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This is the 4th or 5th time we have moved with this company. Ron C. Is a boss and keeps us coming back! He is always a great help and quick to get things squared away. While every experience has been good, yesterdays team
Milton
Eliezar
Pedro
Sergio
William P
freaking killed it… they went so above and beyond, they were efficient and so nice. Very detailed and comminicative. They protected all of our furniture very well!!
We really can’t express enough about how great they were.
The company is recommended and that crew deserves a shout out, a thank you, and a raise!
Fantastic experience and great Thank you to each of these fellas!
Cheers!
Local Move
Great experience. Booking was seamless and the team showed up on time and did a great job packing and moving my stuff. Would highly recommend!
Northstar made my move possible (again!) they got me fully in and out of my apartment and back into my new place in a manner of hours! Would always recommend them for a move!
This video has music only, nothing to transcribe, it features highlights from a moving day with @Jackson_Michie
Here’s what Jackson had to say about his move with us:
Moving isn’t easy, but calling @NorthStarMoving sure is 🤣
Moved our elderly mother from her large home in Calabasas to a Condo in Encino. Worked with Ron who was wonderful. His quote was detailed & competitive! I sent Ron lots of texts & emails regarding HOA requirements. He got back to me in a timely manner and took care of everything perfectly! The crew arrived at our moms on time , very kind, considerate, & packed everything up securely! The move which had challenges due to small staircases & elevator was done professionally and the crew said not to worry they would make it work! Flexibility, Good Attitude, and Professional! What more can you ask for! As an added bonus they finished quicker then the not to exceed quote so we ended up paying less then the quote! Under Promise & over Deliver that’s the best service experience you can ask for!!! Thank You Ron!!! I will hire Northstar again for any future moving needs.
On the move again and this time I used Northstar Moving to move my 3 bedroom apartment in Diamond Heights to a house in the Sunset District. I reserved with pretty late notice for a Saturday move and got lucky that they could accommodate me. I decided to go with 4 movers (I’ve always used 3 in the past) so that we could hopefully get things wrapped up early in the afternoon. The hourly rate was competitive for 4 movers. They arrived to my house on time and got to work. The lead mover was friendly and approachable. At the end of it all no items were broken or missing so I was happy about that.
The thing that impressed me most about Northstar was their customer service and support. There were a few issues over the course of the day that I found confusing and stressful and I indicated this to the lead mover who encouraged me to reach out to the customer service/management team. I had the good fortune of receiving a call back from a woman named Wendy who I believe was from the district office. She was kind, empathetic and genuinely wanted to make sure I felt good about my experience. She was never dismissive of my concerns and worked very hard to make me feel like a valued customer. In a world right now where there is so much tension, animosity and defensiveness in general it was refreshing to feel validated and respected. This is the primary reason why I will use Northstar again. They really seem to care about the customer experience.
Even though I consider myself to be a veteran renter and mover there are lessons that everyone should always remember to keep in mind when moving. Get the estimate before the move starts. If you hire multiple movers clarify what each of their roles will be. Do not be shy to ask questions or get clarification from the team lead while the move is in progress. And if at all possible be an active observer and/or assistant director so that everyone is on the same page.
They were very nice, very good guys. They sent 3 instead of 2 that make it faster and easier. The movers was super efficient and knew what they doing. Will recommend to other for sure
This is the company I recommend to anyone moving in the Bay Area. They are incredibly professional, have fair rates, and are the only company I’d trust to pack my valuable furniture items. They were really fast at packing up, made sure to triple wrap anything valuable, they were really clean in taking any excess packaging with them and made sure to protect the floors and walls of our apartment. Our storage unit was tight but they were basically Tetris masters in making sure everything fit but was also safe for storage in the way it was placed. Definitely reach out to them for a quote if you are moving in the Bay Area!
Just had our furniture moved from storage into our new home by NorthStar. We chose them based on reviews but still worried a little about how it was going to go. Austin, Kyle, and Tico were fantastic. They arrived and got started on time. The 3 of them worked really well together. Two moved things up into the truck and Tico put everything together in the truck like an amazing 3-D puzzle. Austin and Kyle were very careful with everything and took special precautions with a few delicate family treasures and we ended up with nothing broken, scratched or damaged. We had everything wrapped in plastic while in storage and they removed it from every piece before taking them into the house. They removed feet from a chair to get it through a tight squeeze. They took doors off hinges to make room to get things through. They were careful to keep things clean. And best of all they got our entire house in and set up in less time than we expected.
All I can say is you got to use NorthStar Moving the next time you move. We will!
This video shows highlights of a moving day by @Brendannorth
Here’s what Brendan had to say about his move with us:
“This new house feels like home and I couldn’t be more stoked on it. Thank you to my friends over at NorthStar Moving for making this such an easy move. They handled my furniture as well as my inventory of oversized prints.” – Brendan N.