. We did extensive research prior to selecting our movers, as there are a lot of liabilities and assets involved, and tedious logistics to work out. We have no regrets, as everything was amazing from start to finish. Our rep, Alice, provided prompt and thorough follow-through at each stage of the move. The local team of 6 movers arrived to pick up their belongings, and I was very pleased with the service they provided. They were friendly, courteous, and FAST. We had pre-packed many of our belongings ourselves with the exception of my boyfriend’s fragile (i.e. expensive) flat-screen TV and they took great care in packing it well and packing it quickly. The driver who transported our belongings from CA to IL was Sean White, who is truly a godsend. He called to provide me with his cell phone number upon leaving CA and remained in contact throughout his trip to keep me updated on his progress. He endured many a shitty blizzard to get here, and when he arrived, he and his partner unpacked and hauled a lot of heavy things up three winding flights of stairs very quickly. Our belongings arrived without any damage within the time window that was promised. I am happy to refer any friend of mine to North Star, whether it be for a local CA move (they are based in Chatsworth) or a crazy cross-country move.

I moved recently from San Jose, CA  to Dallas,TX. I am really happy with the service I got , from the quote estimation( Thanks to Jimmy Cardenas), pick up to the delivery. I was amazed with the guys that did the pick up . They packed all our furniture carefully, the guys were really nice. you can see they  know what they are doing. Special thanks to Numar or Nimar (I hope I wrote his name correctly) and his 2 guys. It took them 3 hours to pack our 1 bedroom apartment because they had to pack all the furniture, 2 TVs, etc in blankets and wrap sheets.Great Job. 

The delivery took only one hour. Amazing. Everything arrived in the same piece as we had it. It took exactly one week to get our stuff. We sent the truck on Wed and the delivery was on next Tue. 

I strongly recommend this company. I feel kind  of  lucky that I picked this company , reading all terrible reviews for other companies.  Now I am thinking after I saw how the guys work , I should have asked them to pack all my small stuff as well like dishes , glasses, clothes etc. instead packing them myself. 

Cheers

This is my 4th move with NorthStar and they deserve 5 stars for every move! Gadi is amazing! He took care of us like it was his own move. He is very easy to work with, informative and accommodating. Moving quotes are quick and accurate. The moving crews were always on time, efficient and careful Plus, they were hard working and personable. All in all, NorthStar made the packing and moving experience painless. I would highly recommend NorthStar Moving, they are the best!

I would recommend NorthStar to my own parents. That’s how great they were with a $3,100 one bedroom apartment move across the country. Our stuff traveled more than 2,700 miles and not one item was broken, severely damaged, or lost. Amazing! My NorthStar experience first began with a phone call with Ted. I had some basic questions and he was friendly and helpful. A few days later, Ilan D. came to our apartment with his laptop handy and made a quick assessment/inventory list of our belongings. He was calm, friendly, helpful and not pushy at all. Ilan seemed like a nice typical dad (in his early forties?) We had other companies also come out to do an in-house estimate, which I highly recommend. The guy from a company that contracts with North American was a bit annoying and pushy, so we are glad we went with NorthStar instead. Ilan immediately emailed us a flat rate/not-to-exceed estimate which we accepted and signed a few days later. We painstakingly packed and labeled our items (everything except furniture) ourselves. I had my own secret labeling system. NorthStar sent three, young, nice, respectful, and thin men to us for the pick up. The guys were surprisingly strong and were extremely careful about disassembling our furniture. They took our heavy boxes and furniture down our treacherous stairs to their truck without incident. One kindly asked us if he could play music from his phone, which we all appreciated. It helped break the silence. We had cold bottled water, juices, and some energy/cereal bars for them. They took our belongings to their storage facility in Chatsworth since we didn’t know the exact address of our new place yet. Finally, when we picked a new place I called NorthStar to give them the address. He recommended I email the info to their general email address. Unfortunately, the email was never read or the guy never entered it into their system. When I called a couple days later, they had no idea we were ready for pickup. But the second guy, Adam D., worked really hard to get the delivery going. 9th – Called NorthStar and emailed them that we were ready for delivery 13th – Called NorthStar for a delivery update and they had no idea we were ready for delivery 13th – Adam D. emailed me back and said our belongings would be delivered sometime between the 13th & 25th (13 day window) 27th – Actual delivery day. 18 days after I initially called. 14 days after my second call. Pretty good considering our building only allows moving in/out M-F during business hours. Delivery was fine. It was three young (Russian?) guys who worked fast. I feel like the delivery guys had an easier time because they don’t have to be as careful putting together the furniture as the guys who take it apart. The guys who take it apart upon pick up have to spend a lot of time wrapping the furniture pieces and not lose little screws and bolts. Our total move cost was approximately $3,100. It was approximately $400 over the original estimate because we used a few extra weeks of storage beyond the first free month ($130+), elevator at the destination ($50 ish), two “long carry” charges ($150 ish), and an additional 3% charge for using a credit card to pay. Tips for moving: Have several companies do an in-house estimate. Buy moving insurance. http://Moveinsure.com was easy. Glad nothing happened to our stuff, but if it had caught on fire we would’ve been okay. Devastated, but okay. Finish your packing before the movers arrive. They told me that we would be surprised by how many people aren’t finished packing their stuff when they arrive to take it away. It took me much longer than I thought. If you’re doing a self pack like we did, make your own labeling system and keep a list of all the boxes and their contents handy upon pick up and delivery. Check off boxes/furniture items as they arrive at your new place. That way when the delivery guys are done, you can say, “Thanks, we have all our stuff” fairly quickly. Have cold water bottles, gatorade, packaged snacks, etc. ready for the movers. It doesn’t cost much and they usually appreciate the gesture. Tip. I don’t know how much the moving guys get paid, but a tip is usually appreciated by the guys. Actually, no matter how much they get paid they are working really hard to move your lazy ass’ heavy ass belongings. Call the company several times leading up to the pick up date. Confirm that they are coming. Call and email NorthStar several times about the delivery and get updates from them. I called to notify them that we were ready for delivery, but the guy who answered did not actually enter it into their computer system. Several days later, I called and they had no idea I was ready for delivery. Don’t hesitate to call them! Review your moving company on yelp, google, transportreviews, etc. 🙂

NorthStar was referred to me by a friend. I moved up to San Jose this week from LA. Ilan was our estimator and he was on time and thorough. Even after bothering him numerous times about re-vising my estimate, he would gladly and promptly take care of the revision. The movers were very professional. I am really happy with the price and service.

Definitely a great company to work with for a commonly stressful task. Alice, Ilan, Adam, Sam and Wendy were all great customer service providers, and the movers at my origin in California were fast and professional. They wrapped everything up very tightly, and you could tell that they were experienced. Things were not quite as smooth on delivery, including one lost item, but the staff worked to quickly compensate me above and beyond what was required. I used a Yelp deal as well and found the cost for an out-of-state move to be significantly less than other competitors. They also ship every day and could provide me with an exact pick-up day, which is also rare.