Looking for the best local movers in Austin? We get it— choosing a moving company can feel like trying to pick the perfect taco in Austin: there are so many options! But not all of them deliver what they promise. That’s why we, the award-winning team at NorthStar Moving, are here to help. We’ve curated a list of the top 10 questions to ask your movers before hiring a local mover to help you sort the rock stars from the roadies. Asking your movers the right questions is a sure way to dodge moving-day drama, steer clear of shady scams and guarantee a smooth move. Before you hire anyone to handle your prized possessions (aka vintage record collection) ask these 10 questions to make sure your move is in the best hands.
Key questions to help you find the best local movers in Austin:
How long have you been in business?
Experience matters. A solid track record is proof of trustworthiness and consistency. Movers with many years in the business have seen it all, solved it all and have mastered even the most challenging moving circumstances. If they have been in business for years it means their clients keep coming back for more.
Are you licensed?
Licensed movers must operate under strict guidelines. Choosing a licensed mover gives you the peace of mind that your move is in the hands of professionals who are accountable and trustworthy. For interstate moves, look for a company with a valid USDOT number—a unique license issued by the United States Department of Transportation. Find their USDOT number on their trucks or website, and verify it using this database to ensure you’re working with a reputable mover. For local Austin moves, make sure the company has a Texas license.
Are you insured?
Never trust a company that isn’t both licensed and insured. You can verify their insurance on the same website where you checked their license number. Also, take a peek at your homeowner’s or renter’s insurance policy to see if your items are covered during the move. If not, don’t sweat it—supplemental moving insurance can save the day. Learn more about your coverage options for moving day in this video and make sure you’re fully insured.
Have you won awards for service?
Awards aren’t just shiny trophies—they’re proof of a company’s dedication to excellence and happy clients. On the flip side, if they haven’t earned any awards, chances are they won’t win any from you either. An award-winning reputation is your ticket to a smoother, more reliable move.
Can you please send me client testimonials?
When a company is proud to showcase its happy customers, it’s a good sign they consistently deliver on their promises. A great moving company should have no shortage of glowing testimonials and client reviews to share.
Do you offer free estimates?
A free virtual or on-site or video chat estimate is more than just a quote—it’s your opportunity to meet the team and get a feel for how they operate before moving day. It’s also your chance to ask important questions and discuss the specifics of your unique move. No two moves are exactly alike, which is why video chat estimates are a great sign that the moving company is ready to tailor their services to your unique needs. Plus, they help ensure there are no hidden costs waiting to surprise you on moving day.
What do your rates include? Are fuel charges incorporated?
What determines the cost of a local move in Texas? Asking about fuel charges, packing materials or other potential fees helps you understand the full picture and keeps your budget on track. A transparent mover will happily break it all down for you—because great service should never come with hidden costs. It’s also smart to inquire about rates for different days and times. Prices can vary based on demand, with weekends and peak moving seasons often costing more.
Do you provide packing and unpacking services?
You might plan to pack everything yourself, but life happens, and sometimes time runs out before moving day. That’s why it’s smart to ask if your movers offer packing services and what they cost. Whether you need help with just a few fragile items, like your big screen TV, or want the pros to handle entire rooms, it’s always nice to have the option. Don’t forget to ask about their packing materials and if they offer discounts for recycling moving boxes. It’s a great way to save time, stress and maybe even a little money!
What specialty experience do you have?
Do they know how to navigate high-rises and busy elevators like pros? Do they have the skills to handle valuable artwork or pianos? Every move is unique. An experienced moving company can tailor the entire process to fit your moving needs.
Do you have any questions for me?
When the best local movers in Austin are crafting the perfect plan for your moving day, they need to listen and understand all the details of your move first. Before giving you an estimate, they should ask about key factors like the date, size, distance and any unique circumstances. All these details should play a role in the price they offer, ensuring it’s accurate and tailored to your specific move.
Asking these questions will help you sort the moving pros from the “oh-nos.” The best local movers in Austin should be ready and eager to answer your questions and provide all the details you need to feel confident in your choice. For more tips on how to choose a mover, check out our video guide here. With over 30 years of experience, award-winning service and a reputation for excellence, NorthStar Moving knows a thing or two about making moves stress-free. Give us a call, we’re here to answer your questions and share all the moving tips you need to make your next move your best one yet!