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I have used Northstar Movers 2x for a long distance move from SoCal to Minneapolis. Both times, they did a phenomenal job from start to finish. They send someone to your home to assess the move and provide a quote. On the day of the move, they were prompt, courteous, efficient and friendly.
For the cross country move, they call to alert you when your belongings are leaving the state, and provide great communication along the way so you know when to expect delivery. All in all I had a great experience with Northstar Movers and would definitely use them again. Highly recommended!
Long Distance Move
Moving sucks, but Northstar made it as fantastic of an experience as it could be. We moved from San Francisco to NYC and from the beginning Northstar was
friendly, communicative, prompt, considerate of our things and all in all amazing. We moved 5100 lbs of stuff, a lot of it easy to scratch, break and destroy Ikea
furniture. Not one thing arrived broken or even blemished. Seriously! Further, EVERYTHING came. We had tons of individual, non-boxed items that I thought for
sure would get lost. Nope. Every single thing, from guitars to individual ski poles arrived. Also, both the guys who picked up our stuff and the guys who dropped
our stuff off were awesome. Hard workers, fast and considerate.
Northstar even work with our travel schedule to ensure that our items would be delivered after we arrived from a lengthy road trip. Although the delivery window
they quoted was long (we were thinking it would arrive late Feb), it showed up Feb 12, ten days before we thought it would.
Last summer my parents made the move from NYC to San Francisco and used North American Van Lines. HORRIBLE. Never communicated with them, took a
month to get the stuff, destroyed expensive furniture and the guys who did the delivery were jerks.
Needless to say, we were nervous for this move after their experience, but I could not recommend NorthStar more.
I am really impressed with Northstar and their professionalism! Gil came to my home and gave me a quote (reasonable and professional) and Gil always answered my never ending emails quickly. The 3 movers -Mark, Hector and Andres were AMAZING! they were on time, saved me a HUGE headache of packing (moving is already stressful enough). They were really wonderful. I would highly recommend this team of professionals for any move! Thank you.
After reading my review, a general manager called and asked how she could remedy my minor disappointments. My opinion of this company went from high to “through the roof.” I recommend this moving company very highly.
I’ve used Northstar twice – once for a local move in Los Angeles, and then to move from LA to Austin, TX. They were awesome both times. The reviews here are so glowing that I dug around online, trying to see if they were paying for good reviews or something, but they really are just that great!
My local move was quick and easy. They had my stuff on the truck in less than an hour, and unloaded it almost as quickly. My cross-country move took longer, because they have to wrap everything in plastic. The movers warned me about things that might not make it (like a very wobbly bookshelf), but they packed everything so well that nothing broke!
The really long delivery window is the biggest pain about moving cross-country, but Northstar’s wasn’t too bad. Mine was 10 days long, they kept me very well updated, and my stuff made it in 7 days. I would definitely recommend these guys for your next move!
My local move was quick and easy. They had my stuff on the truck in less than an hour, and unloaded it almost as quickly. My cross-country move took longer, because they have to wrap everything in plastic. The movers warned me about things that might not make it (like a very wobbly bookshelf), but they packed everything so well that nothing broke!
The really long delivery window is the biggest pain about moving cross-country, but Northstar’s wasn’t too bad. Mine was 10 days long, they kept me very well updated, and my stuff made it in 7 days. I would definitely recommend these guys for your next move!
NorthStar Moving Company made our recent move to Dallas, TX a stress-free process! From the initial consultation with Alan, who walked us through every detail of the move and was always happy to change our estimate if needed, to the arrival of our goods 10 days later and the wonderful help Jessie and his crew provided, I cannot recommend NorthStar Moving Company enough.
There was no bait and switch with these guys – the final amount was the amount quoted and all of my goods came in the same condition as we had left them. Highly recommended for both short and long-distance moves! Thanks Alan and Jessie for all of your help!
I had a wonderful experience with NorthStar. The level of customer service and professionalism was great. The 3 men who packed my belongings came on time, they were efficient, hardworking, and pleasant. Although 3 boxes were accidentally left NorthStar took care of it immediately. I actually have to take the blame, since I performed a final walk through after they were done and forgot to look inside one of my closets. When I noticed boxes were left I immediately called the company and spoke with Juan. Juan was amazing. I expressed to Juan that I was worried that my belongings would get lost since they were not with the original shipment. He was extremely understanding and promised to personally make sure my boxes would be included with my other belongings. He even promised to stay at work until my shipment arrived. He found someone to pick up my boxes right away. He called me when my boxes arrived and called when my other shipment arrived at the warehouse. He personally placed my boxes with the other items and took a picture of it for me. I was extremely appreciative of his level of service. Juan truly went over and beyond.
My shipment arrived within the stated window. The movers who delivered my belongings were also friendly and professional. However, one of my lamps was accidentally broken. I called NorthStar to inform them and to begin the claim process. I left a message with someone and I was immediately sent claim forms. It was during the holidays so I didn’t have much time to fill out the forms. However, a representative from NorthStar- Monica, called me to inquire about the claim and damage. She handled everything for me over the phone. I sent pictures of the damage, signed a form, and received a check the following week. I was so impressed at how proactive they were to address the problem. Mistakes happen. But the level of customer service I received from NorthStar doesn’t happen every day. They are truly a company that values their customers and strives to provide excellent service.
