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My wife and I moved from our apartment to a condominium on the last Sunday in April. After reading the mainly positive reviews about NorthStar and comparing them to other moving companies, we decided to contact them. From beginning to end, their customer service was very good (and that’s coming from a Human Resources Professional). I spoke with Donna and made all the arrangements regarding our move. Donna was very pleasant and patient as I confirmed things with my wife. She even offered to give us a small discount on the price when I mentioned where we heard about the company. The e-mail confirmation was prompt and easy-to-follow with all the special arrangements (including the discount) highlighted for reference.
On the day before the move, David called me to confirm what time the movers would arrive and all the particulars.
On the day of the move, the movers were scheduled to arrive between 8 and 10am. They pulled up at 8:30am. Joel and his crew came in and went over the particulars with me on the invoice and answered my immediate questions. Even though my wife and I had packed many of our smaller belongings already, I was impressed at Joel’s efficiency. They were finished loading the truck in less than 2 hours. When we arrived at the condo, they went right to work unloading boxes and furniture, always with a pleasant attitude and accommodating our requests to put things in certain places. After everything was unloaded, they finished in just under 5 hours and Joel went over all the calculations of the time and products used.
My wife and I were incredibly pleased from beginning to end with the service we were provided. No possessions were damaged, the demeanor of Donna, David, and Joel and his crew was great, and we got exactly what we were told we would get. I was more than happy to write this review and would recommend NorthStar in the future. I would just remind people that moving can be a complex task and it’s very important to go over every particular with the company beforehand in order to minimize the surprises, maximize the peace of mind, and come away with as pleasant of an experience as possible.
Local Move
This is the second time I used Northstar moving, after I had an opportunity to move to a nicer apartment in the same building. This time it was a short, sweet upstairs move, but the efficiency of Ari and his team was impressive. They did everything they could to save me money (it helped that I’d moved almost everything but furniture by myself) and all of my possessions arrived intact. I have antique wardrobes, a grandfather clock, and items with mirrors and complex carving, and it was all handled with escellent care. I would highly recommend them.
I hired the services of NorthStar to move my 2 BR house. Had several heavy items. The 4 man crew lead by Joel arrived on time and thoroughly wrapped and protected all sensitive items quickly and efficiently.
On the receiving end, the crew took note of recently installed hardwood floors, and w/ out me making a big deal about it, they took great pains not to scratch or damage the new surface.
I had one heavy piece that was a particular challenge to place. They cheerfully worked w/ me to place the item in a tricky spot, never forgetting to mind the floor.
The unexpected level of professionalism and cooperation made the whole deal a very positive experience and I would not hesitate to use their services again.
On the receiving end, the crew took note of recently installed hardwood floors, and w/ out me making a big deal about it, they took great pains not to scratch or damage the new surface.
I had one heavy piece that was a particular challenge to place. They cheerfully worked w/ me to place the item in a tricky spot, never forgetting to mind the floor.
The unexpected level of professionalism and cooperation made the whole deal a very positive experience and I would not hesitate to use their services again.
NorthStar moved us out of our 3 bedroom house into a two bedroom, second story apartment while we remodeled. We liked them so much we just had them move us back in to our remodeled home. Omar’s team was so fast, friendly, and helpful with our first move, we requested them again for the next move. They were very careful with our stuff and worked hard non-stop. For our first move, they even helped us pack.
They wrapped and taped all the furniture, and took great care with our breakables. Computers, monitors, and the 52-inch flat screen TV were all wrapped and taped – they even built a little cardboard crate for the TV.
We were a little nervous about getting dings on our newly painted walls, but there is not a mark. They even moved a Cal King bed up a wrap-around staircase without getting a mark on the walls.
With both moves they were done in 5 hours or less. I would definitely use NorthStar again, and ask for Omar!
They wrapped and taped all the furniture, and took great care with our breakables. Computers, monitors, and the 52-inch flat screen TV were all wrapped and taped – they even built a little cardboard crate for the TV.
We were a little nervous about getting dings on our newly painted walls, but there is not a mark. They even moved a Cal King bed up a wrap-around staircase without getting a mark on the walls.
With both moves they were done in 5 hours or less. I would definitely use NorthStar again, and ask for Omar!
I’ve used NorthStar 3 times in the past 5 years. I don’t think anyone hates to move more than I do, but NorthStar makes the experience painless with minimal stress.
