So, having moved here and there five times in the last four years, I know me some moving, and I have to give Northstar five stars, because both times I used them, I was so happy with their service I wanted to cry. And the other two times I used someone else, I was so furious I wanted to cry.
Omar and his two guys, Alfonso and another gentleman, were on time, very professional, not slow, and did not overestimate time, mileage, tape usage, anything like that. They even pointed out the piece of furniture that the other movers had broken, and treated it with tender loving care.
This past move, in May 2009, was just across town in LA, but the previous time was from SoCal to NorCal, and both times I had no complaints whatsoever. The guys coming to Northern California even stood in the bushes and on a fence and hoisted my oversized sofa up and over the balcony when it wouldn’t fit in the door. My new neighbors watched in amazement because they didn’t have to do that, but they did.
I guess that’s what makes them good, they get the job done, even if the elevator door has to be held open, or if the sofa’s too big, or if a box starts to fall apart – they handle it professionally!
And Northstar Movers came to town when they said they would. I never realized that movers can be so irresponsible as to arrive with your stuff days, even weeks, after the promised time.
Northstar does not disappoint in any area, from Yolanda on the phone, to the actual movers, who are very courteous, professional and kind. I will be using them again!
Ok, I want to thank everyone from NorthStar Moving for a great job that they have done moving everything into our new home. They’ve done a fine job and very very careful and very through and a quick job so we thank you very much.
The guys at NorthStar Moving did a great job moving us to our office. Excellcent and very professional.
Thank you NorthStar Moving, Thank you, NorthStar Moving, for moving his stuff so well. Did it half the time of the move than the movers last time, much better.
I have lived in 5 states in 10 years so I move a lot. I relocated from the heart of LA to Sherman Oaks, CA today and I read ALL of the reviews beforehand. I have to say that this was the GREATEST experience I’ve ever had with a mover and I’ll tell you why:
First, Ben, the guy who gave me an estimate arrived to my home ON TIME and was patient and friendly. He gave me an accurate account of the cost. The company emailed me and called me to confirm TWICE. I was given an arrival time of 8am-10am on a SATURDAY at the END of the month which is prime time in the summer. The crew, with Joel and his three guys arrived at 8:08 with a pleasant, reassuring manner and these guys got to work and didn’t stop until we were done. Two potentially sad moments were (1) the refrigerator that wouldn’t fit into the kitchen (because of a design issue with the countertops) and (2) the couch that wouldn’t fit in the elevator. He took my couch up three flights of stairs. Joel and his crew MADE IT HAPPEN and I was sooooo happy because many other people would have quit. I have to tell you, nothing got broken and they were very professional. I plan to use them again SOON as I overpacked and will need to put some stuff in storage now. Hey Northstar…do you discount for happy repeat customers? This is my first yelp review and I’ve been a member for about 6 months I think. I cannot say how happy I am.
Hi my name is Mary and I just want to say how incredibly satisfied I am, especially with Joel
and his team. Who have moved me, they have the best personality moving, a lot of people can’t
do the moving, their job is impeccable, but more importantly their personality is unbelievable
this is the second time I moved with them and I would recommend them to everyone and anyone
and if I ever move again, I want Joel to come and help me. So that’s it. I am one very very happy
customer.
A few weeks ago, I used NorthStar to move from a one bedroom apartment to a single-family house. I was very pleased with Omar’s crew (three movers total). The crew was courteous, knowledgeable and most of all, very efficient. The move went fast and went off without a hitch.
They expertly wrapped up our furniture and our LCD TV with the utmost care and detail. As a result, there were no broken items and above all, no drama.
I will definitely hire NorthStar for my next move.
My wife and I moved from our apartment to a condominium on the last Sunday in April. After reading the mainly positive reviews about NorthStar and comparing them to other moving companies, we decided to contact them. From beginning to end, their customer service was very good (and that’s coming from a Human Resources Professional). I spoke with Donna and made all the arrangements regarding our move. Donna was very pleasant and patient as I confirmed things with my wife. She even offered to give us a small discount on the price when I mentioned where we heard about the company. The e-mail confirmation was prompt and easy-to-follow with all the special arrangements (including the discount) highlighted for reference.
On the day before the move, David called me to confirm what time the movers would arrive and all the particulars.
On the day of the move, the movers were scheduled to arrive between 8 and 10am. They pulled up at 8:30am. Joel and his crew came in and went over the particulars with me on the invoice and answered my immediate questions. Even though my wife and I had packed many of our smaller belongings already, I was impressed at Joel’s efficiency. They were finished loading the truck in less than 2 hours. When we arrived at the condo, they went right to work unloading boxes and furniture, always with a pleasant attitude and accommodating our requests to put things in certain places. After everything was unloaded, they finished in just under 5 hours and Joel went over all the calculations of the time and products used.
My wife and I were incredibly pleased from beginning to end with the service we were provided. No possessions were damaged, the demeanor of Donna, David, and Joel and his crew was great, and we got exactly what we were told we would get. I was more than happy to write this review and would recommend NorthStar in the future. I would just remind people that moving can be a complex task and it’s very important to go over every particular with the company beforehand in order to minimize the surprises, maximize the peace of mind, and come away with as pleasant of an experience as possible.
This is the second time I used Northstar moving, after I had an opportunity to move to a nicer apartment in the same building. This time it was a short, sweet upstairs move, but the efficiency of Ari and his team was impressive. They did everything they could to save me money (it helped that I’d moved almost everything but furniture by myself) and all of my possessions arrived intact. I have antique wardrobes, a grandfather clock, and items with mirrors and complex carving, and it was all handled with escellent care. I would highly recommend them.
I hired the services of NorthStar to move my 2 BR house. Had several heavy items. The 4 man crew lead by Joel arrived on time and thoroughly wrapped and protected all sensitive items quickly and efficiently.
On the receiving end, the crew took note of recently installed hardwood floors, and w/ out me making a big deal about it, they took great pains not to scratch or damage the new surface.
I had one heavy piece that was a particular challenge to place. They cheerfully worked w/ me to place the item in a tricky spot, never forgetting to mind the floor.
The unexpected level of professionalism and cooperation made the whole deal a very positive experience and I would not hesitate to use their services again.
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