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I had a wonderful experience with NorthStar. The level of customer service and professionalism was great. The 3 men who packed my belongings came on time, they were efficient, hardworking, and pleasant. Although 3 boxes were accidentally left NorthStar took care of it immediately. I actually have to take the blame, since I performed a final walk through after they were done and forgot to look inside one of my closets. When I noticed boxes were left I immediately called the company and spoke with Juan. Juan was amazing. I expressed to Juan that I was worried that my belongings would get lost since they were not with the original shipment. He was extremely understanding and promised to personally make sure my boxes would be included with my other belongings. He even promised to stay at work until my shipment arrived. He found someone to pick up my boxes right away. He called me when my boxes arrived and called when my other shipment arrived at the warehouse. He personally placed my boxes with the other items and took a picture of it for me. I was extremely appreciative of his level of service. Juan truly went over and beyond.
My shipment arrived within the stated window. The movers who delivered my belongings were also friendly and professional. However, one of my lamps was accidentally broken. I called NorthStar to inform them and to begin the claim process. I left a message with someone and I was immediately sent claim forms. It was during the holidays so I didn’t have much time to fill out the forms. However, a representative from NorthStar- Monica, called me to inquire about the claim and damage. She handled everything for me over the phone. I sent pictures of the damage, signed a form, and received a check the following week. I was so impressed at how proactive they were to address the problem. Mistakes happen. But the level of customer service I received from NorthStar doesn’t happen every day. They are truly a company that values their customers and strives to provide excellent service.
Thank you NorthStar!
Long Distance Move
I can’t say enough good things about NorthStar Moving Company. I am currently in the process of relocating from San Jose to Denver and I needed to find a reliable company to move my two bedroom condo and storage unit from San Jose to Denver.
After calling and receiving several quotes, I felt the most comfortable with NorthStar. I worked with Michael Pomeroy and several of the dispatchers out of their LA HQ and everyone was friendly, professional and I decided I would use NorthStar for this move. I wouldn’t say that NorthStar was the cheapest option, but I felt they were reasonable and they gave me the piece of mind that they would do the best job and that is always worth a little extra to me.
As anyone that has gone through a relocation out of state knows, this is one of the most stressful things anyone deals with and yesterday was the day the NorthStar team was coming to do the move. I was very stressed the night before and the morning of the move, hoping everything would go smoothly.
As promised, I received a call approximately 30 minutes before the team was to arrive and they were on time (inside of the window I was quoted). They sent a team of four incredibly polite and hard working guys. I have to give a huge thank you to Robert Barragan (the team leader), he was exceptional. I live in a building with a strict HOA and I explained the rules that they have for movers. Robert listened, explained to his team how they needed to work and I didn’t have one complaint (which is saying a lot because people in my building complain about everything). Robert took the time to inventory all of my items and I can’t stress enough how great he was to work with. He runs the LA team and if you have a chance to work with him and these guys you will not be disappointed. They worked so hard, and they took extra special time and care to make sure everything was wrapped up perfectly.
They finally loaded everything on the truck and now I will wait to receive a call to get a better idea of when the truck will arrive in Denver. If the team that unloads is half as good as Robert’s team, I will be very happy.
Moving is one of the most stressful things you will do in life, to alleviate some of that stress, I recommend hiring NorthStar Moving Company.
I will add to this review after I receive everything in Denver.
After calling and receiving several quotes, I felt the most comfortable with NorthStar. I worked with Michael Pomeroy and several of the dispatchers out of their LA HQ and everyone was friendly, professional and I decided I would use NorthStar for this move. I wouldn’t say that NorthStar was the cheapest option, but I felt they were reasonable and they gave me the piece of mind that they would do the best job and that is always worth a little extra to me.
As anyone that has gone through a relocation out of state knows, this is one of the most stressful things anyone deals with and yesterday was the day the NorthStar team was coming to do the move. I was very stressed the night before and the morning of the move, hoping everything would go smoothly.
As promised, I received a call approximately 30 minutes before the team was to arrive and they were on time (inside of the window I was quoted). They sent a team of four incredibly polite and hard working guys. I have to give a huge thank you to Robert Barragan (the team leader), he was exceptional. I live in a building with a strict HOA and I explained the rules that they have for movers. Robert listened, explained to his team how they needed to work and I didn’t have one complaint (which is saying a lot because people in my building complain about everything). Robert took the time to inventory all of my items and I can’t stress enough how great he was to work with. He runs the LA team and if you have a chance to work with him and these guys you will not be disappointed. They worked so hard, and they took extra special time and care to make sure everything was wrapped up perfectly.
They finally loaded everything on the truck and now I will wait to receive a call to get a better idea of when the truck will arrive in Denver. If the team that unloads is half as good as Robert’s team, I will be very happy.
Moving is one of the most stressful things you will do in life, to alleviate some of that stress, I recommend hiring NorthStar Moving Company.
I will add to this review after I receive everything in Denver.
John and his team did a great job for our move from the Bay Area to Las Vegas. They were extremely thorough and careful in packing all our items in plastic wrap, blankets, and boxes. In addition, the central office and our estimator Michael were extremely responsive and flexible. Not to mention, our move came out to be extremely cheap with all the promotions NorthStar gives through its initial estimate coupon and Yelp. I can’t believe we even considered going through a self-pack company. In the end, we probably spent the same amount of money as we would have using a self-pack company but saved a lot of time and stress with having actual movers do everything for us. Thank you NorthStar for the great price and service and for taking the stress out of our move.
