Dear, Ram
I would like to take this opportunity to extend my gratitude to you and your team at North Star! I recently was moved from Los Angeles to San Francisco at the recommendation of Jeanmarie Smith. She had told me that I would receive excellent service, but that is an understatement.
My experience began with you and our discussion on the phone. You were extremely courteous, and explained the steps you would take to evaluate and quote a price for my move. A date was set and Mr. Gadi Avigzer was assigned to the meeting. Mr. Avigzer was not only thorough, I found him to be kind, courteous and sensitive to my concerns. Moving is never an easy process but Gadi assured me that I would have a smile on my face the day I was moved out of my home in L.A. and also on the day I was moved into my home in S.F. He was right!
I must tell you that I, of course, I received other quotes. Although yours was higher by almost $1000.00, you were also going to provide a service level that warranted the extra cost. I chose your company not only because of the superior customer service, but also because of the way that you would pack and handle the contents.
My situation was unique for me. I was moving a fully furnished two-bedroom home into a fully furnished two-bedroom home. My husband and i have had separate residences and so we not only were going to have your team move our contents into the house, but also assist us with moving some contents from the SF home into our basement.
Your packing team was also very efficient and kind. Their care with my contents and with me was exceptional. The loading and unloading appeared to be seamless despite the great number of stairs that they had to navigate.
I know that this is probably an every day story for you. I, on the other hand, was new to the moving game, and had very specific expectations and requirements. Gadi and your moving team made the experience very positive.
I am now settled in my new home and want to thank all of you at North Star for making my move successful and painless!
I will surely contact you again for future moves and will also be happy to recommend you to any one I know!
Best regards,
Diane M. Reichenberger
You guys are truly amazing!
From mike in the front office…to Joe in scheduling…to Lee and his crew in the field, your team made a very difficult move into a success story. How terrific is that?!
Your knowledge, experience and professionalism combined to make our move the most efficient and effortless I’ve experienced in almost 30 years of residential and commercial ownership.
Have I said you guys are amazing? It bears repeating.
Thanks to everyone for their efforts, and particular thanks to that crazy gang of Israelis who seem to grow stronger as the day grows longer. May you all have a very happy and profitable 2001.
Sincerely,
Greg Strangis
To Whom It May Concern:
I would like to take the opportunity to recognize some of your employees that helped me with my recent move on December 3, 2000. Roy, Eyal, Yaniv of Northstar worked through most of the night in helping me pack up my apartment and move to the new one in San Francisco. They moved my many belongings down small hallways and then back up several flights of stairs with a smile. I was their second move of the day, and after working for 15 hours straight they were off to yet another move after mine.
These guys were just wonderful so please take the opportunity to pat them on the back. You’ve certainly got a great team over at Northstar.
Regards,
Kathleen Toland
To Whom It May Concern:
On Saturday December 2nd, I moved from a fairly large size house to a much smaller condo. I was concerned about being able to fit certain items into the new place especially since the stairways are fairly narrow. I employed your service to help with the move and you sent Justin and another young man for the job. I want to let you know wast an excellent job they did. With Justin’s leadership they wrapped all of my furniture so there was no way it could be damaged and they loaded the truck in a very professional manner. When we arrives at the condo they unloaded everything and made everything fit through the narrow doorways and stairways. This even involved lifting a big screen TV over a five foot block wall. I am convinced that t they could fit an elephant through an eye of a needle. The best part of all of this is that they remained friendly and fun to be with through the entire day.
I truly believe that these two men are a credit and an asset to your company. I wanted to share this with you because I do believe that they should be acknowledged for the good job they did.
Sincerely,
Katherine F. Barrantes
Your company moved my furniture, furnishings and belongings from Sherman Oaks to West Los Angeles on November 13 and 14, 2000.
I want to take this opportunity to commend your company on its efficiency and quality of work. Too often, I imagine that you hear nothing but complaints but it seems appropriate to give a commendation when earned. The young men who came to do the work, Gonen, Lior, Shai and David were courteous, efficient and very careful in their work. They did an excellent job. I would not hesitate to recommend them and your company to others who may need your services.
Very truly ours,
LAW OFFICE OF ARTHUR L. STEIN
A Professional Corporation
ARTHUR L. STEIN
Dear Ram:
I had the great the fortune of becoming reacquainted with an old friend of mine, Joe Isaacs, which allowed me to be turned on to the services of Northstar Moving Co. I was interviewing a number of moving companies, but based on my knowledge and respect for Joe as person and friend I chose Northstar.
The three movers on the Northstar crew (crew chief Omri, Jose and Doron) arrived in a timely fashion and proceeded to work diligently throughout the day at my house. they were kind, smart, motivated, and my neighbors and I enjoyed them there. I also thought they took great care and pride in proving me excellent moving services.
Coincidentally, a good friend is moving his home from Brentwood to Santa Monica and happened to ask me if I could refer him to a moving company. I immediately suggested Northstar based on my positive experience with Joe, the moving crew and the entire moving experience.
I know a lot of customers are quick to write and complain when things do not go well, and I am not sure if people write to say “thanks, things went well,” but my experience with Northstar was “Thanks, things went very well.”
Very truly yours,
VICTOR L. GEORGE
Dear Ram,
I just wanted to “thank you” for making my move on August 23 with Omri +Jose come out very satisfactorily. You and Omri went the extra mile for me and I sure do appreciate that. All of my interactions with you have been extremely satisfying and I have always been very taken care of. Excellent work! You are a real pro!
Sincerely,
Joyce Shannon
This letter comes in praise of your crew, who moved a partial load of household goods for us from Mission Hills to Agoura Hills on August 14, 2000.
Your men were prompt, courteous, and careful, and they were remarkably efficient. Our load included a piano which had to be moved up into the second-floor living area of our home — your team planned carefully and executed the lift with remarkable strength and care. We have just now completed unpacking, and we have detected no damage to any of our goods!
We completed the first phase of this move a few weeks ago, with another mover. That move was with an undersized truck and inadequate provisioning, and it cost nearly double the estimate. This previous disastrous experience helped us to appreciate the quality of the service we received from Northstar.
We will recommend your firm to our friends and neighbors. Thanks for an excellent job!
Sincerely,
Bill and Barbara Weir
Dear Northstar Moving,
I just want to take this importunity to say many thanks to Gonen, Roy, and Jose for their quick and professional service in moving our home Saturday, August 5th.
This was the easiest move that we’ve ever done.
Sincerely,
Michael and Marina Voiz
To Whom It May Concern:
I couldn’t have asked for a more flawless move! Frankly, I was not looking forward to this aspect of my life. In my view, moving is comparable to getting a tooth pulled. But, one of the best decisions I ever made was obtaining the services of Northstar to handle and store all my household belongings.
The movers – Gotan, Michael, and Robert – arrived promptly at 8:00 a.m. as promised. They worked tirelessly until the move was completed. Their performance was not only outstanding but professional, friendly, and courteous as well. At the same time, the furniture was handled with the utmost care. There was not one scratch or bumped wall. All packing was done to perfection I have never seen so much bubble-wrap, shrink-wrap, and padding in one place!
I wish to thank the moving team and the office staff of Northstar for making my move a very positive experience with a minimum of stress. In the future, it would be my pleasure to recommend your excellent company to my family and friends.
Thanks again.
Sincerely,
Judy Kapner
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