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We had a good experience with NorthStar. It started with the load-day. Our team leader, Jason, and his crew worked hard and were extremely professional. They packed everything super nicely and handled all our valuables with extreme care. It was as if they were packing their own stuff. They even worked through lunch to get our things loaded so we could be on our way (as we were driving south).
For the delivery, they gave us a window of 1-7 days. We called a couple days afterwards and requested to possibly get it delivered as soon as possible. They were able to accommodate our request and we were very pleased. Cesar, the dispatcher was understanding of our situation and made every effort to deliver early.
The delivery itself was a little challenging. They brought the wrong truck so our stuff was not there. We waited about 2 hours for our truck with our stuff on it. John and his crew worked hard to unload our stuff quickly though. They did it in about 2.5 hours which was great.
Moving Tip – One thing to note when they move boxes or furniture, there is no upside down or right side up – they just move it like a plain box. Therefore, things such as our file cabinet – which we had left our files in were moved around upside down so everything was jumbled. I recommend removing items from things such as dressers, file cabinets, etc. prior to moving.
We also had one piece of furniture missing. Customer service has indicated they are looking into it and will contact me within 24-48 hours. Hopefully they find it. I will update again.
UPDATE – they found our missing furniture and are delivering it to us. Again, customer service at NorthStar is great. Cesar, the dispatcher, called me and arranged for the drop-off of the piece. Will definitely use NorthStar again.
Long Distance Move
Still a 5! After keeping my things in storage for 6 weeks I was finally able to schedule the move from CA to AZ. Adam gave me a window of time since it’s an out of state move. Only took 4days to that time frame for them to call and give me the date. Ivan was in charge, they arrived right on time and did an awesome job! Miguel was a crazy man, lol! Huge muscles. I’ve never seen anyone lift and carry like he did. The entire team were fun, considerate and very careful. Thanks guys
I am in the process of completing a move from Los Angeles to Seattle. This is the first time that I have ever moved across state lines with more than a couple of boxes to my name, so you can imagine the astronomical levels of stress that I might experience when all of my CRAP (of which I have way too much) packed up into just over 80 boxes and crates. All of which were down a narrow, steep driveway and then up about 12 steps off of a teeny postage stamp of a front porch.
However, NorthStar has made this process easy and as stress-free as possible. When I first contacted them, they were happy to send out an on-site estimator to have a look around. Gil typed away busily at an estimate, entering my furniture and estimating boxes, and then sat down with me to review the whole estimate. He then set about finding a move date that would save me the most money, since (apparently) there is a moving “season” and I was planning my move in the middle of it (summer, guys!).
After the estimate and the date was set up, I received an email copy of the whole thing, and easy email contact with the company as things changed and evolved (hey, I need wardrobe boxes…hey, I sold my couch, etc.).
The day before the Big Day, I received a phone call confirming my move, and they stepped through some details with me over the phone.
When they got to my house, the foreman (who was AWESOME) went through all the paperwork with me, and kept me informed at every step of the process, asking questions about how to package items, etc. They were very transparent, no secrets, and no messing around.
The three guys worked quickly, efficiently, carefully, and CHEERFULLY, and it was clear that they’ve done this before. No bitching, no throwing stuff around, just efficient beehive-like awesomeness.
I will update this review when they unpack my stuff in Seattle, but I can’t imagine that its going to change that much. I would recommend (and already have!) these guys to anyone, especially those of us who have logistically complicated or technically impossible moves.
However, NorthStar has made this process easy and as stress-free as possible. When I first contacted them, they were happy to send out an on-site estimator to have a look around. Gil typed away busily at an estimate, entering my furniture and estimating boxes, and then sat down with me to review the whole estimate. He then set about finding a move date that would save me the most money, since (apparently) there is a moving “season” and I was planning my move in the middle of it (summer, guys!).
After the estimate and the date was set up, I received an email copy of the whole thing, and easy email contact with the company as things changed and evolved (hey, I need wardrobe boxes…hey, I sold my couch, etc.).
The day before the Big Day, I received a phone call confirming my move, and they stepped through some details with me over the phone.
When they got to my house, the foreman (who was AWESOME) went through all the paperwork with me, and kept me informed at every step of the process, asking questions about how to package items, etc. They were very transparent, no secrets, and no messing around.
The three guys worked quickly, efficiently, carefully, and CHEERFULLY, and it was clear that they’ve done this before. No bitching, no throwing stuff around, just efficient beehive-like awesomeness.
I will update this review when they unpack my stuff in Seattle, but I can’t imagine that its going to change that much. I would recommend (and already have!) these guys to anyone, especially those of us who have logistically complicated or technically impossible moves.
These guys are great! Great price, service, and attitude. They helped me move twice across states and both experiences were wonderful and professional. Will definitely use them again myself and recommend to all my friends. Five star service!
Thank you, Northstar! Wife and I moved to CO from the Bay Area. Found Northstar on Yelp, and from the minute I met their estimator, I knew these were the guys for the job.
When they came to our house for the move their foreman Carlos was very helpful, and best of all, he responded to everything we asked with, “Not to worry, we got this.”
And they did…packed everything incredibly well, our place was as clean as when they got there, and NOTHING damaged on the other end! And the move IN crew was just as helpful and courteous as the move OUT guys.
Great relief, and worth every star…these guys take care of your stuff like it is their own!
It was the first time I’ve hired movers to help me with an out of state move and I was a little apprehensive. Northstar did a fantastic job packing and ensuring all my things would be delivered safely. They were easy to contact and receive status updates whenever I needed. I would definitely go with them again! Superb customer service.
wanted to thank Jaivo Gomez and his crew,who picked up our stuff in california,the whole crew was wonderful,also Alan Nudel who came a few weeks ago to see what we were moving and helped us feel confident that everything was in good hands.i’ve lived in the same apartment for 21 years and this is quite an emotional experience so many thanks to northstar for making the first part of our move go smoothly.i will leave an update at the end of our move ,but i feel extremely confident so far.good job.
Northstar movers are very professional. I would hire them again next time. Price is reasonable, and they moved my stuff very carefully. Joseph and his crew are great movers, they are energetic, careful and pleasant. Please give them a raise 🙂
Cheap and professional. Aren’t those the only two things that you are looking for in a moving company. People that are professional and are willing to do it at a reasonable price. I will use them again if move.
I have used several different moving companies over the past couple years to move across country and was extremely impressed with the service North Star provided. I moved from San Francisco to Ohio and had all my belongings delivered within 7 days. The quote was much lower then any of the larger companies so I was apprehensive but they exceeded my expectations. From the moment they arrived to pick-up my belongings to delivery the communication and customer service I received was in a class of its own! I would definitely use North Star for my next move!