Oscar, the foreman assigned to my move, last Friday, was very kind, polite, and the most helpful person. He and his team were easy to direct and very efficient and knowledgable. Nothing was damaged or lost – as usual! I highly recommend NorthStar to everyone!
Oscar, the foreman assigned to my move, last Friday, was very kind, polite, and the most helpful person. He and his team were easy to direct and very efficient and knowledgable. Nothing was damaged or lost – as usual! I highly recommend NorthStar to everyone!
Came on time. Did my job quickly and professionally, highly recommend!!!! (called before to confirm, mailed me contract etc)
Kevin and his assistant helped me move from Newport Beach to San Diego on April 21st. They were thorough and did an excellent job of carefully packing my 1 bedroom condo. Northstar may cost more than some of the other companies out there, but the real cost of moving is also what things break and have to be replaced. In this case brand new furniture and a lage plasma TV came out unscathed. After carefully looking at all of my things I could only find 2 very small and minor scratches. I am very particular and was impressed by that. These guys are professionals when it comes to moving. If that is what you want, they will serve you well. Moving is tough. These guys make it a lot easier. I would use them again with no hesitation. Good attitude, hardworking, knowledgeable about moving things, and careful.
Joel and his team were WONDERFUL!! They were fast, careful, and very professional. They packed everything good and nothing broke. Everything that they took apart, they put back together. They placed the furniture exactly where I asked them to. This is the second time I’ve used Northstar and I will use them again if I ever move again.
This is my second time of using NorthStar and once again the experience is handsdown 5 stars.
NorthStar moved me down from San Fransico exactly one year ago. This time, I am leaving for a long vacation and searched for both mover+storage. I actually didn’t know NorthStar has storage, so I was researching other places and by accident found out that they do. And just like one year before, one simple call to NorthStar saved me tons of time. They easily beat competitors on price, service, convenience, and the clarity of explanation on cost.
On the moving day, — once again, star performance. The crew was on-time, courteous, efficient and overall very professional. I also got the chance to go to their storage place and acutally met the people who worked behind the scenes. And guess what, I was very surprised that everyone was so friendly and customer oriented, which further reinforced my belief that great culture and people make a great company. They seemed really enjoying working there. Their storage place is also nice and cool which cleared my last bit of dout whether my stuff will suvive the summer heat.
Again, I would recommend NorthStar to anyone who move in and around LA.
NorthStar moved me down from San Fransico exactly one year ago. This time, I am leaving for a long vacation and searched for both mover+storage. I actually didn’t know NorthStar has storage, so I was researching other places and by accident found out that they do. And just like one year before, one simple call to NorthStar saved me tons of time. They easily beat competitors on price, service, convenience, and the clarity of explanation on cost.
On the moving day, — once again, star performance. The crew was on-time, courteous, efficient and overall very professional. I also got the chance to go to their storage place and acutally met the people who worked behind the scenes. And guess what, I was very surprised that everyone was so friendly and customer oriented, which further reinforced my belief that great culture and people make a great company. They seemed really enjoying working there. Their storage place is also nice and cool which cleared my last bit of dout whether my stuff will suvive the summer heat.
Again, I would recommend NorthStar to anyone who move in and around LA.
Just moved this weekend thanks to Northstar. I chose Northstar after reading all the good reviews on Yelp. They were right-on. Ran and his crew of three guys were awesome. My move from LA to Ventura Co took 4.5 hours from start to finish. That included two stops – one at my new place and one at my storage unit. Ran’s guy Angel was amazing . He fit everything into my storage unit despite my boyfriend’s insistance that I needed a larger unit. They saved, time, money, and a lot of backache.
I will definitely use them again next time I have to move. The cost was very reasonable. The guys are very honest, careful, and trustworthy.
Northstar includes 3 guys in your rate. Other movers only include 2 and charge almost the same rate (starving students). It was a very good deal.
They estimated an arrival time between 8 and 10am on Sunday. They were there by 7:45, which was fantastic.
I was able to book Northstar at the last minute – just 3 days before the move. No problems at all.
I will definitely use them again next time I have to move. The cost was very reasonable. The guys are very honest, careful, and trustworthy.
Northstar includes 3 guys in your rate. Other movers only include 2 and charge almost the same rate (starving students). It was a very good deal.
They estimated an arrival time between 8 and 10am on Sunday. They were there by 7:45, which was fantastic.
I was able to book Northstar at the last minute – just 3 days before the move. No problems at all.