Had my stuff in storage for nearly 8 weeks. Went from LA to NY Nd everything was smooth sailing! Nothing damaged or broken. Fairly fast packing and unpacking… Couldnt really fault it and the prices were really good!
David L., German, Rick, and Eduardo were incredibly nice, professional, efficient, and super careful! They arrived right on time, moved very quickly through the apartment, and were extremely detail oriented and helpful throughout – we highly recommend them all!!
Matt & Jennifer Shapo
Los Angeles, CA
Matt & Jennifer Shapo
Los Angeles, CA
Highly recommend these guys!! We received quotes from three major companies for our move from Los Angeles to Indiana. We chose NorthStar because they were honest and didn’t try to over sell themselves. They gave us a realistic time frame for all of the packing and the time required for shipping. For example, one of the moving companies we consulted said they could have our entire condo packed in four hours. Northstar said that packing would take 7-8 hours and indeed they were right! After our initial meeting with Ilan, we were ready for pick them even if their quote was higher (it ended up costing the same as Mayflower and North American Vans).
Our foreman was David L. and he had two helpers. As soon as they walked in, my husband and I were impressed by the professionalism and hard work. They made our move easier than we thought it would be. I will definitely be recommending them to my friends and family.
Our foreman was David L. and he had two helpers. As soon as they walked in, my husband and I were impressed by the professionalism and hard work. They made our move easier than we thought it would be. I will definitely be recommending them to my friends and family.
These guys are awesome!!! I will definitely have them move my stuff again next time. Easy and breezy, very polite!!
NorthStar made ME look smart in front of my new employers.
In 30 years, this is my 10th time using professional movers. I got three onsite quotes, and NorthStar and the highest bidder’s quotes were $467 difference. I asked both if they would come reassess after I packed my own stuff leaving the big stuff for them to do.
The top bidder said that was not common practice, that they could reassess after the guys get it into truck.
For NorthStar, a man named Alan showed back up the next morning. After he reassessed, he determined I had cut lots of material goods costs and the dollar figure decreased a lot.
While it didn’t lower below the low ball quote, it was enough to be thankful and impressed.
My company needed documents from NorthStar to have a check in my hand the next day, so they could pay this move for me.
A woman named from NorthStar, Stefy assured me it would be done, and in no time, another woman, Joanna had emailed the necessary invoice and W-9.
Now, about the move…
Immediately, the kindest, cleanest, happy crew ever. After 8 hours, I was sweaty, hungry and not done packing my stuff.
I had some work calls come in while we were packing and a couple other distractions, and while the crew was also tired from moving my heavy Ethan Allen stuff with care, I was now holding them up.
Instead of making me feel bad about it, the crew leader and his team jumped in to help.
Beyond the call of duty. My faith has been restored in the moving industry. Up til now, it’s always been below expectation.
Long review…and I could keep typing.
Amazingly great! Thank u NorthStar!!
Moving is a stressful process, no matter how far, but moving from northern California to Virginia had my stomach tied in knots! After researching local companies I called NorthStar Moving. Speaking with Ana and Jessica put my mind and stomach at ease. Any time I called they were patient, friendly, and calm, not to mention competent and knowledgable. I was given all costs and requirements upfront, over the phone and in an email.
I was in the midst of travel contract work and had to drive some of my belongings from my temporary apartment to my storage unit in order to meet the NorthStar truck. I was given a window of 8:00-10:00 am on a Wednesday back in April. Jason and his crew arrived at the facility at 8:05, and I ended up being a little late! Jason’s crew was great handled my items carefully! I felt much better and secure that my things were safe in their Hayward storage facility until I let them know when I was available to receive them on the other end in Virginia.
Once I was able to receive my items in May I called NorthStar headquarters office. Adam did a wonderful job of getting the process going for my delivery. I was given a delivery window, but unfortunately the truck making multiple deliveries across the country could not arrive until the day after the window I was given. Dispatch at NorthStar was very apologetic and discounted $50 from my remaining cost. Everything arrived in good condition, and I could breathe a sigh of relief.
NorthStar was a great choice for me, and I would recommend them to anyone!
I was in the midst of travel contract work and had to drive some of my belongings from my temporary apartment to my storage unit in order to meet the NorthStar truck. I was given a window of 8:00-10:00 am on a Wednesday back in April. Jason and his crew arrived at the facility at 8:05, and I ended up being a little late! Jason’s crew was great handled my items carefully! I felt much better and secure that my things were safe in their Hayward storage facility until I let them know when I was available to receive them on the other end in Virginia.
Once I was able to receive my items in May I called NorthStar headquarters office. Adam did a wonderful job of getting the process going for my delivery. I was given a delivery window, but unfortunately the truck making multiple deliveries across the country could not arrive until the day after the window I was given. Dispatch at NorthStar was very apologetic and discounted $50 from my remaining cost. Everything arrived in good condition, and I could breathe a sigh of relief.
NorthStar was a great choice for me, and I would recommend them to anyone!
These guys stayed late into the evening to make sure we were completely packed up for our move to Austin, Texas. They did a great job, especially the crew we had on moving day. We had our doubts that they would finish on time but they did. They moved a lot of stuff for us no questions asked. Hopefully we get a crew as hard working and courteous on the Austin side of our move. Really impressed with how hard these guys work. So far so good with Northstar. Highly recommended.