Dear Ram,
Recently, 10 days ago on Saturday July 5, 1997 my husband Martin and I (Heather) hired your company to help us move to our new apartment in Valencia. the movers (two men & a truck) were scheduled to arrive at our previous residence at 8:00am. I am pleased to inform you that they arrived promptly at eight o’clock. Further more, the gentlemen were extremely professional, friendly, and fast. They handled all of our furniture with great care, especially the piano which was my main concern and they even delivered all of my fragile plants with personal care. Unfortunately, I do not have the business card with me that has the names of the two men that helped us, however it would be kind of you to please find out the names of the two that were assigned to our move and pass this information on to them. From the start, you were extremely helpful to me on the telephone and to the finish, they were extremely helpful with our move. It made everything so much easier and my husband and I were greatly relieved that we chose Northstar over any of the others. The professionalism and friendly customer service that we received from all of you was far more important to us than the rates, which were also great. Because of our gratitude in your company and its service, I am referring you to someone who is in need of a mover, and in the future, I will continue to refer your company as well as choose you again when it is time again for us to move. In all, I would like to express a big huge THANK YOU on behalf of my husband and myself. Please tell the two gentlemen that helped us how thankful we were to them.
I wish you company the best in business. Thank you again.
Sincerely,
Heather Bailey
My wife and I would like to thank you and NorthStar moving for our recently completed successful and stress-free move.
Our experience with NorthStar met our high expectations. Since a colleague of mine recommended you, we were already expecting superior service from you. We were not disappointed!
The positive impressions started when Sammy came to give us an estimate. He was very professional and courteous. The effort displayed by Joe, Alon, Dan and you during the loading and unloading of the moving van on June 20, 1997 was outstanding. all of you were careful, but fast and took pains to protect our home and its contents. I was particularly impressed with the skill that all of you displayed while moving the heavy piano into our new home.
We appreciated your service and would have no hesitation in recommending NorthStar Moving to our friends.
Sincerely,
Ravi V. Patel
It is with great pleasure that I write this letter regarding your assistance on our recent move. Although short in distance, our moving requirements were. I am sure, as demanding as they get. Heavy furniture, challenging portals, hoisting, boosting, passing, and packaging: your crew did it all. Our belongings were delivered, as promised, in the condition they left. And, to top it off, you accomplished this feat with minimal direction, on time and on budget, while I was stuck at work all day and Angela juggled our young daughter’s schedule as well as all of the last minute packing. I want to thank you and crew for all of your help.
I would also like to mention that Sammy, our estimator was meticulous and accurate. Accuracy can only be measured with comparable estimates, which we obtained, and we felt confident the quoted price was fair. Angela would also like me to mention Ram, who coordinated the move, and in her words, was “impressive.”
I know everyone’s move is different. Still, I will not hesitate to recommend your company to any of my friends or colleagues who are in the market for a professional, quality, moving service.
With respect and appreciation,
John Anthony
Dear Ram,
I wanted to thank you and Gonen Shlomo for making my moving experience one of the easiest and most pleasant I have ever had.
First, when no one else would help me because of the small size of my order –moving a bed, small desk, and night table from Malibu to Santa Barbara– you not only arranged for a timely delivery but at an extremely reasonable price.
Secondly, Gonen’s punctuality, wonderful attitude and helpfulness in every aspect of the move made the day something to remember happily rather than to regret. All the articles of furniture were handled with care and not a scratch on them!
And last but not least, if you ever need a reference or recommendation from me, I would be happy to provide one. It is so rare to find a company and staff that takes the idea of their work as “service” and “support” seriously. I will certainly use your company again the next time i require a move.
Thank you very much.
Regards,
Ann E. Kronen
Dear Mr. Katalan,
The purpose of this letter is to congratulate you, your moving company, and the wonderful employees we had the privilege of working with during our recent move from Studio City to Coto de Caza. I have moved all over the United States over a period of 25 years, and your company by far is the most outstanding company I have worked with. I want to take this opportunity to thank you and the individuals listed below for the professional and delightful service we received on the coordination, packing, loading and unloading of our property to our new home. From the beginning when Sammy came to give me an estimate, I know your company was the one I would select. Sammy stayed and completed the appraisal, left me the bid and was quite pleasant during the entire time. This is a procedure I hope continues with your organization. i was quite impressed that I received the bid not only on the same day, but on the spot.
THANK YOU!!!
I am asking you to pass this letter on to your management on the West Coast and on the East Coast. I think all of you deserve recognition for the superb service rendered in our move. I have already passed your name on to several individuals that will move within this year. I hope you will be able to duplicate the superior service to them.
Sincerely,
Sarrah Lee
I am writing this letter to let you know that you have a group of employees who are absolutely outstanding. Starting with the first person we spoke to who arranged our move, through the men sent to do the actual moving, all we were exemplary. I believe their names are Eric Aldana, Jose, Offik, and one other Israeli man.
Recently my wife and I had occasion to use your moving and storage facilities; moving from two homes, one in Agoura hills, and one other in Granada Hills.
The group of men who packed and delivered our goods were wonderful. They were absolutely professional in the way they handled our possessions, wrapping everything so very carefully that we did not have one item broken.
We had two households filled with many years of belongings which had to be moved to our new home in Carpinteria. Two truckloads of furniture and personal belongings had to be unloaded. The men you sent did it in a minimal amount of time, putting everything exactly where we asked them to, with NO COMPLAINTS. They worked continuously from the time they arrived until the job was done. The only break they took at all was a few minutes which I insisted upon, for them to have a quick lunch. Other than that, they never ceased to work hard and fast.
Both my wife and I were impressed, not only with their ability to do all the things that was necessary to get the move done, but especially with their attitude. Not one complaint; not one gripe; nothing but absolute professionalism.
My wife and I wish to commend those men for the very fine job they did for us.
Although it will probably never happen, should we ever decide to make another move, I promise that your company will be the one getting our business, and this is because of the fine group of men you sent to take care of us.
Thank you very much.
Respectfully yours,
William G. Cross Sr.
Dear Ram:
On the above referenced date, your crew, under the direction of Eitan Aizenshtein, prepared my furniture for short term storage. I have never seen such care, and attention go into the preparation of furniture for storage, and it as done exactly as shown in your “Insider’s Guide” pamphlet.
Your crew worked steadily and everything was wrapped, padded and loaded onto your truck in a timely manner. It was a very hot day, but the men kept working until the job was finished. I anticipated the return from storage will be handled in the same professional manner.
Thank you for making an unpleasant necessity easy; just as you said you would. I will be glad to refer you to anyone I hear of in need of movers.
Respectfully,
Tersa L. Rudow
Dear Ram:
Now that we are somewhat settled in since our February 10th move, we wanted to take a few minutes to thank you for your constant assistance during a stressful time.
Moving from one residence to another under normal circumstances can be difficult enough, but at least one usually moves everything completely from one spot to another. Here we were faced with the decisions of what to store, what to move-and to where…our temporary apartment, our vacation home-storage? On top of that were the residual possessions of adult children who didn’t quite take everything with them over the years. In the midst of this chaos your consistent reassurance and guidance were greatly appreciated.
We especially wish to command your fine moving crew who managed the redistribution of the contents of a large home between a small apartment and two storage units and did so efficiently. You had indicated that this was to be a two day job, but I didn’t expect your crew would have to work so late into the evening to accomplish it. They did so while maintaining a good humored professionalism which currently helped ease some of the feeling of mass confusion.
Thank you again for helping us through this.
Very truly yours,
Wm. and Arline Spindell
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