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Their customer service is great. They have the best customer service I’ve ever dealt with. They call to follow up on your move so you don’t have to call them.
I had a couple of minor issues on the day of the move but they got sorted out. Moving is pretty stressful so it was great that I could just hand the stuff off to someone else and have them get it to the next place.
One really neat service that they provide is clothes boxes with hanging bars. That was one of the reasons I picked them. That way I didn’t have to move anything myself, I just packed everything up and handed it off to the moving team.
Local Move
Everything went well. Movers were pleasant and professional. Price was reasonable and it was nice to have a yelp deal. Very responsive to your needs and prompt.
Everything went well. Movers were pleasant and professional. Price was reasonable and it was nice to have a yelp deal. Very responsive to your needs and prompt.
Solid group. They were on time for the pick-up and drop off. Stayed within estimate and were careful with all items. Javier was a great lead day-of. He made sure to communicate and ensure that everything got where it needed to be.
On the back end, Alex Ramirez was attentive in coordinating everything with the office. Additionally, after the move he followed up with a billing question promptly. Would have them move me any day.
Thanks NorthStar, especially Javier and Alex, for making everything stress free and easy!
On the back end, Alex Ramirez was attentive in coordinating everything with the office. Additionally, after the move he followed up with a billing question promptly. Would have them move me any day.
Thanks NorthStar, especially Javier and Alex, for making everything stress free and easy!
I was moving about 10 miles / 15-17 minutes away.
It was tough to find a good moving company. I compared reviews from both Yelp and Angies List. I got quotes from several companies but NorthStar stood out the best in terms of pricing and reviews. I worked with Alex R. who was their on-site estimator. He’ll meet with you and go through everything that’s moving to give you an accurate “not to exceed” quote. He was great! Very knowledgeable and professional.
A few days before the move, I received a reminder call from their main office in LA.
The 4 movers arrived 10 minutes early in a huge truck and were ready to go. You let them know what items you want wrapped in blankets (you just pay extra for the rolls of tape used). You should also factor in the time they spend wrapping up something versus moving boxes. It’s worth it for fragile items or furniture that can get scratched.
If you buy external moving insurance (HIGHLY recommended), you also let the foreman know what items those are. I would also HIGHLY recommend taking detailed pictures of those items as well as verifying with the foreman that the items work (for example, turn on the tv before / after they move it).
The movers were professional and quick. They provided free wardrobe boxes. I made sure I had some cold bottled water for them.
When they arrive at your destination and before they unload, they estimate the amount of time it will take to unload and will require you to pay first (they will refund the difference if it takes less time than estimated). Per state law, they’ll take the driving time and double it to cover the transportation costs. Don’t be surprised if it’s a little longer than expected. For me, I can drive from point A to B in about 17 minutes. But with the truck it took them about 30 minutes. They followed me to the destination and drove extra carefully, which meant a little slower. That’s OK with me! I’d rather then arrive safely than to have my belongings damaged in an accident.
Customer service was great. Besides Alex R., I worked with Stefy N. and I think Wendy.
I would definitely use them again if I ever moved! Don’t forget to buy the Yelp offer and to tip your movers!
It was tough to find a good moving company. I compared reviews from both Yelp and Angies List. I got quotes from several companies but NorthStar stood out the best in terms of pricing and reviews. I worked with Alex R. who was their on-site estimator. He’ll meet with you and go through everything that’s moving to give you an accurate “not to exceed” quote. He was great! Very knowledgeable and professional.
A few days before the move, I received a reminder call from their main office in LA.
The 4 movers arrived 10 minutes early in a huge truck and were ready to go. You let them know what items you want wrapped in blankets (you just pay extra for the rolls of tape used). You should also factor in the time they spend wrapping up something versus moving boxes. It’s worth it for fragile items or furniture that can get scratched.
If you buy external moving insurance (HIGHLY recommended), you also let the foreman know what items those are. I would also HIGHLY recommend taking detailed pictures of those items as well as verifying with the foreman that the items work (for example, turn on the tv before / after they move it).
The movers were professional and quick. They provided free wardrobe boxes. I made sure I had some cold bottled water for them.
When they arrive at your destination and before they unload, they estimate the amount of time it will take to unload and will require you to pay first (they will refund the difference if it takes less time than estimated). Per state law, they’ll take the driving time and double it to cover the transportation costs. Don’t be surprised if it’s a little longer than expected. For me, I can drive from point A to B in about 17 minutes. But with the truck it took them about 30 minutes. They followed me to the destination and drove extra carefully, which meant a little slower. That’s OK with me! I’d rather then arrive safely than to have my belongings damaged in an accident.
Customer service was great. Besides Alex R., I worked with Stefy N. and I think Wendy.
I would definitely use them again if I ever moved! Don’t forget to buy the Yelp offer and to tip your movers!
We used the services of NorthStar Moving Company and were quite happy. The packing and unpacking was done smoothly and professionally by Jadiel, Jaime and Chase. Overall very satisfied and highly recommend the company.
They did everything they said. They called a week before, then an hour before, an showed up within the specified window of time. Nemer and crew were professional, safe, and fast. Hire these guys.
Used NorthStar 2 years ago to move from Texas to California. Used them again today for a local move. Both times highly professional crews, very smooth move. They are prepared for any situation. Special thanks to Nemer and his crew for today’s hard work.
Another great moving experience! This was my second time using Northstar and I highly recommend them to anyone! My movers were team leader John Henry Wilson III plus John and Randy. Quick, easy and friendly! Handled personal items with care, 100% satisfaction.
As a second time customer to NorthStar, I was thoroughly impressed with speed, care, and attention I received from John, Randy, and Will. I absolutely hate moving, but these guys made it so easy.