Thank you NorthStar!
My shipment arrived within the stated window. The movers who delivered my belongings were also friendly and professional. However, one of my lamps was accidentally broken. I called NorthStar to inform them and to begin the claim process. I left a message with someone and I was immediately sent claim forms. It was during the holidays so I didn’t have much time to fill out the forms. However, a representative from NorthStar- Monica, called me to inquire about the claim and damage. She handled everything for me over the phone. I sent pictures of the damage, signed a form, and received a check the following week. I was so impressed at how proactive they were to address the problem. Mistakes happen. But the level of customer service I received from NorthStar doesn’t happen every day. They are truly a company that values their customers and strives to provide excellent service.
Thank you NorthStar!
I can’t say enough good things about NorthStar Moving Company. I am currently in the process of relocating from San Jose to Denver and I needed to find a reliable company to move my two bedroom condo and storage unit from San Jose to Denver.
After calling and receiving several quotes, I felt the most comfortable with NorthStar. I worked with Michael Pomeroy and several of the dispatchers out of their LA HQ and everyone was friendly, professional and I decided I would use NorthStar for this move. I wouldn’t say that NorthStar was the cheapest option, but I felt they were reasonable and they gave me the piece of mind that they would do the best job and that is always worth a little extra to me.
As anyone that has gone through a relocation out of state knows, this is one of the most stressful things anyone deals with and yesterday was the day the NorthStar team was coming to do the move. I was very stressed the night before and the morning of the move, hoping everything would go smoothly.
As promised, I received a call approximately 30 minutes before the team was to arrive and they were on time (inside of the window I was quoted). They sent a team of four incredibly polite and hard working guys. I have to give a huge thank you to Robert Barragan (the team leader), he was exceptional. I live in a building with a strict HOA and I explained the rules that they have for movers. Robert listened, explained to his team how they needed to work and I didn’t have one complaint (which is saying a lot because people in my building complain about everything). Robert took the time to inventory all of my items and I can’t stress enough how great he was to work with. He runs the LA team and if you have a chance to work with him and these guys you will not be disappointed. They worked so hard, and they took extra special time and care to make sure everything was wrapped up perfectly.
They finally loaded everything on the truck and now I will wait to receive a call to get a better idea of when the truck will arrive in Denver. If the team that unloads is half as good as Robert’s team, I will be very happy.
Moving is one of the most stressful things you will do in life, to alleviate some of that stress, I recommend hiring NorthStar Moving Company.
I will add to this review after I receive everything in Denver.
After calling and receiving several quotes, I felt the most comfortable with NorthStar. I worked with Michael Pomeroy and several of the dispatchers out of their LA HQ and everyone was friendly, professional and I decided I would use NorthStar for this move. I wouldn’t say that NorthStar was the cheapest option, but I felt they were reasonable and they gave me the piece of mind that they would do the best job and that is always worth a little extra to me.
As anyone that has gone through a relocation out of state knows, this is one of the most stressful things anyone deals with and yesterday was the day the NorthStar team was coming to do the move. I was very stressed the night before and the morning of the move, hoping everything would go smoothly.
As promised, I received a call approximately 30 minutes before the team was to arrive and they were on time (inside of the window I was quoted). They sent a team of four incredibly polite and hard working guys. I have to give a huge thank you to Robert Barragan (the team leader), he was exceptional. I live in a building with a strict HOA and I explained the rules that they have for movers. Robert listened, explained to his team how they needed to work and I didn’t have one complaint (which is saying a lot because people in my building complain about everything). Robert took the time to inventory all of my items and I can’t stress enough how great he was to work with. He runs the LA team and if you have a chance to work with him and these guys you will not be disappointed. They worked so hard, and they took extra special time and care to make sure everything was wrapped up perfectly.
They finally loaded everything on the truck and now I will wait to receive a call to get a better idea of when the truck will arrive in Denver. If the team that unloads is half as good as Robert’s team, I will be very happy.
Moving is one of the most stressful things you will do in life, to alleviate some of that stress, I recommend hiring NorthStar Moving Company.
I will add to this review after I receive everything in Denver.
John and his team did a great job for our move from the Bay Area to Las Vegas. They were extremely thorough and careful in packing all our items in plastic wrap, blankets, and boxes. In addition, the central office and our estimator Michael were extremely responsive and flexible. Not to mention, our move came out to be extremely cheap with all the promotions NorthStar gives through its initial estimate coupon and Yelp. I can’t believe we even considered going through a self-pack company. In the end, we probably spent the same amount of money as we would have using a self-pack company but saved a lot of time and stress with having actual movers do everything for us. Thank you NorthStar for the great price and service and for taking the stress out of our move.
Had my stuff in storage for nearly 8 weeks. Went from LA to NY Nd everything was smooth sailing! Nothing damaged or broken. Fairly fast packing and unpacking… Couldnt really fault it and the prices were really good!